ConnectedDrive

Concierge service

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General information

The BMW Concierge service offers information on events, gas stations or hotels, and provides phone numbers and addresses. Hotels can be booked directly by the BMW Assist Concierge service. The Concierge service is part of the optional BMW Convenience Plan.

Starting the Concierge service

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Concierge"

  3. 3.

    "Start service"

A voice connection is established with the BMW Assist Concierge service. Phone numbers and addresses can be transmitted to the vehicle.

TeleService

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General information

TeleService supports communication with your service center.

Requirements

Roadside Assistance

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At a glance

BMW Roadside Assistance can be contacted if assistance is needed in the event of a breakdown.

Roadside Assistance can also be contacted via a Check Control message.

Starting Roadside Assistance

General information

If the vehicle is equipped with TeleService, support is first offered through TeleService Diagnosis and, where applicable, then through TeleService Help.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Roadside Assistance"

    If your location can be determined, it is displayed in "Options".

  3. 3.

    "Start service"

TeleService Diagnosis

TeleService Diagnosis enables the wireless transmission of detailed vehicle data that are important for vehicle diagnosis. These data are transmitted automatically.

After the data are transmitted, the voice connection to Roadside Assistance is reestablished.

Service Request

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At a glance

Sends information to your service partner to request the arrangement of a service appointment. The TeleService data is transmitted during a Service Request. If possible, your service partner will establish contact with you.

Starting a Service Request

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Service Request"

  3. 3.

    "Start service"

A Service Request can be started via a Check Control message.

Automatic Service Request

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The TeleService data necessary for servicing the vehicle are automatically sent to your service partner prior to the service deadline. If possible, the service partner will contact you and a service appointment can be arranged.

To check when your service partner was notified:

  1. 1.

    "Vehicle Info"

  2. 2.

    "Vehicle status"

  3. 3.

    Open "Options".

  4. 4.

    "Last Teleservice Info"

BMW Online

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At a glance

A business search can be opened via BMW Online.

Requirements

Starting BMW Online

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "BMW Online"

  3. 3.

    If necessary, "OK".

The BMW Search home page is displayed.

Operating BMW Online

To start a search:

Opening the start page

  1. 1.

    Open "Options".

  2. 2.

    "Go to start page"

Loading a new page

  1. 1.

    Open "Options".

  2. 2.

    "Update"

Cancel

  1. 1.

    Open "Options".

  2. 2.

    "Cancel loading"

Internet

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General information

For your own safety, the Internet is only displayed to approx. 3 mph/5 km/h and in some market-specific versions only with the vehicle stationary.

Internet is accessible via the SIM card installed in the vehicle or the SIM card in the mobile phone. If Internet is used via the SIM card in the mobile phone, Follow the instructions for data transfer.

Opening the Internet

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Internet"

  3. 3.

    If necessary, "OK".

The start page is displayed. The Internet pages may not have exactly the same appearance as on a PC. Flash and Java applications may display incorrectly.

Using the Internet

Menu bar

A menu bar is displayed for operation. To activate the menu bar, move the controller to the left until the cursor is located in the menu bar.

Symbol

Function

Activate the mouse pointer.

Open the start page.

Update, reload.

Cancel.

Back.

Enter the URL.

Favorites/Bookmarks.

Zoom.

Exit browser and disconnect data link.

Navigating with the mouse pointer

  1. 1.

    Select the symbol.

  2. 2.

    Use the mouse pointer to navigate the page.

    • To move the mouse pointer: move the controller in the required direction.

    • To move the mouse pointer diagonally: move the controller in the required direction and turn it.

    • To select an element: move the mouse pointer onto the element and press the controller.

    • To scroll: turn the controller.

Status display

A symbol at the top left of the screen shows the following statuses:

Symbol

Meaning

No connection possible.

Data transfer/connection.

Secure connection.

Entering an Internet address

  1. 1.

    Select the symbol.

  2. 2.

    Enter the address and select "OK".

    Move the controller up to change between upper and lower case letters.

Favorites/Bookmarks

Add Favorites

The page currently being displayed is stored as a favorite.

  1. 1.

    Select the symbol.

  2. 2.

    "Add to favorites"

Select favorites

  1. 1.

    Select the symbol.

  2. 2.

    Select the desired favorites.

Delete favorites

  1. 1.

    Select the symbol.

  2. 2.

    Highlight the favorite that is to be deleted.

  3. 3.

    Open "Options".

  4. 4.

    "Delete favorite" or "Delete all favorites"

Designate the favorite as the homepage

  1. 1.

    Select the symbol.

  2. 2.

    Highlight the desired favorite.

  3. 3.

    Open "Options".

  4. 4.

    "Set as start page"

Adjusting

Suppressing cookies

  1. 1.

    Open "Options".

  2. 2.

    "Suppress cookies"

Suppressing pop-ups

  1. 1.

    Open "Options".

  2. 2.

    "Suppress pop-ups"

Suppressing safety warnings

  1. 1.

    Open "Options".

  2. 2.

    "Block HTTPS pop-ups"

Remote Services

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With Remote Services, a connection can be established between a mobile phone and the vehicle. This can be used to lock and unlock the vehicle, for instance.

Other functions may be available, depending on the vehicle.

The My BMW Remote app must be downloaded to execute these functions. Operation can be performed via iDrive.

Alternatively, the functions can also be executed via the ConnectedDrive Hotline.

The operating instructions for the My BMW Remote app can be found on the ConnectedDrive portal or at www.bmw.com.

Customer Relations

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At a glance

Contact Customer Relations for information on all aspects of your vehicle.

Calling Customer Relations

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Customer Relations"

  3. 3.

    "Start service"

A voice connection is established to Customer Relations.

Services status

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Displaying available services

Display of all services available in the vehicle.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Service Status"

  3. 3.

    "Available services"

Updating BMW Assist

Manual update of all services available in the vehicle.

"Update BMW Assist"

Data transfer

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During the updating of BMW services, display the status of the data transfer.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    Open "Options".

  3. 3.

    "Data transfer"

ConnectedDrive Services

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The concept

The ConnectedDrive services offer the option of exchanging information and data with the vehicle via BMW Online.

The following is a list of the functions available.

Navigation

Messages

Personal Profile

BMW Online and Internet