ConnectedDrive

ConnectedDrive Store

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In vehicles with specific technical requirements, various services in the vehicle can be ordered later. The offering of services depends on the country.

  1. 1.

    "ConnectedDrive"

  2. 2.

    If necessary, "BMW Online".

  3. 3.

    "Visit Store"

    An overview of the services present in the vehicle and those to be ordered later is displayed.

  4. 4.

    To purchase a service, select it and follow the instructions on the Control Display.

Concierge Services

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General information

The Concierge service offers information on events, gas stations or hotels, and provides phone numbers and addresses. A voice connection to the Concierge service is established for this purpose. Many hotels can be booked directly by the BMW Assist Concierge service. The Concierge service is part of the optional BMW Response Center Plan.

Messages from the Concierge service.

Starting the Concierge service

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Concierge"

  3. 3.

    "Start service"

A voice connection is established with the BMW Assist Concierge service.

BMW TeleServices

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The concept

TeleService supports communication with your service center.

General information

Data on the vehicle's service requirements can be sent directly to the service center. In this way, the service center can plan its work in advance. This shortens the duration of the service appointment.

In the event of a breakdown, data on the vehicle's condition can be sent directly to Roadside Assistance.

The service varies by country.

Services may be restricted abroad.

Requirements

Use of BMW TeleServices

TeleService is typically activated in the vehicle.

To continue using or to deactivate the services, please contact your service partner or the BMW Customer Relations.

Roadside Assistance

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The concept

BMW Roadside Assistance can be contacted if assistance is needed in the event of a breakdown.

General information

Roadside Assistance can also be contacted via a Check Control message.

Starting Roadside Assistance

Start service

If the vehicle is equipped with BMW TeleService, support is offered through BMW TeleService Diagnosis.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Roadside Assistance"

    If your location can be determined, it is displayed in "Options".

  3. 3.

    "Start service"

BMW Teleservice Diagnosis

TeleService Diagnosis enables the wireless transmission of detailed vehicle data that are important for vehicle diagnosis. These data are transmitted automatically.

After the data are transmitted, the voice connection to Roadside Assistance is reestablished.

Service Request

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The concept

Sends information to your service partner to request the arrangement of a service appointment. The TeleService data is transmitted during a Service Request. If possible, your service partner will establish contact with you.

Starting a Service Request

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Service Request"

  3. 3.

    "Start service"

A Service Request can be started via a Check Control message.

Automatic Service Request

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The TeleService data necessary for servicing the vehicle are automatically sent to your service partner prior to the service deadline. If possible, the service partner will contact you and a service appointment can be arranged.

Check when your service partner was notified.

TeleService Report

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The concept

Transmits technical data that is evaluated for the ongoing development of BMW products from your vehicle to BMW in regular intervals if necessary.

General information

Teleservice Report is activated and free of charge in vehicles that meet certain technical requirements if they have an active BMW ConnectedDrive contract and are equipped with Intelligent Emergency Request or BMW ConnectedDrive services.

Neither personal data nor position data is transmitted.

Displays

Indicate when the last TeleService Report was transmitted.

TeleService Battery Guard

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The concept

If the battery charging state falls below certain values, in defined cases the BMW Battery Guard TeleService will inform you or your service partner directly or the next time the vehicle is started.

General information

If necessary, the service partner will contact you to arrange a service appointment.

Note

Battery Guard Teleservice is activated and free of charge only in vehicles that meet certain technical requirements, have an active BMW ConnectedDrive contract, and are equipped with Intelligent Emergency Request or BMW ConnectedDrive services. To be informed by Battery Guard Teleservice, your contact data must be stored in the ConnectedDrive customer portal.

Displays

Indicate when the last TeleService Battery Guard Call was transmitted.

Last Service Request

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The last Service Requests, for example, the last report to the service partner, can be displayed in the Control Display.

Check to see when the last TeleService call was transmitted:

  1. 1.

    "Vehicle Info"

  2. 2.

    "Vehicle status"

  3. 3.

    Open "Options".

  4. 4.

    "Last Teleservice Info"

BMW Search

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The concept

A business search can be opened via BMW Online.

BMW Online is available via the SIM card installed in the vehicle.

Functional requirements

Starting

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "BMW Online"

  3. 3.

    If necessary, "OK".

The BMW Online home page is displayed.

Operate

To start a search:

Opening the start page

  1. 1.

    Open "Options".

  2. 2.

    "Go to start page"

Loading a new page

  1. 1.

    Open "Options".

  2. 2.

    "Update"

Cancel

  1. 1.

    Open "Options".

  2. 2.

    "Cancel loading"

Remote Services

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With remote services, a connection can be established between a suitable mobile phone and the vehicle. This can be used to lock and unlock the vehicle, for instance.

Other functions may be available, depending on the vehicle.

The My BMW Remote app must be downloaded to execute these functions. Operation can be performed via the app.

Functions must first be activated in the ConnectedDrive customer portal before they can be used.

Alternatively, the functions can also be executed via the ConnectedDrive Hotline.

The operating instructions for the My BMW Remote app can be found on the ConnectedDrive customer portal or at bmwusa.com.

Customer Relations

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At a glance

Contact BMW Customer Relations for information on all aspects of your vehicle.

Calling Customer relations

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Customer Relations"

  3. 3.

    "Start service"

One of the following functions is carried out:

Your service partner

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At a glance

Options for contacting the service partner.

Calling service partners

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    "Your service center"

  3. 3.

    Select number.

    If the mobile phone is paired, a connection is established with the service partner.

Changing service partners

In special cases, for instance following a change of owner or a move, you may need to modify the entered service partner.

  1. 1.

    "Office"

  2. 2.

    "Contacts"

  3. 3.

    "Service center"

  4. 4.

    "Change service center"

  5. 5.

    Follow the instructions on the Control Display.

Updating BMW Assist

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Manual update of all services available in the vehicle.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    Open "Options".

  3. 3.

    "Update BMW Assist"

Data transfer

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During the updating of BMW services, display the status of the data transfer.

  1. 1.

    "BMW Assist" or "ConnectedDrive"

  2. 2.

    Open "Options".

  3. 3.

    "Data transfer"

BMW ConnectedDrive services

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The concept

The BMW ConnectedDrive services offer the option of exchanging information and data with the vehicle via BMW Online. BMW Online is an integral part of BMW ConnectedDrive services.

The following functions are available:

BMW Search

Messages

Personal Profile