ConnectedDrive
ConnectedDrive Store
In vehicles with specific technical requirements, various services in the vehicle can be ordered later. The offering of services depends on the country.
- 1.
"ConnectedDrive"
- 2.
If necessary, "BMW Online".
- 3.
"Visit Store"
An overview of the services present in the vehicle and those to be ordered later is displayed.
- 4.
To purchase a service, select it and follow the instructions on the Control Display.
Concierge Services
General information
The Concierge service offers information on events, gas stations or hotels, and provides phone numbers and addresses. A voice connection to the Concierge service is established for this purpose. Many hotels can be booked directly by the BMW Assist Concierge service. The Concierge service is part of the optional BMW Response Center Plan.
Messages from the Concierge service.
Starting the Concierge service
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"Concierge"
- 3.
"Start service"
A voice connection is established with the BMW Assist Concierge service.
BMW TeleServices
The concept
TeleService supports communication with your service center.
General information
Data on the vehicle's service requirements can be sent directly to the service center. In this way, the service center can plan its work in advance. This shortens the duration of the service appointment.
In the event of a breakdown, data on the vehicle's condition can be sent directly to Roadside Assistance.
The service varies by country.
Services may be restricted abroad.
Requirements
Active ConnectedDrive contract, equipment version with Intelligent Emergency Request or BMW ConnectedDrive services.
Wireless reception must be guaranteed.
The ignition is switched on.
Use of BMW TeleServices
TeleService is typically activated in the vehicle.
To continue using or to deactivate the services, please contact your service partner or the BMW Customer Relations.
Roadside Assistance
The concept
BMW Roadside Assistance can be contacted if assistance is needed in the event of a breakdown.
General information
Roadside Assistance can also be contacted via a Check Control message.
Starting Roadside Assistance
Start service
If the vehicle is equipped with BMW TeleService, support is offered through BMW TeleService Diagnosis.
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"Roadside Assistance"
If your location can be determined, it is displayed in "Options".
- 3.
"Start service"
BMW Teleservice Diagnosis
TeleService Diagnosis enables the wireless transmission of detailed vehicle data that are important for vehicle diagnosis. These data are transmitted automatically.
After the data are transmitted, the voice connection to Roadside Assistance is reestablished.
Service Request
The concept
Sends information to your service partner to request the arrangement of a service appointment. The TeleService data is transmitted during a Service Request. If possible, your service partner will establish contact with you.
Starting a Service Request
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"Service Request"
- 3.
"Start service"
A Service Request can be started via a Check Control message.
Automatic Service Request
The TeleService data necessary for servicing the vehicle are automatically sent to your service partner prior to the service deadline. If possible, the service partner will contact you and a service appointment can be arranged.
Check when your service partner was notified.
TeleService Report
The concept
Transmits technical data that is evaluated for the ongoing development of BMW products from your vehicle to BMW in regular intervals if necessary.
General information
Teleservice Report is activated and free of charge in vehicles that meet certain technical requirements if they have an active BMW ConnectedDrive contract and are equipped with Intelligent Emergency Request or BMW ConnectedDrive services.
Neither personal data nor position data is transmitted.
Displays
Indicate when the last TeleService Report was transmitted.
TeleService Battery Guard
The concept
If the battery charging state falls below certain values, in defined cases the BMW Battery Guard TeleService will inform you or your service partner directly or the next time the vehicle is started.
General information
If necessary, the service partner will contact you to arrange a service appointment.
Note
Battery Guard Teleservice is activated and free of charge only in vehicles that meet certain technical requirements, have an active BMW ConnectedDrive contract, and are equipped with Intelligent Emergency Request or BMW ConnectedDrive services. To be informed by Battery Guard Teleservice, your contact data must be stored in the ConnectedDrive customer portal.
Displays
Indicate when the last TeleService Battery Guard Call was transmitted.
Last Service Request
The last Service Requests, for example, the last report to the service partner, can be displayed in the Control Display.
Check to see when the last TeleService call was transmitted:
- 1.
"Vehicle Info"
- 2.
"Vehicle status"
- 3.
Open "Options".
- 4.
"Last Teleservice Info"
BMW Search
The concept
A business search can be opened via BMW Online.
BMW Online is available via the SIM card installed in the vehicle.
Functional requirements
Subscription to the optional Convenience Plan.
The date setting on the Control Display is current.
Wireless reception must be guaranteed.
Starting
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"BMW Online"
- 3.
If necessary, "OK".
The BMW Online home page is displayed.
Operate
To start a search:
Turn the controller to highlight an element.
Press the controller to display an element.
Opening the start page
- 1.
Open "Options".
- 2.
"Go to start page"
Loading a new page
- 1.
Open "Options".
- 2.
"Update"
Cancel
- 1.
Open "Options".
- 2.
"Cancel loading"
Remote Services
With remote services, a connection can be established between a suitable mobile phone and the vehicle. This can be used to lock and unlock the vehicle, for instance.
Other functions may be available, depending on the vehicle.
The My BMW Remote app must be downloaded to execute these functions. Operation can be performed via the app.
Functions must first be activated in the ConnectedDrive customer portal before they can be used.
Alternatively, the functions can also be executed via the ConnectedDrive Hotline.
The operating instructions for the My BMW Remote app can be found on the ConnectedDrive customer portal or at bmwusa.com.
Customer Relations
At a glance
Contact BMW Customer Relations for information on all aspects of your vehicle.
Calling Customer relations
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"Customer Relations"
- 3.
"Start service"
One of the following functions is carried out:
A voice connection is established to Customer Relations.
A voice connection is established to Customer Relations if a mobile phone has been paired.
The Customer Relations phone number is displayed.
Your service partner
At a glance
Options for contacting the service partner.
Calling service partners
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
"Your service center"
- 3.
Select number.
If the mobile phone is paired, a connection is established with the service partner.
Changing service partners
In special cases, for instance following a change of owner or a move, you may need to modify the entered service partner.
- 1.
"Office"
- 2.
"Contacts"
- 3.
"Service center"
- 4.
"Change service center"
- 5.
Follow the instructions on the Control Display.
Updating BMW Assist
Manual update of all services available in the vehicle.
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
Open "Options".
- 3.
"Update BMW Assist"
Data transfer
During the updating of BMW services, display the status of the data transfer.
- 1.
"BMW Assist" or "ConnectedDrive"
- 2.
Open "Options".
- 3.
"Data transfer"
BMW ConnectedDrive services
The concept
The BMW ConnectedDrive services offer the option of exchanging information and data with the vehicle via BMW Online. BMW Online is an integral part of BMW ConnectedDrive services.
The following functions are available:
BMW Search
Mobile online portal BMW Online.