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Sorry to hear about your experience with Burger, but in fairness I have to report that my experience was exactly the opposite. I also ordered tips and all aspects of that transaction were without issues. On inspection of the parts, I noted a small cosmetic defect in one of the four tips. I emailed them and included a cell phone picture of the defect. Had an email reply in two hours apologizing for the "problem" and promising to send a replacement part that afternoon. Which they did. I emailed back asking the best way to return the defective part. They told me not to bother, just keep the part. I have to say: that picture was rubbish, it was very difficult to see the defect. I would order from them again without hesitation. None of this, of course, means you didn't have a problem, just means that I think it was an aberration.
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