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I would ask for clear evidence and if they wont provide it or fix the window then ask them for the contact info for the regional BMW service administrator and tell them you are going to file a complaint with BMW corp. Sounds like they are just being douchey and trying to get you to believe their nonsense. My guess is they are trying to double dip(get warranty money and your money...yes very shady) because this is a clear warranty issue unless you did something really dumb.
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