[VF-Engineering]

Sorry, busy weekend and even busier Monday...



Our most recent response was to a claim that "the only Flash
Tuning that has been on the safe side is Bootmod3". -fsociety

Not only is this completely untrue, it's exactly how rumors are
started; and without rebuttal will be perpetuated by those from
the same camp who either don't know better, or just don't care.



For BuLoOoSki

At no point did we say our product is perfect, or that it is better
under all circumstances. There is also a very distinct difference
between what we advertise as "Turn-Key" versus what people
interpret as being "one-size-fits-all". What we're really discussing
here are different philosophies on tuning, as well as different ways
of supporting a broad market.

We've said it time and time again that options are great for the
consumer, and that the differences in the available products will
appeal to the different demographic of enthusiast. Based on that
assessment, I think you and I are more in agreement here than
disagreement.

-Nothing about being turn-key means that our product is entirely
without issues if variables change and the end results vary.
-It also doesn't mean that we will not offer support or recommend
solutions when an issue does arise.

But the fact of the matter is that it will be a far simpler process
when trouble shooting if you have the base knowledge in place
for when/where/why/how your product is meant to perform when
used properly.




Contrary to what you seemed to insinuate in your previous post,
we always do our due diligence when customers report an issue
or share feedback regarding a symptom they are experiencing,
even if/when we feel it may not be software related.

This was the case for the throttle sensitivity reports early on (after
initial release) when we immediately scheduled multiple cars for
further road testing to work on a software update; and also the
case when aajjcc reported what seemed to be misfires and we
quickly booked an appointment for trouble shooting.

We acknowledge the throttle sensitivity issues and released an
update that was immediately made available by request until we
gathered a large enough sample size to determine that it was a
notable improvement. From that point we applied the changes to
all future software versions and also added the ability for our HEX
Flash Program to clear ECU and TCU adaptations.




Turn-key doesn't mean perfect, but it does mean that there is a
known formula for achieving a desired result. I think what seems
to be the current issue in these debates recently is the idea that
most every issue can be solved through software. The debate is
then more about tuning philosophy and responsibility, and how
involved the consumer wants to be in the end result.

We provide a turn-key solution where if the customer follows the
script, the end result is consistent and repeatable. Other products
like JB4 and BM3 offer the ability for customization and ultimately
transfer the responsibility to the the user. Different strokes for
different folks. There is no right or wrong choice, but expectations
have to be set accordingly.



Lastly,

I do believe you'll be objective and honest, so sure, if you feel
like you could be fully satisfied with an option that does not offer
customization outside of our existing Stage Levels, then I'll have
Gary double check your address and send you a HEX Flash Cable!