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One layman customer makes a thread after spending money he didn't want to spend, and the business has to spend hours in a (probably futile) attempt to defend its reputation.
Meanwhile hundreds of readers will skim the first post and decide that the product is suspect.
I think that unless you are 100% certain that their product was defective (which would require a third-party assessment of the damage by qualified professionals) you should handle your dispute in private.
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