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Went through the same thing back in July of 2023. My key fob stopped working.
Emailed him a few times without a response, he finally replied in the end of August. Sent my key in the next day and was ghosted for months.
In the end, it took me preparing a certified letter by my attorney with intent to take him to small claims court. After he received that, magically my email was answered the same afternoon. A tracking number was issued a few days later.
I hate that it had to come to that, as he was really friendly and efficient in the past. But now, I'd look elsewhere.
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