08-02-2014, 05:36 PM | #23 | |
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I believe Canada is one of the biggest market for M (per capital I believe) and yet we the M buyers (along with regular BMW customers) have to put up with this crap. It is very weird how things are done. How does a dealer not have a clue about where their inventory is? |
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08-02-2014, 05:41 PM | #24 | |
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My SA doesn't know anything, either. "I don't know" is all they have. I wonder if this is kind of a thing with all BMW dealerships. I agree this is not a good business practice. My company's junior salespeople can do better than that.
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08-02-2014, 05:43 PM | #25 | |
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Do you know where your car is? |
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08-02-2014, 05:43 PM | #26 |
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The only bit of solace I have in this affair is that I know that the dealership is on a 30 days sales cycle so no car translates into no money for them
Ultimately one really has to question what one gets for paying $900 in freight charges. What BMW Canada really needs is a PDC center in Halifax and for it to offer customers options for vehicle delivery. Hell, I could have flown to Halifax and driven it back several times over compared to the time the delivery process has taken. |
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08-02-2014, 05:46 PM | #27 | |
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I also agree with your comments. They need a modern tracking system as well. This is worst than Flintstones. |
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08-02-2014, 05:47 PM | #28 | |
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08-02-2014, 05:53 PM | #29 |
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Yes indeed. I just checked my original invoice and it's $900 for freight. Mind you, there are a pile of other stupid charges such as "Other dealer options" that go for $790. If I remember correctly that may be for a pile of other stupid dealer options that I declined - like Nitrogen filled tires which I consider completely pointless - particularly so since the atmosphere is already almost 80% N2.
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08-02-2014, 05:58 PM | #30 | |
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08-02-2014, 06:01 PM | #31 |
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I definitely feel bad for you guys.
Care to share the name of the dealerships you're dealing with?
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08-02-2014, 06:02 PM | #32 |
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that's one way to look at it. However, it would have been nice to have several options available for delivery - I would likely have paid for it. Perhaps BMW should consider outsourcing their delivery to Amazon or Fedex At least with them I've never had a bad experience.
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08-02-2014, 06:12 PM | #33 | |
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Fortunately, I found an even more convenient place that charges only $100 per year so thanks BMW!! |
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08-02-2014, 07:29 PM | #34 |
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So a bit of news (good I hope) for me. The sales director just called, said he had made quite a few calls to BMW CA trying to get to the bottom of the car's status and delays. Appears it was missing paperwork for customs and that this has now been resolved and things should start happening. He said the status had already changed on his screen and that he would follow up with me again on Tuesday following the long weekend.
So - I have to give credit to the dealership that they did follow up and are now tracking this. So hopefully the car will start on its journey to me. PS - my dealer has always provided me with a delivery date estimate. It's been Aug 15 for a month and a half now, but it's hard to see how they'll keep to that date given it's Aug 2 and it takes 12-14 days to ship. |
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08-03-2014, 12:21 AM | #35 | |
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08-03-2014, 09:38 AM | #36 | |
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I've always said that the problem is not usually the amount of time it takes, but the lack of information. Granted, 3 weeks in Halifax or 4 weeks in Bremerhaven is excessive, but it would be a lot easier to plan if you knew the timing. The other problem is that once you get your car you don't care about this anymore and so the pressure on the dealer/BMW stops. I also doubt if Mercedes or Audi are much better with this. |
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08-03-2014, 10:52 AM | #37 | |
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08-03-2014, 11:56 AM | #38 |
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Very true! Question is though, how will they get better? It's been a while since I ordered my last car but do they issue post-purchase surveys?
Regardless, I expect all will be forgiven when I finally get to experience my hot little car It always pays to remember this ad lol |
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08-03-2014, 12:13 PM | #39 | |
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That's a great picture. |
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08-03-2014, 12:40 PM | #40 | |
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08-03-2014, 01:29 PM | #41 | |
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Really, the shippers in Canada are just poor on info and car dealers can only figure out so much. That said, having it sit IN Calgary for days without action by dealer would be frustrating, to say the least. Once shipper gives up info, dealer should be on top of it. |
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08-03-2014, 01:33 PM | #42 | |
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08-03-2014, 01:35 PM | #43 | |
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