I'm livid

zhan28 · 01-23-2017, 04:11 PM

Took wife's car (M235i) to Northwest BMW for oil change two days ago. When picking up the car, the front M perf lip (abs) middle portion was bent straight down, clearly rammed into something. The car is not lowered at all btw, stock suspension. I immediately notice it driving up. And I also know for a fact it was not like that dropped off because I unloaded my winter wheels from her car just prior to dropping the car off, it was fine. They tell me they need to review video footage of the car when it was pulling into the service garage on Monday. Fine. Now they're saying the video is inconclusive and offering to pay for HALF to fix it. Why the hell should I pay a cent for damage they incurred??? Jesus I'm pissed off. Thanks for reading my rant.

bb1857 · 01-23-2017, 04:45 PM

Don't accept that at all.....they know they are liable and you have to hold their ass to the fire until they pay every dime. Sorry this happened and that's some bullshit.

zhan28 · 01-23-2017, 04:50 PM

That's what I'm doing. I'm asking to review the video myself. Anyone know what the chain of command is for something like this?

///F80M3 · 01-23-2017, 04:53 PM

Always check ur car before driving even if it makes you look like a douche lol.

The first thing my dealer does when I pull in is take pics of my car with a dslr. Every dealer should do that

EALm4 · 01-23-2017, 05:45 PM

Quote:

Originally Posted by zhan28

That's what I'm doing. I'm asking to review the video myself. Anyone know what the chain of command is for something like this?

the Service and Parts director would be the go to person for this. You should also file a complaint with the BBB immediately.

MrSmileyDC · 01-23-2017, 05:58 PM

Don't they do a damage inspection with you before you drop the car off and have you sign it? I always get that before turning over my keys. BMW Silver Spring has a steep incline into their lot. Kind of surprised more folks don't report damage from there.

zhan28 · 01-23-2017, 09:10 PM

Well, I'll be doing that from now of course. Hindsight is 20/20. Regardless, we'll see what comes of it. Worst case scenario is I just take off the bottom piece bc it's trashed. Best case scenario: new lip ?

ChallengeM · 01-24-2017, 08:26 AM

Quote:

Originally Posted by ///F80M3

Always check ur car before driving even if it makes you look like a douche lol.

The first thing my dealer does when I pull in is take pics of my car with a dslr. Every dealer should do that

This. Rallye takes a million pictures as soon as you pull in. It is mainly for their own protection and it is also their way to discourage folks thinking about raising hell over previous damage that was already on the car.

A few years back my partner purchased a top of the line Lexus from Rallye Lexus here. Every time he needed a loaner vehicle they always went through the entire car like when you rent a car and marked every single little scratch, dent and blemish on the paint, they even marked the exact fuel level. His car broke down somewhere in Virginia / Maryland at one point and he got towed into a local dealer. He said when he picked up / dropped off the loaner there noone even went outside to look at the car, they didn't care at all. I guess customers in the tri-state area tend to be slightly more dishonest.

OP stick to your guns, they are just testing you. It's a free shot - besides the feedback hit - for them, next time you say you want it replaced at absolutely no cost to you I am fairly certain they will not argue with you any longer. GL

///M4RINE · 01-24-2017, 09:57 AM

Also, if you're a CCA member, they have ombudsmen that can help.

https://www.bmwcca.org/ombudsmen

robertg · 01-24-2017, 03:45 PM

If you are a BMW CCA member (which I strongly recommend), we have an advocate that can intervene in such matters.

HokieM4 · 02-04-2017, 02:15 PM

Sterling BMW damaged my wheel while it was in service. They also insisted on checking the footage of it being dropped off and it wasn't clear enough to see for sure. Nonetheless, they replaced my wheel at no cost. Push for them to pay all of it. They should have noted it on the condition report when you dropped it off. If they didn't, then it wasn't like that.

zhan28 · 02-06-2017, 08:40 PM

I've been so busy, I completely forgot to follow up. They ended up fixing everything at no cost as a "courtesy"

k3silk · 02-15-2017, 04:11 PM

Goods to here that now find a new dealer to work with or make sure you take photos 360 when you drop off.

RMNB · 03-18-2017, 07:16 PM

Quote:

Originally Posted by zhan28

I've been so busy, I completely forgot to follow up. They ended up fixing everything at no cost as a "courtesy"

Good for you! At least they have ballz to man up!

01-23-2017, 04:11 PM	#1
zhan28 Private First Class 110 Rep 189 Posts Drives: 2010 M3 sedan 6MT Join Date: Apr 2013 Location: Pikesville, MD iTrader: (3)	I'm livid Took wife's car (M235i) to Northwest BMW for oil change two days ago. When picking up the car, the front M perf lip (abs) middle portion was bent straight down, clearly rammed into something. The car is not lowered at all btw, stock suspension. I immediately notice it driving up. And I also know for a fact it was not like that dropped off because I unloaded my winter wheels from her car just prior to dropping the car off, it was fine. They tell me they need to review video footage of the car when it was pulling into the service garage on Monday. Fine. Now they're saying the video is inconclusive and offering to pay for HALF to fix it. Why the hell should I pay a cent for damage they incurred??? Jesus I'm pissed off. Thanks for reading my rant.
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01-23-2017, 04:45 PM	#2
bb1857 Major 868 Rep 1,413 Posts Drives: 2020 X3MC Join Date: Jan 2016 Location: Sykesville, MD iTrader: (1) Garage List 2007 BMW 335 E92 [0.00] 2015 BMW 428GC [0.00] 2014 BMW 535i [0.00]	Don't accept that at all.....they know they are liable and you have to hold their ass to the fire until they pay every dime. Sorry this happened and that's some bullshit.
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01-23-2017, 04:50 PM	#3
zhan28 Private First Class 110 Rep 189 Posts Drives: 2010 M3 sedan 6MT Join Date: Apr 2013 Location: Pikesville, MD iTrader: (3)	That's what I'm doing. I'm asking to review the video myself. Anyone know what the chain of command is for something like this?
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01-23-2017, 04:53 PM	#4
///F80M3 Major 654 Rep 1,095 Posts Drives: 16 AW M3 Join Date: Mar 2015 Location: NYC iTrader: (0)	Always check ur car before driving even if it makes you look like a douche lol. The first thing my dealer does when I pull in is take pics of my car with a dslr. Every dealer should do that __________________ 2016 M3 Alpine White / Sakhir Orange BM3 Stage 2 / AWE Exhaust (Non-Res) / VRSF Cat-less Downpipes / CG Precision Valve Control / AFE Drop In Filters / 20% 3M Tint / Blackvue DR650GW-2CH / Escort Redline (Blendmount)
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01-23-2017, 05:58 PM	#6
MrSmileyDC Major 327 Rep 1,001 Posts Drives: 2016 F82 M4 Join Date: Sep 2012 Location: DC Metro iTrader: (0) Garage List 2016 BMW F82 [0.00]	Don't they do a damage inspection with you before you drop the car off and have you sign it? I always get that before turning over my keys. BMW Silver Spring has a steep incline into their lot. Kind of surprised more folks don't report damage from there. __________________ 2007 e92 335i 6MT \| Cobb AP Stage 1+ \| ETS FMIC \| AFE Dual Cone Intake (Sold) ED 8/18 - PCD 10/19 \| 2016 F82 M4 6MT \| Alpine White \| CF Roof \| CF Trim \| Black Extended Leather \| Executive Package \| Lighting Package \| Adaptive M Suspension \| 19" 437M Black Wheels
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01-23-2017, 09:10 PM	#7
zhan28 Private First Class 110 Rep 189 Posts Drives: 2010 M3 sedan 6MT Join Date: Apr 2013 Location: Pikesville, MD iTrader: (3)	Well, I'll be doing that from now of course. Hindsight is 20/20. Regardless, we'll see what comes of it. Worst case scenario is I just take off the bottom piece bc it's trashed. Best case scenario: new lip ?
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01-24-2017, 09:57 AM	#9
///M4RINE Second Lieutenant 74 Rep 263 Posts Drives: 2016 GT4 Join Date: Jul 2011 Location: Potomac Falls, VA iTrader: (1) Garage List The Wake [0.00] 2011 BMW X3 [0.00]	Also, if you're a CCA member, they have ombudsmen that can help. https://www.bmwcca.org/ombudsmen __________________ -HUGGIE 2008 VW R32 #4143 \| 2016 Porsche GT4 IG: @roidecoeurllc
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01-24-2017, 03:45 PM	#10
robertg Lieutenant 117 Rep 448 Posts Drives: 2015 F80 M3 Join Date: Apr 2012 Location: Maryland iTrader: (0)	If you are a BMW CCA member (which I strongly recommend), we have an advocate that can intervene in such matters.
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02-04-2017, 02:15 PM	#11
HokieM4 Private First Class 100 Rep 147 Posts Drives: 2015 F82 Mineral Grey Metallic Join Date: Apr 2013 Location: Northern Virginia iTrader: (0)	Sterling BMW damaged my wheel while it was in service. They also insisted on checking the footage of it being dropped off and it wasn't clear enough to see for sure. Nonetheless, they replaced my wheel at no cost. Push for them to pay all of it. They should have noted it on the condition report when you dropped it off. If they didn't, then it wasn't like that.
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02-06-2017, 08:40 PM	#12
zhan28 Private First Class 110 Rep 189 Posts Drives: 2010 M3 sedan 6MT Join Date: Apr 2013 Location: Pikesville, MD iTrader: (3)	I've been so busy, I completely forgot to follow up. They ended up fixing everything at no cost as a "courtesy"
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02-15-2017, 04:11 PM	#13
k3silk Banned 147 Rep 1,103 Posts Drives: 11 M3 & 14 M5 Join Date: Apr 2010 Location: M.D iTrader: (6)	Goods to here that now find a new dealer to work with or make sure you take photos 360 when you drop off.
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