My RW carbon purchase experience

[psun786]

I placed an order for CS style carbon fiber lip on their website two weeks ago. They told me the lip is back-ordered due high demand. I was told this particular style usually sold out immediately after batch came in and the best way to secure one is to pay first.

I asked them if I can cancel this order and received a refund if I changed my mind before the order gets shipped. They said YES and didn't mention anything else.

Fast forward.... after reading a few posts online mentioning their CF doesn't fit well and poor finishing. I decided to go OEM. So I contacted them to cancel my order. They said fine, but will charge me a 5% cancellation fee and link me to a page on their site stating this fee.

This doesn't make sense. This lip is not special or custom order but their regular stocked item, at least according to their product page. Why would you charge customer fee to cancel a back-ordered item that hasn't been shipped?

[smithf80]

Just charge it back. It costs them nothing to give you your money back. Don't let them screw you out of 5% for no reason. If its such a hot item it will sell again anyway.

[DWEI]

Damn that's shady. Sorry you had such a bad experience. I was about to order upper splitters from them too but not anymore.

[Groganrocket]

Originally Posted by psun786

I placed an order for CS style carbon fiber lip on their website two weeks ago. They told me the lip is back-ordered due high demand. I was told this particular style usually sold out immediately after batch came in and the best way to secure one is to pay first.

I asked them if I can cancel this order and received a refund if I changed my mind before the order gets shipped. They said YES and didn't mention anything else.

Fast forward.... after reading a few posts online mentioning their CF doesn't fit well and poor finishing. I decided to go OEM. So I contacted them to cancel my order. They said fine, but will charge me a 5% cancellation fee and link me to a page on their site stating this fee.

This doesn't make sense. This lip is not special or custom order but their regular stocked item, at least according to their product page. Why would you charge customer fee to cancel a back-ordered item that hasn't been shipped?

Yeah they told me the same that I need to go ahead and buy the Psm diffuser rep as they where selling out and they only had one left.

[aBMWfan]

Charge back.

I finally installed a used RW m spoiler, and was surprised by the good quality and fitment. But I’ve seen other parts like the mirror caps and interior Carbon were not so good.

[Spoolin Montego]

You do realize there are fees associated with charging and refunding cards right?

[psun786]

Originally Posted by Spoolin Montego

You do realize there are fees associated with charging and refunding cards right?

I paid with PayPal so there is no fee associated with the refund.

Also if a merchant is worried about CC processor fee, they shouldn't charge customer's card until the item is ready to ship. They can request an authorization hold without actually charging the card. Almost all reputable eCommerce merchants does business this way.

[psun786]

Originally Posted by aBMWfan

Charge back.

I finally installed a used RW m spoiler, and was surprised by the good quality and fitment. But I’ve seen other parts like the mirror caps and interior Carbon were not so good.

I am glad to hear it work out for you. They probably have decent products but I can't recommend their customer service. Its one thing to charge restocking fee or cancellation fee if it is custom made. But charging cancellation fee on regular back-ordered item that hasn't been shipped is not acceptable by today's business standard.

[smithf80]

Originally Posted by Spoolin Montego

You do realize there are fees associated with charging and refunding cards right?

What good online credit card processor does that? I've been selling online for years. PayPal I think takes 30 cents for business accounts and Stripe completely got rid of it. No matter what it's nowhere near 5% even for companies who do charge some kind of fee.

[psun786]

Originally Posted by Dwei727

Damn that's shady. Sorry you had such a bad experience. I was about to order upper splitters from them too but not anymore.

Just order it from eBay for half of the price, that is where they source their stock anyways.

Yes, there is a possibility that you may receive something doesn't fit or has cosmetic blemish. But at least eBay guidance allow you can return it for a full refund including original shipping.

[psun786]

Originally Posted by smithf80

What good online credit card processor does that? I've been selling online for years. PayPal I think takes 30 cents for business accounts and Stripe completely got rid of it. No matter what it's nowhere near 5% even for companies who do charge some kind of fee.

When seller refund customer via PayPal, any fee associated with that transaction gets refunded as well.

[IcebergM4]

Oh man, I was just about to order their CS style trunk spoiler for my F82. I guess I should forget it then

[psun786]

Originally Posted by Iceberg4

Oh man, I was just about to order their CS style trunk spoiler for my F82. I guess I should forget it then

Some of their products appear to be decent quality. Just make sure you acknowledge their store policy before ordering. I would advise using PayPal for payment so you have some protection if item received fall short.

- 5% cancellation fee before product gets shipped
- 15% restocking fee for regular stocked item
- 50% restocking fee for special order item
- fitment guarantee is at ********'s discretion
- there is no warranty on their products

[IcebergM4]

Originally Posted by psun786

Some of their products appear to be decent quality. Just make sure you acknowledge their store policy before ordering. I would advise using PayPal for payment so you have some protection if item received fall short.

- 5% cancellation fee before product gets shipped
- 15% restocking fee for regular stocked item
- 50% restocking fee for special order item
- fitment guarantee is at ********'s discretion
- there is no warranty on their products

Excellent advice and info, thanks very much bro!