Have any of you had your car damaged by dealer while in for service?

DaBean · 10-12-2017, 03:40 PM

First, I'd like to express that I really like the dealership from which I purchased my car and keep it serviced. My SAs have always been honest.

I brought my car in for the roof rail recall, and unfortunately as part of the repair process, the body shop damaged the paint on the rail above the driver's side door (which is near where the recall work was effected)

I didn't notice it when I picked the car up, as it was dirty (I'd requested they not wash it, which they respected) but I noticed it as soon as I washed the car at home that evening. The scratch is ~12" long and actually pretty visible when the car is clean. (Below pic I took from my garage doesn't do it justice).

Question for you all: What is fair to ask of the dealership to do?

They've already offered to repair it + full detail (though since I just did a full-day detail on my car and did the ceramic coating, I'm not sure it's value-add to do another detail)

I'm also afraid that paint correction will make this worse, as unfortunately the scratch is fairly deep in many places...

MN2///M · 10-12-2017, 03:48 PM

It sucks, but at least they are accepting responsibility. My rear bumper (Sakhir Orange also) had to be replaced and the BMW shop that did the work matched the paint perfectly. I was happy that they did not have to blend into the metal quarter panels.

My entire car is covered in Xpel, so had to let the ne paint cure before I could get it wrapped again. Only drove it home and parked it for 30 days until I took it back to them to put the Xpel on. You may need to do the same thing before coating the area that gets repainted.

It seems they are good to deal with, so I would have them repair it. I think it would be fair that they pay for any paint correction and coating at whoever you use. Their insurance will likely be paying for it unless they choose not to use it.

DaBean · 10-12-2017, 04:04 PM

Working with the metal panels is what scares me, but I guess if they don't do it perfectly they'll have to do it until they get it right. My big concern is how this will impact the value of the car if/when I try to sell it, as repairs usually don't have the same look as factory...

I do my coating myself, so it's just time, but doing it just in that section won't take too long.

MN2///M · 10-12-2017, 04:23 PM

Should have no effect on value. It should not be reported to anything like Carfax. Only a paint and body specialist may be able to tell and that should only be if they went looking for areas where masking might have been applied.

Good luck.

Mike991M4 · 10-12-2017, 04:56 PM

they will probably just wetsand and re clearcoat that piece. no problem.

Stealthm4bcm · 10-12-2017, 06:21 PM

Quote:

Originally Posted by MN2///M

It sucks, but at least they are accepting responsibility. My rear bumper (Sakhir Orange also) had to be replaced and the BMW shop that did the work matched the paint perfectly. I was happy that they did not have to blend into the metal quarter panels.

My entire car is covered in Xpel, so had to let the ne paint cure before I could get it wrapped again. Only drove it home and parked it for 30 days until I took it back to them to put the Xpel on. You may need to do the same thing before coating the area that gets repainted.

It seems they are good to deal with, so I would have them repair it. I think it would be fair that they pay for any paint correction and coating at whoever you use. Their insurance will likely be paying for it unless they choose not to use it.

SO here as well... so they ordered a non painted bumper and then painted it SO? I have a very small infraction that's only noticeable if you know where to look...but it bothers me so considering options.... new bumper is around $800? But again I thought they sent that all ready painted...

backagain · 10-12-2017, 06:36 PM

Quote:

Originally Posted by Stealthm4bcm

SO here as well... so they ordered a non painted bumper and then painted it SO? I have a very small infraction that's only noticeable if you know where to look...but it bothers me so considering options.... new bumper is around $800? But again I thought they sent that all ready painted...

Bumpers are shipped bare, and painted at shops. Had mine replaced at the port after ED (SO color as well), and I couldn't even tell the difference even after my SA told me about it.

MN2///M · 10-12-2017, 07:35 PM

Quote:

Originally Posted by Stealthm4bcm

Quote:

Originally Posted by MN2///M

It sucks, but at least they are accepting responsibility. My rear bumper (Sakhir Orange also) had to be replaced and the BMW shop that did the work matched the paint perfectly. I was happy that they did not have to blend into the metal quarter panels.

My entire car is covered in Xpel, so had to let the ne paint cure before I could get it wrapped again. Only drove it home and parked it for 30 days until I took it back to them to put the Xpel on. You may need to do the same thing before coating the area that gets repainted.

It seems they are good to deal with, so I would have them repair it. I think it would be fair that they pay for any paint correction and coating at whoever you use. Their insurance will likely be paying for it unless they choose not to use it.

SO here as well... so they ordered a non painted bumper and then painted it SO? I have a very small infraction that's only noticeable if you know where to look...but it bothers me so considering options.... new bumper is around $800? But again I thought they sent that all ready painted...

SO seems to match well. Technically, the bumper was the second time the car has been repaired. I took a rock on the right front fender during my ED trip the day before I dropped it off. Port repaired it and no one would be able to tell, but they are not the run of the mill body shop either.

Ian1973 · 10-16-2017, 07:58 PM

Quote:

Originally Posted by backagain

Bumpers are shipped bare, and painted at shops. Had mine replaced at the port after ED (SO color as well), and I couldn't even tell the difference even after my SA told me about it.

That's because the car is brand new. If that happened two years from now after the paint has faded, blending is needed and that's when problems can arise.

But in the industry bumper covers are considered like brake pads, wearable parts.

boss2k · 10-16-2017, 08:53 PM

Get it fixed urself from a reputable body shop or detailer and ask them to reimburse you the cost.

Draper · 10-16-2017, 10:58 PM

Quote:

Originally Posted by Ian1973

That's because the car is brand new. If that happened two years from now after the paint has faded, blending is needed and that's when problems can arise.

But in the industry bumper covers are considered like brake pads, wearable parts.

No, blending is not needed. Any competent shop can match the paint currently on the car. If a shop tells you they want to blend your bumpers into the rest of your car...run!

Habber · 10-17-2017, 07:04 AM

i once picked up my brand new Audi A4 and there was a dent on the door. Dealership only showed me this after I gave them my certified cheque. Dealer tried wanted to "repair it" but I told them I wanted another one and they found me another vehicle (I took down the VIN of the damaged one).

Crap happens but the key is that you are happy with how you will get compensated, just as long as it's reasonable IMO.

///M/// · 10-17-2017, 09:56 AM

What is the roof recall about?

nicknaz · 10-17-2017, 01:21 PM

I had an interior piece damaged by a dealer on wife's 335. They fixed it well enough for the car to get through lease return with no issues.

Ask them how they will fix and if you know their detailed is good, go for it.

Great that they are stepping up. I think that's your good relationship with the SA coming through

Nikolas · 10-17-2017, 04:52 PM

That looks to be just the clear coat surface. I'd be surprised if paint is required.

Professor///M · 10-17-2017, 07:02 PM

had a rim damaged by replacing tires. Showed them immediately, scheduled a repair. No problems.

snowmuch · 10-17-2017, 07:40 PM

Looks very minor and probably can be fixed by power polish.

Munichm3 · 10-17-2017, 10:12 PM

Blowing this out of proportion. If you can't feel this with your fingernail and it's not to deep, it's just a sanding and buff/polish...

10-12-2017, 03:40 PM	#1
DaBean Sakhir Smurf 314 Rep 594 Posts Drives: Plaid, F82 M4, E46 M3, Sequoia Join Date: Feb 2006 Location: 'Merica iTrader: (0) Garage List 2002 BMW X5 4.4i [0.00] 2015 BMW M4 [0.00] 2004 BMW M3 [0.00]	Have any of you had your car damaged by dealer while in for service? First, I'd like to express that I really like the dealership from which I purchased my car and keep it serviced. My SAs have always been honest. I brought my car in for the roof rail recall, and unfortunately as part of the repair process, the body shop damaged the paint on the rail above the driver's side door (which is near where the recall work was effected) I didn't notice it when I picked the car up, as it was dirty (I'd requested they not wash it, which they respected) but I noticed it as soon as I washed the car at home that evening. The scratch is ~12" long and actually pretty visible when the car is clean. (Below pic I took from my garage doesn't do it justice). Question for you all: What is fair to ask of the dealership to do? They've already offered to repair it + full detail (though since I just did a full-day detail on my car and did the ceramic coating, I'm not sure it's value-add to do another detail) I'm also afraid that paint correction will make this worse, as unfortunately the scratch is fairly deep in many places... __________________ 2015 M4: Sakhir on Sakhir \| M-DCT \| Adaptive Suspension \| Lighting \| Executive \| Cameras \| HK Sound \| Full Leather 2004 M3: Laguna Seca Blue \| SMGII \| Basic track mods: 18" Square setup on R888s / Performance Friction rotors / SS Lines / Ground Control Street/Track Kit / DTC-60 Pads NASA NorCal Instructor
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10-12-2017, 03:48 PM	#2
MN2///M Captain 521 Rep 865 Posts Drives: very fast! Join Date: Jan 2016 Location: Colorado Springs iTrader: (0)	It sucks, but at least they are accepting responsibility. My rear bumper (Sakhir Orange also) had to be replaced and the BMW shop that did the work matched the paint perfectly. I was happy that they did not have to blend into the metal quarter panels. My entire car is covered in Xpel, so had to let the ne paint cure before I could get it wrapped again. Only drove it home and parked it for 30 days until I took it back to them to put the Xpel on. You may need to do the same thing before coating the area that gets repainted. It seems they are good to deal with, so I would have them repair it. I think it would be fair that they pay for any paint correction and coating at whoever you use. Their insurance will likely be paying for it unless they choose not to use it. __________________ 2003 BMW 330i 2016 BMW M4 - ED May 2016, PCD Aug 2016 2017 X5 xDrive35i - PCD Jan2017
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10-12-2017, 04:04 PM	#3
DaBean Sakhir Smurf 314 Rep 594 Posts Drives: Plaid, F82 M4, E46 M3, Sequoia Join Date: Feb 2006 Location: 'Merica iTrader: (0) Garage List 2002 BMW X5 4.4i [0.00] 2015 BMW M4 [0.00] 2004 BMW M3 [0.00]	Working with the metal panels is what scares me, but I guess if they don't do it perfectly they'll have to do it until they get it right. My big concern is how this will impact the value of the car if/when I try to sell it, as repairs usually don't have the same look as factory... I do my coating myself, so it's just time, but doing it just in that section won't take too long. __________________ 2015 M4: Sakhir on Sakhir \| M-DCT \| Adaptive Suspension \| Lighting \| Executive \| Cameras \| HK Sound \| Full Leather 2004 M3: Laguna Seca Blue \| SMGII \| Basic track mods: 18" Square setup on R888s / Performance Friction rotors / SS Lines / Ground Control Street/Track Kit / DTC-60 Pads NASA NorCal Instructor
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10-12-2017, 04:23 PM	#4
MN2///M Captain 521 Rep 865 Posts Drives: very fast! Join Date: Jan 2016 Location: Colorado Springs iTrader: (0)	Should have no effect on value. It should not be reported to anything like Carfax. Only a paint and body specialist may be able to tell and that should only be if they went looking for areas where masking might have been applied. Good luck. __________________ 2003 BMW 330i 2016 BMW M4 - ED May 2016, PCD Aug 2016 2017 X5 xDrive35i - PCD Jan2017
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10-12-2017, 04:56 PM	#5
Mike991M4 Second Lieutenant 147 Rep 240 Posts Drives: 2017 M4 Join Date: May 2017 Location: Loganville, GA iTrader: (0)	they will probably just wetsand and re clearcoat that piece. no problem. __________________ 1986 300ZX 2009 370Z Racecar 2013 991 C2S 2015 Cayenne Diesel 2017 M4 Competition
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10-16-2017, 08:53 PM	#10
boss2k Colonel 1078 Rep 2,791 Posts Drives: 2021 M2C Join Date: Jan 2010 Location: Atlanta iTrader: (2)	Get it fixed urself from a reputable body shop or detailer and ask them to reimburse you the cost.
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10-17-2017, 07:04 AM	#12
Habber Colonel 3514 Rep 2,005 Posts Drives: BMW M3 2024 Brooklyn Grey SOLD Join Date: Sep 2016 Location: Canada iTrader: (1) Garage List [9.83]	i once picked up my brand new Audi A4 and there was a dent on the door. Dealership only showed me this after I gave them my certified cheque. Dealer tried wanted to "repair it" but I told them I wanted another one and they found me another vehicle (I took down the VIN of the damaged one). Crap happens but the key is that you are happy with how you will get compensated, just as long as it's reasonable IMO.
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10-17-2017, 09:56 AM	#13
///M/// Brigadier General 1862 Rep 3,661 Posts Drives: 2016 Manual AW F80 Join Date: Jul 2009 Location: Philly iTrader: (6)	What is the roof recall about? __________________ ========================= 2016 F80 M3 AW/SO (Manual) - Picked up at the Welt 08/28/15 My Amazing European Delivery Story
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10-17-2017, 01:21 PM	#14
nicknaz Lieutenant General 3187 Rep 10,509 Posts Drives: C6Z Join Date: May 2008 Location: NorCal iTrader: (0)	I had an interior piece damaged by a dealer on wife's 335. They fixed it well enough for the car to get through lease return with no issues. Ask them how they will fix and if you know their detailed is good, go for it. Great that they are stepping up. I think that's your good relationship with the SA coming through
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10-17-2017, 04:52 PM	#15
Nikolas Colonel 313 Rep 2,576 Posts Drives: 996 TT Join Date: Jul 2007 Location: Sierra Mountains iTrader: (0)	That looks to be just the clear coat surface. I'd be surprised if paint is required.
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10-17-2017, 07:02 PM	#16
Professor///M Brigadier General 819 Rep 3,341 Posts Drives: 2022 M3, 2022 X5 40i; Join Date: May 2007 Location: Northeast iTrader: (5) Garage List 2022 BMW M3 Comp. [0.00] 2016 BMW X5 35i [10.00]	had a rim damaged by replacing tires. Showed them immediately, scheduled a repair. No problems.
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10-17-2017, 07:40 PM	#17
snowmuch Second Lieutenant 107 Rep 254 Posts Drives: 2016 Macan Turbo Join Date: Apr 2015 Location: Calgary iTrader: (2)	Looks very minor and probably can be fixed by power polish. __________________ C300->C63->535->S4->M4->Macan->Macan Turbo
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10-17-2017, 10:12 PM	#18
Munichm3 Lieutenant 346 Rep 436 Posts Drives: 2008 BMW e92 M3 Join Date: Oct 2016 Location: Portland, OR iTrader: (1)	Blowing this out of proportion. If you can't feel this with your fingernail and it's not to deep, it's just a sanding and buff/polish...
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