11-09-2017, 03:22 PM | #1 |
Captain
67
Rep 992
Posts |
Loaner vehicles during routine service?
Heya.
I don't know why it took so long for this to occur to me, but after 9 years of taking M3s and M4s to the same Houston dealer for scheduled/routine service, I have not once received a loaner vehicle. Is this typical? I would get a complimentary loaner when I would take my old school IS300 in to Lexus for service, and my coworkers all tell me they get loaners when they go in for things as simple as a routine oil change (Cadillac and Lexus dealers, specifically). When I made my appointment yesterday, I was told I didn't qualify for a loaner - fine, but what does qualify? Service customer for 9 years, and bought my last M4 there. Help me out! Am I expecting too much? Thanks!
__________________
2015 F10 M5 DCT
2015 F82 M4 DCT (Sold) 2011 E92 M3 DCT (Sold) - Silverstone II.Black/Gray.Carbon/DINAN 2008 E92 M3 DCT (RIP) - Jet Black.Black.Carbon Dinan, Wheels & Accessories for Sale |
11-09-2017, 03:34 PM | #2 | |
Major
748
Rep 1,478
Posts |
Not sure which dealership you are using but that is utter nonsense - with Momentum SW (I use Shef for last 15 years), I always got a loaner whenever I needed one - just had to ask Shef and/or request one on the sign-up sheet online - invariably it is always best to call you service advisor to ensure you land one though. Last one I got a couple weeks ago was a brand new 4 series coupe with 200 miles on the clock - very acceptable loaner!
Quote:
__________________
Individual M4 Convertible ED Sept 2014
|
|
Appreciate
0
|
11-09-2017, 03:37 PM | #3 | |
Captain
67
Rep 992
Posts |
Quote:
__________________
2015 F10 M5 DCT
2015 F82 M4 DCT (Sold) 2011 E92 M3 DCT (Sold) - Silverstone II.Black/Gray.Carbon/DINAN 2008 E92 M3 DCT (RIP) - Jet Black.Black.Carbon Dinan, Wheels & Accessories for Sale |
|
Appreciate
0
|
11-09-2017, 03:43 PM | #4 |
Major
748
Rep 1,478
Posts |
Well for ref again I did not even purchase my M4 from Momentum SW and it has more to do with my relationship perhaps with Shef for so many years (did buy 3 prev Bimmers from them though).
Certainly wouldn't do any harm to call your SA and ask what it is you have to do to ensure availability of a loaner when you take your car in next time. There is usually a lead time requested to book a loaner so this may have been the issue with your previous visits? Def qualify for a loaner having purchased your car with them!
__________________
Individual M4 Convertible ED Sept 2014
Last edited by ciaranob; 11-09-2017 at 04:05 PM.. |
Appreciate
0
|
11-09-2017, 03:57 PM | #5 |
Lieutenant
271
Rep 476
Posts |
When you book the appointment for service, be sure to tell them that you need a loaner. I usually call the dealer service department to setup the appointment. Some dealers actually even offer premium loaners for the upper tier cars.
|
Appreciate
0
|
11-09-2017, 04:13 PM | #6 |
IG: @Zayzel
385
Rep 303
Posts |
That's pretty weird. I bought a 6 series a couple years ago and my local BMW dealership had never even seen my face before. I took it in for an oil change and to get my a fog light changed out under warranty and they gave me a loaner for several days without question.
Since then, I've bought an M3 from an entirely different dealership and they still give me loaners everytime I go in for anything. Haven't driven anything smaller than a 5 series. |
Appreciate
0
|
11-15-2017, 08:23 PM | #7 |
Captain
67
Rep 992
Posts |
Came back just to say I had a good experience with my service earlier this week, and received a loaner without any hesitation. My SA had me covered.
__________________
2015 F10 M5 DCT
2015 F82 M4 DCT (Sold) 2011 E92 M3 DCT (Sold) - Silverstone II.Black/Gray.Carbon/DINAN 2008 E92 M3 DCT (RIP) - Jet Black.Black.Carbon Dinan, Wheels & Accessories for Sale |
Appreciate
0
|
Post Reply |
Bookmarks |
|
|