12-01-2015, 01:41 PM | #23 | |
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No, this hasn't happened to me, just the idrive itself rebooting. Your issue may be more involved than just the head unit.
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12-01-2015, 01:43 PM | #24 | |
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Please keep thread updated once resolved.
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12-05-2015, 10:39 AM | #25 |
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Good news, they were able to update the software and fix the problem (at least it appears to be so far) without having to replace the head unit.
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12-05-2015, 05:52 PM | #26 |
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Just adding another data point here. Mine just rebooted by itself for the first time today as well. I have 3,000 miles on the odometer, with coding done at 1,500 miles, and I had updated the software myself a couple hundred miles ago. I had my iPhone 6s plugged in at the time listening to music, and the navigation was giving guidance. The music started pausing, then it rebooted itself.
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12-07-2015, 09:11 AM | #27 | |
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I was having too much fun getting to know the car and didn't want to hand her over a day or two after picking up so just waited for my 1200 mile service for my dealer to fix. At that time, they re-installed the software and I haven't had the issue since.
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12-08-2015, 12:37 PM | #28 | |
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My plan is to get my car back and see if the issues are improved by updated firmware/software. Since there is no fault code for the instrument cluster behavior I'm not convinced that it should be replaced; could be the harness or an electrical relay, etc. No sense in tearing up the dash without knowing more. |
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12-10-2015, 12:35 PM | #29 |
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Okay, I just experienced a similar scenario of "rebooting" this morning. First occurrence.
Unlike the scenario's listed in this thread the behavior of mine was a bit different. I was listening to a channel off Sirius Satellite Radio and all of a sudden the iDrive display went dark with a single message reading "No Signal". The channel I was listening to however continued to play. I tried pressing a few buttons here and there, and the display had no reaction all while the channel continued to play. Roughly after a minute of this, I heard a warp sound (that sound back in the day when you turned off a CRT television) and the whole thing just rebooted on its own. Everything worked fine once it rebooted. My settings were not reset as they were all in tact after the reboot. Is this expected behavior when the Satellite Radio loses signal? Let me know your thoughts. |
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12-10-2015, 09:50 PM | #30 |
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I've had a couple of random reboots over my 3000 miles and 3 months. Then tonight 4 reboots in 10 minutes 2 before and 2 after a car restart when I grabbed dinner. iPhone plugged in but listening to Sirius.
Update: rebooted every 2-5 minutes tonight driving around. iPhone plugged in, iPhone not plugged in, listening Amazon app or listening to Sirius. No rhyme or reason. I didn't accept an over the air update or anything in the last few days. What changed??? Very frustrating!!! Time to make an appointment at the dealer.
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12-11-2015, 11:59 AM | #31 |
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Update:
Originally the dealer tried to update the SW on my iDrive unit, but the recommended version was lower than what was already installed. The car was ordered new from the factory and I've only had it for a few months so there was nothing newer to go with yet. The head unit was replaced after a 2 week wait (better than the 4-6 quoted). So far no re-occurrence of the issue and everything seems to be fine. I had to reset all of my radio stations though FWP |
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12-11-2015, 12:31 PM | #32 | |
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12-12-2015, 08:23 AM | #33 | |
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12-18-2015, 01:55 PM | #34 |
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Fix Follow-ups?
Any follow-ups from anyone who has had this issue "fixed"? I'm going in on Tuesday and want to know what, if any, direction I need to provide to my SA.
My reboots are regularly occurring between every 15 seconds and 4-5 minutes. I've deleted all of my personal data, forced a iDrive reboot, and can't seem to find any particular setting (Media, Radio, Nav) that causes it to happen. I'm guessing it must be hardware as it seems I have it all set back to "default". But I guess something could have caused a software/data glitch which hasn't resolved. I hope it is just software!
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12-19-2015, 09:40 AM | #35 | |
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12-22-2015, 07:22 PM | #36 |
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The coding in SIB 65 09 15 resolved the issue today. Anyone have a copy of the SIB? Curious what caused this to start.
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01-03-2016, 09:46 PM | #37 |
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Update on my issues:
On the way to drop off my car for service, the Infotainment rebooted and showed the M logo. SA told me this would be fixed by reprogramming and has not recurred since service. Rebooting of the Instrument Cluster BMW SF ordered a new IC from Germany and it arrived after Christmas. I brought the car back to service for the replacement and they did this in one day including a reprogramming to bring back 4G data (weather, traffic, news) and all seemed well. Unfortunately the new cluster showed the exact same behavior last night under similar conditions (normal operating temps, etc) in the same geographic location, which is very odd. No loss of controls or drive, just loss of power to the cluster, but I got it on video this time by grabbing my phone quickly. I'm going to test a few theories before handing it back over to BMW but the #1 suspicion is some interference. |
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01-03-2016, 09:57 PM | #38 |
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Had the iDrive reboot the other day on me. First time since I bought the car new over a year ago. Did some coding on day 4 of ownership and had the ECU flashed about 6 months ago.
It worried me as it went "No Signal" on me for about 3 minstrel before it started again. Entire time I was driving about 80 down E470 in Denver. The weather has been pretty cold here for the last week (mid teens), no idea if that had anything to do with it. |
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01-04-2016, 07:52 PM | #39 |
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I've been able to reproduce the intermittent failures with my M4's instrument cluster and posted a video on youtube. The video is of the third occurrence, the second such incident for this replacement cluster that was installed just last week.
My brilliant detective work so far indicates that the M4 has only exhibited this behavior at one location: on US101 NB at approximately these coordinates (37°46'N 122°25'W). Maybe this is some type of interference? DaBean tested the location with his 2015 M4 and found his car is unaffected. https://youtu.be/qhF4DSUVZbs Not sure what's going on here but hypotheses are welcome. |
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01-04-2016, 08:40 PM | #40 | |
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As you can see in the video, the car does not lose any functionality: no loss in power, navigation, etc. It only loses the instrument cluster. It's unclear whether the turn signal is impacted. It seems to only occur in this specific spot (37.771890, -122.423316) the intersection of 101/Octavia and Market, on this specific car, regardless of the instrument cluster (which was recently replaced). Looking around on Google Maps, I couldn't find any suspicious businesses located in the vicinity Any ideas are welcome.
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01-05-2016, 10:08 AM | #41 |
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subscribing for further updates. I seem to have the same issue as others in this thread. a few days ago, I got a notification to update the nav maps. I declined. next time I went to drive the car, the iDrive rebooted (went dark for maybe 2 seconds, showed the M logo and then was back to normal). it seems to happen once every time I drive. the whole thing lasts less than 10 seconds. it doesn't bug me enough to take it to the dealer yet, but I'm curious to know what other solutions might exist.
Last edited by Brosef; 01-05-2016 at 01:13 PM.. |
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02-01-2016, 07:42 PM | #42 |
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just got around to stopping by the dealer to have this looked at. they reflashed the software a couple weeks ago, and the issue seems to be gone. hopefully it won't come back.
the main inconvenience here is that it overwrote the coding I had done (Euro MDM and anti-dazzle LEDs). oh well. |
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02-03-2016, 01:33 AM | #43 |
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Glad to hear some peoples' issues with rebooting of iDrive have been resolved by reprogramming.
My car went back to the dealer on 1/21 for visit #2 to solve the instrument cluster malfunction. BMW decided to replace the Front Electrical Module (FEM) which had to be programmed in Germany and air shipped. I drove up from LA to pick up the car on 1/30 but the problem isn't fixed. Here's a second youtube video: I drove the car through my test loop in SF where I can recreate the problem and it's still there. I was even able to take one of the BMWSF Service guys on a drive and show him that I (and DaBean, my brother, my girlfriend...) aren't making this up. I basically picked up the car and gave it right back on 1/30. After posing several more questions, the Service team has also managed to recreate the issue but I haven't heard anything indicating a root cause yet. |
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02-04-2016, 03:25 PM | #44 | |
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