$20 service charge for replacement car

chaver · 11-03-2014, 03:55 PM

Parkview is telling me that all BMW dealers in the GTA charge $20 service charge for replacement car.

Is this true? I have never been charged this at any other dealer

bmbob · 11-03-2014, 04:58 PM

Yes they made this change earlier this year. No way around it..

bobblehead · 11-03-2014, 05:20 PM

that's cheap. Others are charging $40 for bimmer and $20 for non bimmers.

There are ways to get around it. If you are in for warranty and you book your time way ahead, your service advisor can waive the charge (if you push the SA a bit more for a free loaner).

SPACEMANRICK · 11-03-2014, 06:00 PM

I asked for a complimentary BMW loaner when I had my car serviced in September and they had to keep my car over a weekend. My SA said he could probably get the loaner fee waived (non BMW's are free) but when I came by to pickup my car on the Monday he said that he couldn't get it waived. I told the SA that I have had 4 BMW's with the dealership over the past 11 years and I would really appreciate if he could try again to get it waived. He made a call to his manager and got it waived........so it does seem like they are tightening up on free BMW loaners but it is possible if you try hard enough.

M3Fanatics · 11-03-2014, 06:55 PM

Thats weird since Mercedes always gives free loaners.

Gearhead999s · 11-03-2014, 08:02 PM

Quote:

Originally Posted by M3Fanatics

Thats weird since Mercedes always gives free loaners.

Then you would be dealing with owning a Benz!

M3Fanatics · 11-03-2014, 08:14 PM

Lol tru I switched both our cars from mercedes to bmw just waiting for the delivery

My2ndBMW · 11-04-2014, 07:10 AM

Quote:

Originally Posted by M3Fanatics

Thats weird since Mercedes always gives free loaners.

Yes you can get a free loaner, but you also have to pay for regular maintenance. I rather get 4 year free maintenance then getting free loaner. If you have owned a Mercedes you know how much they charge for regular oil change, something close to $300.

M3Fanatics · 11-04-2014, 09:20 AM

Quote:

Originally Posted by My2ndBMW

Yes you can get a free loaner, but you also have to pay for regular maintenance. I rather get 4 year free maintenance then getting free loaner. If you have owned a Mercedes you know how much they charge for regular oil change, something close to $300.

Tru I paid close to $600 for my GL service, and around $350 for a c class.

My2ndBMW · 11-04-2014, 10:06 AM

For guys paying for loaner, have you been asked to pay per day or per incident?

My SA said per incident but recently they have changed to per day.

bobblehead · 11-04-2014, 03:06 PM

I would argue, esp. if it's warranty related which your car is totally undrivable and waiting for parts to come in.

Ragazzi-07 · 11-07-2014, 11:36 AM

Audi and Mercedes don't charge.

but as you mentioned BMW policy is the "fee"

which doesn't make sense if their competing with Audi and Mercedes for customers.

believe it or not this sort of "customer service" goes a long way.

offtopic.

Budds for winter tire change up (swapping my summer wheels to winters) is $70+tax with no wash for old wheels. Budds wants extra for this.

Mercedes Burlington - same scenario winter wheels swap out. $45+tax wash old wheels and bag.

its not the price its the convenience factor.

I took it to Benz FYI

11-03-2014, 03:55 PM	#1
chaver Private 10 Rep 88 Posts Drives: Audi S6 2007, Future F80 Join Date: May 2014 Location: toronto iTrader: (0)	$20 service charge for replacement car Parkview is telling me that all BMW dealers in the GTA charge $20 service charge for replacement car. Is this true? I have never been charged this at any other dealer
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11-03-2014, 04:58 PM	#2
bmbob Private First Class 268 Rep 197 Posts Drives: 18' C63S, 15' M4 Join Date: Jan 2012 Location: Calgary iTrader: (0) Garage List 2021 BMW M4 Competi ... [9.50] 2018 Mercedes C63S [8.00]	Yes they made this change earlier this year. No way around it..
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11-03-2014, 05:20 PM	#3
bobblehead Brigadier General 256 Rep 4,721 Posts Drives: warp speed Join Date: Aug 2009 Location: Toronto, On iTrader: (0)	that's cheap. Others are charging $40 for bimmer and $20 for non bimmers. There are ways to get around it. If you are in for warranty and you book your time way ahead, your service advisor can waive the charge (if you push the SA a bit more for a free loaner).
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11-03-2014, 06:00 PM	#4
SPACEMANRICK Lieutenant 51 Rep 551 Posts Drives: 2016 M3 6 speed manual Join Date: Apr 2006 Location: Vancouver iTrader: (0)	I asked for a complimentary BMW loaner when I had my car serviced in September and they had to keep my car over a weekend. My SA said he could probably get the loaner fee waived (non BMW's are free) but when I came by to pickup my car on the Monday he said that he couldn't get it waived. I told the SA that I have had 4 BMW's with the dealership over the past 11 years and I would really appreciate if he could try again to get it waived. He made a call to his manager and got it waived........so it does seem like they are tightening up on free BMW loaners but it is possible if you try hard enough.
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11-03-2014, 06:55 PM	#5
M3Fanatics First Lieutenant 127 Rep 302 Posts Drives: '15 YMB F80 M3 '15 BSM F15 X5 Join Date: Aug 2014 Location: Mississauga, ON iTrader: (0)	Thats weird since Mercedes always gives free loaners.
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11-03-2014, 08:14 PM	#7
M3Fanatics First Lieutenant 127 Rep 302 Posts Drives: '15 YMB F80 M3 '15 BSM F15 X5 Join Date: Aug 2014 Location: Mississauga, ON iTrader: (0)	Lol tru I switched both our cars from mercedes to bmw just waiting for the delivery
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11-04-2014, 10:06 AM	#10
My2ndBMW Private 9 Rep 65 Posts Drives: F80 M3 AW/SO Join Date: Jun 2012 Location: GTA iTrader: (0)	Is it per day or per incident for loaner? For guys paying for loaner, have you been asked to pay per day or per incident? My SA said per incident but recently they have changed to per day.
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11-04-2014, 03:06 PM	#11
bobblehead Brigadier General 256 Rep 4,721 Posts Drives: warp speed Join Date: Aug 2009 Location: Toronto, On iTrader: (0)	I would argue, esp. if it's warranty related which your car is totally undrivable and waiting for parts to come in.
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11-07-2014, 11:36 AM	#12
Ragazzi-07 Captain 247 Rep 688 Posts Drives: 2018 M5 Join Date: Nov 2014 Location: Toronto iTrader: (1)	Audi and Mercedes don't charge. but as you mentioned BMW policy is the "fee" which doesn't make sense if their competing with Audi and Mercedes for customers. believe it or not this sort of "customer service" goes a long way. offtopic. Budds for winter tire change up (swapping my summer wheels to winters) is $70+tax with no wash for old wheels. Budds wants extra for this. Mercedes Burlington - same scenario winter wheels swap out. $45+tax wash old wheels and bag. its not the price its the convenience factor. I took it to Benz FYI
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