Car damaged while in for service

[Draper]

Originally Posted by MLAW702

yea no call back all day to me translates to they do not care and plan to address when they get around to it cause apparently this in no priority. all of us i can imagine are meticulous about our cars and this is complete bullshit on a 2017 75k car with 600 miles. i never get the dealer wash cause they make more swirl marks and pick up rags off the ground and dry your car! i have witnessed it. Well monday i will be at the dealership to raise a ruckus

It's Saturday.

I'd at least give them a full business day to figure it out on their end.

[-JLT-]

sorry to hear about ur ride. that's why I'm good to my SA and take good care of him

[al3xander]

Originally Posted by -JLT-

sorry to hear about ur ride. that's why I'm good to my SA and take good care of him

JLT, where do you service your car?

[-JLT-]

Originally Posted by al3xander

JLT, where do you service your car?

knauz

[Draper]

It could always be worse.

http://f80.bimmerpost.com/forums/sho....php?t=1362174

[MLAW702]

It's not the service advisors fault the techs in the back are the ones who did this. I'm very happy my car is running flawless now and no check engine lights. We just need to get this damage taken care of ,I will never return to that place again for service.

[Cameronc08]

Bring the tech a bottle of wine that'll teach em!

[MLAW702]

No response still! Very unprofessional to not reach out to me by now and get this addressed. Bmw NA will be hearing about this

[morf13]

Originally Posted by RickFLM4

Sorry to see. I would raise the issue but unfortunately I also expect they will say there is no way to know whether damage was there before you dropped it off or happened after you picked it up if not inspected with SA before drop off and at pick up.

Either way someone needs to explain 43 miles. I don't think I ever picked up a car with 43 more miles after service than when I dropped it off. Start with SA and Service Manager and escalate to GM.

they actually perform a check before they take the car. A couple years ago BMW scratched my car and i called them and they fixed it.

[hockey21]

Originally Posted by AustinGelbM4

damage AND 40+ Miles. I would be livid and definitely make a big deal of it.

no chance. this is a 3/4 series not a rare ferrari F430.

40 miles is not that much, maybe the service guy took it home to test it out.

did you specify no miles?

i would be polite about it, and ask them to fill in the rock chips. arguing with them will get you nowhere. what do you think they are going to do ? give you a new car?

[Daxos]

Originally Posted by hockey21

no chance. this is a 3/4 series not a rare ferrari F430.

40 miles is not that much, maybe the service guy took it home to test it out.

did you specify no miles?

i would be polite about it, and ask them to fill in the rock chips. arguing with them will get you nowhere. what do you think they are going to do ? give you a new car?

Here we go again.
It shouldn't matter if it's a 3 series, a F430 or a Bugatti Veyron. If the car goes in for a service there is NO way it should be driven for ~40 miles, regardless of the base price of the car.
Even if there was a problem with the car a tech might put 10 miles on it. Anything over that and I would get suspicious and have the shop clarify why so many miles were put on.

40 miles for a scheduled service sounds like someone performed lunch/afternoon errands in a customer car, or took the car home and drove it back to work the next day. I've seen both of those scenarios before.

[Sedan_Clan]

Originally Posted by Daxos

Here we go again.
It shouldn't matter if it's a 3 series, a F430 or a Bugatti Veyron. If the car goes in for a service there is NO way it should be driven for ~40 miles, regardless of the base price of the car.
Even if there was a problem with the car a tech might put 10 miles on it. Anything over that and I would get suspicious and have the shop clarify why so many miles were put on.

40 miles for a scheduled service sounds like someone performed lunch/afternoon errands in a customer car, or took the car home and drove it back to work the next day. I've seen both of those scenarios before.

Exactly! People act so cavalier on the forums as if 40 miles isn't significant.

[Mr Pete]

Originally Posted by Sedan_Clan

Exactly! People act so cavalier on the forums as if 40 miles isn't significant.

Exactly!

My commute to and from work is approximately 40 miles round trip, 25 min door to door each way. Yea, f that, OP has every right to be pissed. If the Kia dealership did this to my Optima, a car I worked my ass off to purchase and a vehicle I took great pride in, yea I would be f'ing livid.

[NewM3driver]

They would bordering me a new car and I'm not at all kidding. That's bullshit. Call BMW, forget the dealer.

[MFNATIK]

WOW, LV dealers really are shit. 40 miles of "test driving" is excessive. I guess they decided to break in your car for you...lol JK

[ferrarifast]

The O2 sensors require driving the car in sets of 20 miles or so to fully reset/activate. The driving was probably done to activate/reset drive cycles.....the damage though is another story..

[NewM3driver]

Originally Posted by hockey21

no chance. this is a 3/4 series not a rare ferrari F430.

40 miles is not that much, maybe the service guy took it home to test it out.

did you specify no miles?

i would be polite about it, and ask them to fill in the rock chips. arguing with them will get you nowhere. what do you think they are going to do ? give you a new car?

You are delusional with that argument. The car was taken on a joy ride when it was literally brand new. I would get a new car out of that. Why should he accept a car that was damaged while it was being serviced? No way. I would wage war.

[NewM3driver]

I was having a rev match problem with my '16 M3. I ASKED the service manager to take the car home (a 50 mile round trip) a few night to see if he could replicate the problem. He wouldn't do it.... saying they have a policy never to used cars in for service for ANY personal use.

If a tech wants to road test a car he does so, then goes back to the dealership and takes his OWN car to lunch.

[G35POPPEDMYCHERRY]

i wonder what the dealers insurance policy is on of these joyrides

[RobC2]

People treat their own cars like crap most of the time. I would not expect them to give a damn at all about my car. The less people that touch it and for the least amount of time, the better. If that kind of mileage was needed to reset, then the owner should have been notified ahead of time. Especially on a new car with such low mileage. And then the damage on top of it? Interested to see how this turns out. Good luck.

[Draper]

Originally Posted by NewM3driver

You are delusional with that argument. The car was taken on a joy ride when it was literally brand new. I would get a new car out of that. Why should he accept a car that was damaged while it was being serviced? No way. I would wage war.

You have no way of knowing this. Many BMW TSBs call for very specific testing/driving procedures which could very well equal 40 miles or more.

For example, on the E9x M3 there was a diff TSB that required the car to be at operating temp and then be driven in 12 full circles in each direction. How many miles do you think it takes the car to get to operating temp in a colder climate? 5, 10, 15? Rinse and repeat if the the car still isn't within spec after the first attempt.

[BMWFanatic2008]

Ask them to compensate you (in addition to fixing the damage they caused). Maybe an M Perf exhaust or something else substantial.