Car damaged while in for service

[Daxos]

Originally Posted by Falafel Combo

You/we/"the internet" does not know that.

Everyone here is egging on the OP with zero facts. All we have is one side of a story and a bunch of pitch forks.

I am terrified of the society we live in today.

Sounds like you're a "glass is half full" guy. You are right, we do not know whether the car was taken for a joy ride or not. We also do not know if this 40+ mile drive was necessary or not though.

Considering the dealership did not inform him of an extended drive, the car was returned with several rock chips and damaged leather on the interior I'm leaning towards negligence from the dealership. This still doesn't prove the car was taken for a joy ride, but it doesn't sound unreasonable anymore now, does it?

[MLAW702]

Originally Posted by Darkiedm4

I am curious of the reason of power loss... How does the car behave? Is it all the time? High RPM issue?

well it was sounding very loud with the turbos spooling sounded like a boost leak as i have had evos and sti's with those issues. After taking it in for the 1200 mile service they performed a diagnostics on the vehicle and found nothing wrong which i did not agree with at all. However after picking up the car the loud whistle sound was gone from the turbos meaning the probably fixed a loose clamp or something cause the car hauls ass now. Taking it to the track to tomorrow night so that will be the true tale of how the car is performing.

[MLAW702]

Originally Posted by Falafel Combo

Ok, that seriously blows. Is dealer #2 able to troubleshoot this new problem? This is definitely not normal for a new car.

Hopefully, you have a lemon on your hands, BMW NA gives you a brand new car and this whole nightmare goes away.

dealer # 2 was outstanding! took great care of my car and now its running flawless no CEL or drivetrain malfunction lights. They also agreed to fix the rock chips from the other dealer as they are owned by the same company and want to keep me happy. The leather is another story and i hope the paint matches with the touch up

[MLAW702]

Originally Posted by Daxos

Sounds like you're a "glass is half full" guy. You are right, we do not know whether the car was taken for a joy ride or not. We also do not know if this 40+ mile drive was necessary or not though.

Considering the dealership did not inform him of an extended drive, the car was returned with several rock chips and damaged leather on the interior I'm leaning towards negligence from the dealership. This still doesn't prove the car was taken for a joy ride, but it doesn't sound unreasonable anymore now, does it?

[Sedan_Clan]

Originally Posted by Falafel Combo

You/we/"the internet" does not know that.

Everyone here is egging on the OP with zero facts. All we have is one side of a story and a bunch of pitch forks.

I am terrified of the society we live in today.

Geez, this is an example of snowflake hyperbole. "Terrifed of the society we live in today" just because it sounded like dealership negligence on the surface (...and every last one of us would/should be pissed if we returned to pick up our car(s) to find excessive rock chip damage, torn leather, unexplained mileage, etc.), and we're informing him of that?!??!?!!?!? You act like we told him to gut the dealership service manager and poison the tech's wife & kids.

[Daxos]

Originally Posted by MLAW702

dealer # 2 was outstanding! took great care of my car and now its running flawless no CEL or drivetrain malfunction lights. They also agreed to fix the rock chips from the other dealer as they are owned by the same company and want to keep me happy. The leather is another story and i hope the paint matches with the touch up

Glad to hear you are being taken care of

[WhoDat_M3]

People who are afraid of the society we live in should stay indoors and raise cats. ...or just another case of someone trying to make a vividly unnecessary statement in an attempt to be cool. Or uncool? haha...

People who aren't afraid buy M's and ride... and drink on St. Patrick's Day.

Slainte!

[LukeM15]

Glad to hear things worked out OP.

[shoei]

Originally Posted by Sedan_Clan

Geez, this is an example of snowflake hyperbole. "Terrifed of the society we live in today" just because it sounded like dealership negligence on the surface (...and every last one of us would/should be pissed if we returned to pick up our car(s) to find excessive rock chip damage, torn leather, unexplained mileage, etc.), and we're informing him of that?!??!?!!?!? You act like we told him to gut the dealership service manager and poison the tech's wife & kids.

I thought we were going to make them human sacrifices? Fuck it, I'm out and returning my pitchfork to Home Depot...

[Sedan_Clan]

Originally Posted by shoei

I thought we were going to make them human sacrifices? Fuck it, I'm out and returning my pitchfork to Home Depot...

LOL! Keep it. We may need it the next time we lynch a dealership employee for curbing all 4 wheels.

[damageprone]

Originally Posted by MLAW702

No response from the dealer and I have escalated the situation to Bmw NA. This is completely unacceptable and f that poster saying this isn't a Ferrari. I worked my ass off for this car its a Ferrari to ME!! Henderson BMW stay away guys !!

Ah man, thanks for the heads up! I just took mine there for service, after a quick once over upon reading this I don't think I have any new chips. I do fortunately have a dash cam installed.

[Michaele]

I would gather the evidence, take pictures and contact them and BMW North America at the same time. I hope you inspected the car when you went back to the dealer to pick it up and pointed it out.

[Michaele]

Originally Posted by einscot

i would lose my shit. i have my break in service next week and they already told me they need to keep the car for 4 or 5 hours and i should get a loaner. now i'm worried they just want to have some fun with it while i'm at work. i work about 30 miles from the dealer so i don't think i can track it on the app but hopefully i can.

Four or five hours? I sat there and it took no more than an hour for my break in service and no test drive was required. Sounds like they aren't sure when they will get it and are giving you a wide enough window on pick up. If you aren't sure, ask what's involved, if there would be a test drive and approx how many miles such a test drive would be.

Where I live, if the BMW got publicly mentioned for improper joy riding, messing with a customer's car, etc. It would be the kiss of death. It's a money town. They own another high end brand and they would flip if the got involved in that kind of situation.

[Brasko]

Give 'em hell!!

[ejonsson90]

Originally Posted by Falafel Combo

You/we/"the internet" does not know that.

Everyone here is egging on the OP with zero facts. All we have is one side of a story and a bunch of pitch forks.

I am terrified of the society we live in today.

"Terrified of the society we live in today"? What is this, Tumblr?

Glad things worked out OP.

[FirstF80InSpace]

Originally Posted by damageprone

Ah man, thanks for the heads up! I just took mine there for service, after a quick once over upon reading this I don't think I have any new chips. I do fortunately have a dash cam installed.

My dealership is known to always unplug the dashcam. Fortunately, for my first break-in service, they forgot to unplug the camera until the final washing stage. So I saw them change the oil, etc. Also saw the test drive. He just drove it around the block normally and didn't race it or anything.

[gsc]

Rule # 1- Always take a pic of the odometer when you drop off the car

I always make a video when I get there so it protects both parties.

With all my newer cars, I have a dash cam on the front and rear and it records all data and you can download the data.

[Alexis@psi]

Car goes in perfect, it should come out the same way! No matter what..

[f80NJ17]

Ofcourse you should make a big deal

[The Choosey begger]

Originally Posted by Alexis@psi

Car goes in perfect, it should come out the same way! No matter what..

How do you know that? A rock chip that small is really easy to miss. The leather looks like dirt to me.

Yeah op should demand a buyback!

[BEAT TX]

Originally Posted by damageprone

Ah man, thanks for the heads up! I just took mine there for service, after a quick once over upon reading this I don't think I have any new chips. I do fortunately have a dash cam installed.

As a Vegas local getting ready for my 1200 mile service I am not feeling confident. Especially given both of our dealerships are owned by the same group. I guess I will be sitting in the lobby and watching my service take place as well as very very detailed pictures and a drop off video. Hate to sound like a pussy, but I hate having my car damaged without me being the one doing the damage even more.

[damageprone]

Originally Posted by BEAT TX

As a Vegas local getting ready for my 1200 mile service I am not feeling confident. Especially given both of our dealerships are owned by the same group. I guess I will be sitting in the lobby and watching my service take place as well as very very detailed pictures and a drop off video. Hate to sound like a pussy, but I hate having my car damaged without me being the one doing the damage even more.

For the most part my dealings with them have been great. I'm hoping what MLAW experienced was a fluke. You won't be able to see anything anyway. Their garage is hidden in the back out of sight. Fingers crossed.