Dealership says I need a new engine under warranty

Jcgo · 03-04-2018, 01:44 AM

Hi - I recently took my 2017 M3 to the service center for a ticking sound from the left side of the engine (passenger side). It usually happens during a cold start but eventually goes away when the car warms up. I was told by my SA that BMW of New Jersey wanted them to run more tests and asked them to pull out the DME. After a few days I was told that a new engine may be needed but a field engineer would need to come view the problem. I was told yesterday that in fact a new engine would be needed. What do I do? I reached out to BMW of North America to express my concerns and I’m not really sure what they are going to do. My car is 1 year old and has 15 k miles. Feedback is greatly appreciated.

drgmt · 03-04-2018, 02:18 AM

Quote:

Originally Posted by Jcgo

Hi - I recently took my 2017 M3 to the service center for a ticking sound from the left side of the engine (passenger side). It usually happens during a cold start but eventually goes away when the car warms up. I was told by my SA that BMW of New Jersey wanted them to run more tests and asked them to pull out the DME. After a few days I was told that a new engine may be needed but a field engineer would need to come view the problem. I was told yesterday that in fact a new engine would be needed. What do I do? I reached out to BMW of North America to express my concerns and IÂ’m not really sure what they are going to do. My car is 1 year old and has 15 k miles. Feedback is greatly appreciated.

What's the diagnosis ?

Kief · 03-04-2018, 02:28 AM

Quote:

Originally Posted by Jcgo

What do I do?

Enjoy your free new engine!!

Is this car financed/owned or leased?
Years ago, BMW replaced my engine due to a warranty issue, and apparently it happens more than you think.

reprod · 03-04-2018, 03:05 AM

Enjoy the free new engine!

ashmostro · 03-04-2018, 06:18 AM

Not sure what your concern is?

omaralt · 03-04-2018, 07:02 AM

Quote:

Originally Posted by Jcgo

Hi - I recently took my 2017 M3 to the service center for a ticking sound from the left side of the engine (passenger side). It usually happens during a cold start but eventually goes away when the car warms up. I was told by my SA that BMW of New Jersey wanted them to run more tests and asked them to pull out the DME. After a few days I was told that a new engine may be needed but a field engineer would need to come view the problem. I was told yesterday that in fact a new engine would be needed. What do I do? I reached out to BMW of North America to express my concerns and I’m not really sure what they are going to do. My car is 1 year old and has 15 k miles. Feedback is greatly appreciated.

The only question is if the car is leased or owned/financed. If it’s leases who cares. But if it’s owned/financed then I wouldn’t be happy because it will definitely hurt the resale value. I know if I was shopping for a used m3 and saw that the the engine was replaced it would give me pause. Unfortunately either way there’s not much you can do. Maybe ask for a new car but I wouldn’t hold out much hope

ashmostro · 03-04-2018, 08:00 AM

If you keep the records for when the prospective future buyer asks about it then it’s pretty easily explained as to not having been the result of misuse.

gatorfast · 03-04-2018, 08:17 AM

I don't understand what the concern is. There is an issue with your car and bmw is fixing it, what exactly is the problem?

whoop_ass · 03-04-2018, 08:51 AM

I dont care how good the tech is or how carefull, shit will def get broken or bent in some way or the other when they take out an engine.
Suppose you will never know but ye grommets plugs wiring harness, pipes etc etc never go in the same way the came out from factory..
that is the reality but ye you have no choice or live with noise until it fails or gets worse.

Clark_Kent · 03-04-2018, 10:05 AM

You only have two choices...take the engine that’s covered under warranty or don’t take it and fix it on your own dime. Not sure what advice you’re looking for.

NCThreePedals · 03-04-2018, 10:29 AM

Quote:

Originally Posted by Clark_Kent

You only have two choices...take the engine that’s covered under warranty or don’t take it and fix it on your own dime. Not sure what advice you’re looking for.

He's complaining because he doesn't want his car to be tampered with in the sense of not having the original engine in there because it would hurt value and once that's done it's never the "same" per se

I would be ecstatic if they went so above and beyond to get tests done and swapping the engine at their dime. OP is being a little of a snob IMO lol

SakhirM4 · 03-04-2018, 11:05 AM

Quote:

Originally Posted by whoop_ass

I dont care how good the tech is or how carefull, shit will def get broken or bent in some way or the other when they take out an engine.
Suppose you will never know but ye grommets plugs wiring harness, pipes etc etc never go in the same way the came out from factory..
that is the reality but ye you have no choice or live with noise until it fails or gets worse.

I believe that this is way overboard on the pessimistic side. A new engine with 15k less miles than the car is far better than what he has and BMW is footing the bill. It's all good.

FlyingLow78 · 03-04-2018, 11:24 AM

If BMW offered me a new engine after a year, I would be disappointed with the reliability, but grateful that they're willing to give me a new engine to make it right. After that, I'd just keep driving it.

Did anyone tell you exactly what they thought was wrong?

omaralt · 03-04-2018, 04:00 PM

Quote:

Originally Posted by FlyingLow78

If BMW offered me a new engine after a year, I would be disappointed with the reliability, but grateful that they're willing to give me a new engine to make it right. After that, I'd just keep driving it.

Did anyone tell you exactly what they thought was wrong?

Grateful? Really? A $70k car and the engine is caput after 15k miles and you’re grateful they’re replacing it? Lol come on man. It’s the least they can do. Like I said if you own or finance the car I would at least ask and see if they’d be willing to get you into a new car. But most likely they won’t. But I’m sure any one of us would be wary of buying a used car that had an engine replaced. Like was stated
above, you never know what’ll happen during engine replacement.

gatorfast · 03-04-2018, 07:16 PM

Why are so many convinced that this suddenly becomes public knowledge having the engine replaced? "If you own/Finance the car I would be concerned" ... are you required to place a bumper sticker on the car warning everyone that it's not the original engine? How would anyone know?

Msmall143 · 03-04-2018, 07:51 PM

Quote:

Originally Posted by gatorfast

Why are so many convinced that this suddenly becomes public knowledge having the engine replaced? "If you own/Finance the car I would be concerned" ... are you required to place a bumper sticker on the car warning everyone that it's not the original engine? How would anyone know?

the carfax

gatorfast · 03-04-2018, 08:09 PM

Quote:

Originally Posted by Msmall143

Quote:

Originally Posted by gatorfast

Why are so many convinced that this suddenly becomes public knowledge having the engine replaced? "If you own/Finance the car I would be concerned" ... are you required to place a bumper sticker on the car warning everyone that it's not the original engine? How would anyone know?

the carfax

Do you know that for sure? Does bmw report general warranty work to carfax?

F32Fleet · 03-04-2018, 09:05 PM

Quote:

Originally Posted by gatorfast

Why are so many convinced that this suddenly becomes public knowledge having the engine replaced? "If you own/Finance the car I would be concerned" ... are you required to place a bumper sticker on the car warning everyone that it's not the original engine? How would anyone know?

A prospective buyer may be able to obtain the repair history from a dealer. I

The OP is in a bad place right now. Dump the car asap.

al3xander · 03-04-2018, 09:05 PM

Quote:

Originally Posted by gatorfast

Do you know that for sure? Does bmw report general warranty work to carfax?

Absolutely, carfax will have that info on it. Mechanical repairs at the dealer as well as maint. Records

F32Fleet · 03-04-2018, 09:06 PM

Quote:

Originally Posted by al3xander

Quote:

Originally Posted by gatorfast

Do you know that for sure? Does bmw report general warranty work to carfax?

Absolutely, carfax will have that info on it. Mechanical repairs at the dealer as well as maint. Records

I thought only insurance claims were reported.

Msmall143 · 03-04-2018, 09:25 PM

Quote:

Originally Posted by F32Fleet

I thought only insurance claims were reported.

carfax shows reported maint/serv/repair info. very very likely it ends up on the carfax

FlyingLow78 · 03-04-2018, 09:59 PM

Quote:

Originally Posted by omaralt

Grateful? Really? A $70k car and the engine is caput after 15k miles and you’re grateful they’re replacing it? Lol come on man. It’s the least they can do. Like I said if you own or finance the car I would at least ask and see if they’d be willing to get you into a new car. But most likely they won’t. But I’m sure any one of us would be wary of buying a used car that had an engine replaced. Like was stated
above, you never know what’ll happen during engine replacement.

I'm grateful they're not accusing me of abusing it, taking it to redline too often, violating the break-in criteria, etc. Seen it too many times on the Porsche forums many years ago.

03-04-2018, 01:44 AM	#1
Jcgo Enlisted Member 10 Rep 35 Posts Drives: F80 M3 Join Date: Jan 2010 Location: San Francisco CA iTrader: (0)	Dealership says I need a new engine under warranty - what do I do? Hi - I recently took my 2017 M3 to the service center for a ticking sound from the left side of the engine (passenger side). It usually happens during a cold start but eventually goes away when the car warms up. I was told by my SA that BMW of New Jersey wanted them to run more tests and asked them to pull out the DME. After a few days I was told that a new engine may be needed but a field engineer would need to come view the problem. I was told yesterday that in fact a new engine would be needed. What do I do? I reached out to BMW of North America to express my concerns and I’m not really sure what they are going to do. My car is 1 year old and has 15 k miles. Feedback is greatly appreciated.
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03-04-2018, 03:05 AM	#4
reprod Lieutenant Colonel 148 Rep 1,728 Posts Drives: '16 M3 ZCP Join Date: Apr 2008 Location: Bay Area, CA iTrader: (6)	Enjoy the free new engine! __________________ '11 Space Grey E92 335xi M-Sport (KWv1 Coils \| Saddle Brown \| Bamboo) (Returned) '14 Mineral Grey F32 335i M-Sport (Dinan DHP \| LED Lights \| Coral Red \| Hexagonal Aluminum) (Returned) '16 Mineral Grey F80 M3 ZCP
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03-04-2018, 06:18 AM	#5
ashmostro Brigadier General 1254 Rep 4,088 Posts Drives: 2020 M4cs \| 2022 M550i Join Date: Jan 2013 Location: Falls Church, VA iTrader: (27)	Not sure what your concern is?
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03-04-2018, 08:00 AM	#7
ashmostro Brigadier General 1254 Rep 4,088 Posts Drives: 2020 M4cs \| 2022 M550i Join Date: Jan 2013 Location: Falls Church, VA iTrader: (27)	If you keep the records for when the prospective future buyer asks about it then it’s pretty easily explained as to not having been the result of misuse.
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03-04-2018, 08:17 AM	#8
gatorfast Major General 4995 Rep 6,862 Posts Drives: 718 Cayman Join Date: Jan 2008 Location: SoFla iTrader: (4)	I don't understand what the concern is. There is an issue with your car and bmw is fixing it, what exactly is the problem?
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03-04-2018, 08:51 AM	#9
whoop_ass Captain 355 Rep 719 Posts Drives: non Join Date: Apr 2013 Location: On Earth iTrader: (0)	I dont care how good the tech is or how carefull, shit will def get broken or bent in some way or the other when they take out an engine. Suppose you will never know but ye grommets plugs wiring harness, pipes etc etc never go in the same way the came out from factory.. that is the reality but ye you have no choice or live with noise until it fails or gets worse.
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03-04-2018, 10:05 AM	#10
Clark_Kent Lieutenant Colonel 2228 Rep 1,897 Posts Drives: Retired Join Date: Jul 2014 Location: Atlanta, GA iTrader: (0)	You only have two choices...take the engine that’s covered under warranty or don’t take it and fix it on your own dime. Not sure what advice you’re looking for.
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03-04-2018, 11:24 AM	#13
FlyingLow78 The G8X is a disaster. 🤮 931 Rep 988 Posts Drives: Not a BMW anymore Join Date: Dec 2016 Location: Europe iTrader: (3)	If BMW offered me a new engine after a year, I would be disappointed with the reliability, but grateful that they're willing to give me a new engine to make it right. After that, I'd just keep driving it. Did anyone tell you exactly what they thought was wrong?
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03-04-2018, 07:16 PM	#15
gatorfast Major General 4995 Rep 6,862 Posts Drives: 718 Cayman Join Date: Jan 2008 Location: SoFla iTrader: (4)	Why are so many convinced that this suddenly becomes public knowledge having the engine replaced? "If you own/Finance the car I would be concerned" ... are you required to place a bumper sticker on the car warning everyone that it's not the original engine? How would anyone know?
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