Dealership Dented My Bumper!!!

Wake · 04-24-2015, 02:07 PM

Had my car serviced today and when I came back the service manager said he had some good news and bad news.

The good: He was able to take out the almost imperceptible dent in my door

The bad: The valet hit something with the front bumper while putting the car into the car wash!!!!

Damage isn't horrible but when you love your car (like we all do) its pretty painful to see your car not perfect. The real kicker is that when I dropped the car off two of the service managers were commenting on how much they liked the mineral white color for the car. My response was " I agree I love it, just terrified that if I ever need the car painted, mineral white is a difficult color to match". I guess I jinxed myself. Even the service manager said I cant believe we were just talking about this earlier.

Luckily the dealership was very apologetic and are going to buy me a new bumper and paint it instead of just fixing it. Hopefully they can match it well to the rest of the car.

Was thinking of trying to convince them to get me a euro bumper with no reflectors holes. Anyone know the part numbers or have any experience with getting a dealership to do this?

Sorry for the long post but needed to vent a bit.

///bproden · 04-24-2015, 02:13 PM

That sucks sorry to hear. You should definitely try and get the Euro bumper out of the deal

ixse · 04-24-2015, 03:50 PM

Sux big time.. Hate dealership mechanics.. Most are so careless and clueless at the same time.
Gonna put it out there though, color match will never be perfect. in the bright daylight, you'll be able to tell the difference, esp paints w high pearl effects like mineral white. Ive been there before..

t0ny32 · 04-25-2015, 02:59 PM

Quote:

Originally Posted by ixse

Sux big time.. Hate dealership mechanics.. Most are so careless and clueless at the same time.
Gonna put it out there though, color match will never be perfect. in the bright daylight, you'll be able to tell the difference, esp paints w high pearl effects like mineral white. Ive been there before..

Reading comprehension>you. A valet dented the car, not a mechanic.

RowanBuds · 04-25-2015, 06:47 PM

OP - mental note to self: never let the dealership wash your car.

Sorry to hear about your ding, hopefully it is repaired to your satisfaction. Good luck- I say get the Euro Bumper too! Give a euro dealership an email or call to see if they will provide the part #. FYI, I tried to contact a service center in Austria weeks ago and have heard jack squat in return - it may be hit or miss.

F80JMcD · 04-25-2015, 06:53 PM

Quote:

Originally Posted by RowanBuds

OP - mental note to self: never let the dealership wash your car.

Sorry to hear about your ding, hopefully it is repaired to your satisfaction. Good luck- I say get the Euro Bumper too! Give a euro dealership an email or call to see if they will provide the part #. FYI, I tried to contact a service center in Austria weeks ago and have heard jack squat in return - it may be hit or miss.

+1, if you truly love your car, don't let the dealership wash it.

DocWeatherington · 04-25-2015, 08:12 PM

Quote:

Originally Posted by F80JMcD

+1, if you truly love your car, don't let the dealership wash it.

RowanBuds

I was going to mention this... but see we are on the same page.

Unless your dealership is one of the few that does the hand washing.

Blindside_137 · 04-25-2015, 08:51 PM

+1 to the washing. Leave a sign on the dash saying DO NOT WASH.

Typically works and prevents unnecessary possibility of harm for the car.

Sorry to hear

evobeatsti · 04-26-2015, 12:24 AM

had something similar happen to me with my Evo. It was run into by a pickup truck in a parking lot. repair was about $7000. I went down to pick it up a month later (late on the work) and the valet, in front of my eyes, runs the car into the wall...

Brindle101 · 04-26-2015, 02:08 AM

Quote:

Originally Posted by darge82

First off the valet damaged the car not the mechanic.

Not all mechanics are careless and clueless. Yes you will have a few bad eggs. That goes with everything though. Politicians, doctors etc. Not everyone is perfect.

Do you know what it takes to work on a BMW and diagnose and fix it properly? Probably not. You do not just hook a computer up and it tells you what is wrong if thats what you are thinking. You need a have a brain and skill to work on these cars. I am a BMW tech and take pride and care on every car I work on. Be it an E46 with 200k on it or a $100k+ car.

That's awesome to hear. Luckily all my BMW mechanics have been like you as well. Kudos.

Anderw · 04-26-2015, 02:29 AM

sorry to hear about your bumper I don't think a euro bumper is to much to ask!

I always walk around the car and inspect every panel before leaving, even though the service people give me weird attitude sometimes. A friend of mine picked his 335i up, drove it home and in his garage saw that the hood had a major dent going upwards from a screw driver being left under the hood and then slammed repeatedly. The dealer tried denying responsibility for it, luckily the tech didn't realize it either and the screw driver was still under there in place lol He did get a new hood at the dealers expense in the end but still.

At least you now know you have an honest service department

ChrisJay · 04-26-2015, 08:58 AM

+1 to having a service dept that was honest. I bought a new Mercedes sprinter passenger van for my company last sept. First time (of many) in for service and after getting it back I stopped at a gas station, when walking by the front of the van I noticed a huge crease across my hood. Drove back to the dealership and they at first tried to say it was probably already there. Which it absolutely was not. Whoever did it knew damn well they did it but said nothing. After some lengthy discussion they did finally replace the hood but it was the principle of it.

Jay-K · 04-26-2015, 10:43 AM

sucks to hear,
but I bet they are trying to be as responsible as possible,
goodluck !

iamdabest1 · 04-26-2015, 07:33 PM

Please show pics after the paint , I had mineral white on my 2013 m3 and went to the best guy I knew , while most didn't notice the paint , I did and it drove me nuts . Mineral white is nearly impossible to match.

DML · 04-26-2015, 09:36 PM

Never let them wash the car....incident avoided.

Hobbination · 04-27-2015, 01:15 PM

IND sells the euro bumper

Wake · 04-27-2015, 03:13 PM

Good recommendations on not letting them wash the car. To be honest I never even thought that could be a problem. They are looking into ordering the euro bumper for me. I'll let you guys know what happens. I'll also let u know what happens with the pain match on MW.

04-24-2015, 02:07 PM	#1
Wake Enlisted Member 4 Rep 33 Posts Drives: M3 Join Date: Jul 2014 Location: United States iTrader: (0)	Dealership Dented My Bumper!!! Had my car serviced today and when I came back the service manager said he had some good news and bad news. The good: He was able to take out the almost imperceptible dent in my door The bad: The valet hit something with the front bumper while putting the car into the car wash!!!! Damage isn't horrible but when you love your car (like we all do) its pretty painful to see your car not perfect. The real kicker is that when I dropped the car off two of the service managers were commenting on how much they liked the mineral white color for the car. My response was " I agree I love it, just terrified that if I ever need the car painted, mineral white is a difficult color to match". I guess I jinxed myself. Even the service manager said I cant believe we were just talking about this earlier. Luckily the dealership was very apologetic and are going to buy me a new bumper and paint it instead of just fixing it. Hopefully they can match it well to the rest of the car. Was thinking of trying to convince them to get me a euro bumper with no reflectors holes. Anyone know the part numbers or have any experience with getting a dealership to do this? Sorry for the long post but needed to vent a bit.
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04-24-2015, 02:13 PM	#2
///bproden Lieutenant 287 Rep 579 Posts Drives: 2015 M4 Join Date: Feb 2015 Location: Oregon iTrader: (2)	That sucks sorry to hear. You should definitely try and get the Euro bumper out of the deal __________________ 2015 ///M4 - Alpine White - My ED Executive Package / Lighting Package / Black 19's / Adaptive Suspension / Harmon Kardon / DCT
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04-24-2015, 03:50 PM	#3
ixse Major 238 Rep 1,022 Posts Drives: 2015 boxster s Join Date: Jan 2013 Location: CA iTrader: (0)	Sux big time.. Hate dealership mechanics.. Most are so careless and clueless at the same time. Gonna put it out there though, color match will never be perfect. in the bright daylight, you'll be able to tell the difference, esp paints w high pearl effects like mineral white. Ive been there before..
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04-25-2015, 06:47 PM	#5
RowanBuds Colonel 1708 Rep 2,053 Posts Drives: 3 pedal 718, G05, MkVII GTI Join Date: Dec 2008 Location: Bergen County, NJ iTrader: (0)	OP - mental note to self: never let the dealership wash your car. Sorry to hear about your ding, hopefully it is repaired to your satisfaction. Good luck- I say get the Euro Bumper too! Give a euro dealership an email or call to see if they will provide the part #. FYI, I tried to contact a service center in Austria weeks ago and have heard jack squat in return - it may be hit or miss. __________________ Moved to the darkside: '23 718 GT4; 11-10-2022. Le Mans Blue F80 - Munich 5-22-2015 / US 7-7-2015 / SOLD 9-17-2022 ED Recap Arctic Grey G05 - Spartanburg 8-29-2019 X5 PCD Recap
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04-25-2015, 08:51 PM	#8
Blindside_137 Lieutenant General 6719 Rep 10,601 Posts Drives: 2011.75 SSII E90 M3 ZCP Join Date: Jun 2010 Location: Raleigh, NC iTrader: (2)	+1 to the washing. Leave a sign on the dash saying DO NOT WASH. Typically works and prevents unnecessary possibility of harm for the car. Sorry to hear
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04-26-2015, 12:24 AM	#9
evobeatsti Private First Class 96 Rep 174 Posts Drives: 2016 M3 Join Date: Mar 2015 Location: Los Angeles iTrader: (0)	had something similar happen to me with my Evo. It was run into by a pickup truck in a parking lot. repair was about $7000. I went down to pick it up a month later (late on the work) and the valet, in front of my eyes, runs the car into the wall...
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04-26-2015, 02:29 AM	#11
Anderw Brigadier General 660 Rep 3,320 Posts Drives: F80 m3 Join Date: Feb 2012 Location: FL iTrader: (12)	sorry to hear about your bumper I don't think a euro bumper is to much to ask! I always walk around the car and inspect every panel before leaving, even though the service people give me weird attitude sometimes. A friend of mine picked his 335i up, drove it home and in his garage saw that the hood had a major dent going upwards from a screw driver being left under the hood and then slammed repeatedly. The dealer tried denying responsibility for it, luckily the tech didn't realize it either and the screw driver was still under there in place lol He did get a new hood at the dealers expense in the end but still. At least you now know you have an honest service department
	Appreciate 0 Quote

04-26-2015, 08:58 AM	#12
ChrisJay Private 37 Rep 72 Posts Drives: M4 Join Date: Mar 2015 Location: Indiana iTrader: (0)	+1 to having a service dept that was honest. I bought a new Mercedes sprinter passenger van for my company last sept. First time (of many) in for service and after getting it back I stopped at a gas station, when walking by the front of the van I noticed a huge crease across my hood. Drove back to the dealership and they at first tried to say it was probably already there. Which it absolutely was not. Whoever did it knew damn well they did it but said nothing. After some lengthy discussion they did finally replace the hood but it was the principle of it.
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04-26-2015, 10:43 AM	#13
Jay-K Brigadier General 384 Rep 3,450 Posts Drives: Slow Join Date: Nov 2011 Location: LA iTrader: (0)	sucks to hear, but I bet they are trying to be as responsible as possible, goodluck ! __________________ "Well, there's a straight-six engine at the front, a manual gearbox in the middle and drive goes to the back. That's Page 1, Chapter 1 from the petrosexual handbook" - JC
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04-26-2015, 07:33 PM	#14
iamdabest1 Second Lieutenant 128 Rep 263 Posts Drives: 2011 m3 dct Join Date: Oct 2010 Location: nyc iTrader: (0)	Please show pics after the paint , I had mineral white on my 2013 m3 and went to the best guy I knew , while most didn't notice the paint , I did and it drove me nuts . Mineral white is nearly impossible to match.
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04-26-2015, 09:36 PM	#15
DML Colonel 968 Rep 2,017 Posts Drives: 2020 Heritage Join Date: Feb 2013 Location: Darien CT. iTrader: (0)	Never let them wash the car....incident avoided.
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04-27-2015, 01:15 PM	#16
Hobbination Lieutenant 65 Rep 503 Posts Drives: 2015 M4 Join Date: Dec 2007 Location: Honolulu HI iTrader: (0)	IND sells the euro bumper
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04-27-2015, 03:13 PM	#17
Wake Enlisted Member 4 Rep 33 Posts Drives: M3 Join Date: Jul 2014 Location: United States iTrader: (0)	Good recommendations on not letting them wash the car. To be honest I never even thought that could be a problem. They are looking into ordering the euro bumper for me. I'll let you guys know what happens. I'll also let u know what happens with the pain match on MW.
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