Service Advisor Recommendations?

iewgnaw · 11-13-2017, 09:24 AM

Quote:

Originally Posted by DeliAhjusshi

Sunday got in the car and had tire pressures of 23 psi all around. Called silver spring to see if they could top off my air without an appointment. Was told sure so headed over. Was told to park outside the service entrance and wait. They say I'm in the que. Wait an hour, clock strikes three everyone disappears the garage door closes. Go inside and the guy at the desk is like oh they should have gotten to you but we close at three.

here is my advice, buy this: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

skip the middle man

DeliAhjusshi · 11-13-2017, 10:02 AM

Quote:

Originally Posted by iewgnaw

Quote:

Originally Posted by DeliAhjusshi

Sunday got in the car and had tire pressures of 23 psi all around. Called silver spring to see if they could top off my air without an appointment. Was told sure so headed over. Was told to park outside the service entrance and wait. They say I'm in the que. Wait an hour, clock strikes three everyone disappears the garage door closes. Go inside and the guy at the desk is like oh they should have gotten to you but we close at three.

here is my advice, buy this: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

skip the middle man

Quote:

Originally Posted by iewgnaw

Quote:

Originally Posted by DeliAhjusshi

Sunday got in the car and had tire pressures of 23 psi all around. Called silver spring to see if they could top off my air without an appointment. Was told sure so headed over. Was told to park outside the service entrance and wait. They say I'm in the que. Wait an hour, clock strikes three everyone disappears the garage door closes. Go inside and the guy at the desk is like oh they should have gotten to you but we close at three.

here is my advice, buy this: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

skip the middle man

Normally I'd just head over to a gas station and do it myself but figured I should stick with the nitro that's in the tires already. Anyhow ended up just going to a gas station so lesson learned.

ptper · 02-23-2018, 04:28 PM

Bump - any other options besides SS?

Sinnakle · 03-10-2018, 09:26 PM

Quote:

Originally Posted by ptper

Bump - any other options besides SS?

I took my car to Catonsville asked for Jaime she was cool. I just had to get warranty work done oil change filter, wipers, all free. Only reason I went there was because SS has that hump and my car is low and Catonsville is closer. I'll probably just go to Catonsville from now on unless I'm picking up parts.

ptper · 03-10-2018, 09:39 PM

Quote:

Originally Posted by Sinnakle

I took my car to Catonsville asked for Jaime she was cool. I just had to get warranty work done oil change filter, wipers, all free. Only reason I went there was because SS has that hump and my car is low and Catonsville is closer. I'll probably just go to Catonsville from now on unless I'm picking up parts.

There's backside to the lot (by the Mercedes dealership).

EALm4 · 03-11-2018, 10:43 AM

Quote:

Originally Posted by Sinnakle

I took my car to Catonsville asked for Jaime she was cool. I just had to get warranty work done oil change filter, wipers, all free. Only reason I went there was because SS has that hump and my car is low and Catonsville is closer. I'll probably just go to Catonsville from now on unless I'm picking up parts.

Jamie is cool. She's handled all of my warranty things and maintenance.

Highly recommend her to anyone.

ptper · 03-16-2018, 09:24 AM

Quote:

Originally Posted by EALm4

Jamie is cool. She's handled all of my warranty things and maintenance.

Highly recommend her to anyone.

Is she cool with mods?

EALm4 · 03-16-2018, 02:31 PM

Quote:

Originally Posted by ptper

Is she cool with mods?

Yeah. That dealership is pretty chill with mods.

ptper · 03-17-2018, 02:49 PM

Quote:

Originally Posted by EALm4

Yeah. That dealership is pretty chill with mods.

PM'd for contact info!

AnujS2K · 08-24-2019, 12:03 AM

Sorry to bump an old thread but I am moving from Baltimore to Rockville. I am typically not much of a review guy but I read horrendous reviews on Google for Rockville of BMW Service. I'd rather not roll the dice and do not mind driving to the right dealer for service as it's usually once in 6-12 months anyway.

I have been driving to my home dealer in Northern NJ as I like to keep my records at one place but they stripped my oil pan causing it to need replacement (they covered it). I do not believe there is an excuse for a professional mechanic to over tighten a bolt and causing it to strip. I used to do this as an excuse to visit family and handle the service but I am now looking for a shop/dealer more local.

What I am looking for is an honest service advisor who sends cars to a good mechanic. I am also open to performance shops using oem (or better) fluids/filters.

Thanks for the help!

LukeM15 · 08-25-2019, 12:19 PM

Quote:

Originally Posted by AnujS2K

Sorry to bump an old thread but I am moving from Baltimore to Rockville. I am typically not much of a review guy but I read horrendous reviews on Google for Rockville of BMW Service. I'd rather not roll the dice and do not mind driving to the right dealer for service as it's usually once in 6-12 months anyway.

I have been driving to my home dealer in Northern NJ as I like to keep my records at one place but they stripped my oil pan causing it to need replacement (they covered it). I do not believe there is an excuse for a professional mechanic to over tighten a bolt and causing it to strip. I used to do this as an excuse to visit family and handle the service but I am now looking for a shop/dealer more local.

What I am looking for is an honest service advisor who sends cars to a good mechanic. I am also open to performance shops using oem (or better) fluids/filters.

Thanks for the help!

Go see Rachel Rhae at BMW Silver Spring. You will be pleased.

Mei · 08-28-2019, 08:58 PM

Quote:

Originally Posted by LukeM15

Go see Rachel Rhae at BMW Silver Spring. You will be pleased.

Unfortunately, I have not had the same type of experience with her. Two out of three visits were unpleasant with poor customer service. Glad you had better luck than I did!

LukeM15 · 08-28-2019, 09:15 PM

Quote:

Originally Posted by Mei

Unfortunately, I have not had the same type of experience with her. Two out of three visits were unpleasant with poor customer service. Glad you had better luck than I did!

Oh wow. Can you elaborate? I don’t any complaints with her.

02-23-2018, 04:28 PM	#47
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	Bump - any other options besides SS?
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08-24-2019, 12:03 AM	#54
AnujS2K First Lieutenant 126 Rep 315 Posts Drives: 2016 M3 ED 08/12 Join Date: Jan 2015 Location: NNJ iTrader: (0)	Sorry to bump an old thread but I am moving from Baltimore to Rockville. I am typically not much of a review guy but I read horrendous reviews on Google for Rockville of BMW Service. I'd rather not roll the dice and do not mind driving to the right dealer for service as it's usually once in 6-12 months anyway. I have been driving to my home dealer in Northern NJ as I like to keep my records at one place but they stripped my oil pan causing it to need replacement (they covered it). I do not believe there is an excuse for a professional mechanic to over tighten a bolt and causing it to strip. I used to do this as an excuse to visit family and handle the service but I am now looking for a shop/dealer more local. What I am looking for is an honest service advisor who sends cars to a good mechanic. I am also open to performance shops using oem (or better) fluids/filters. Thanks for the help!
	Appreciate 0 Quote