BMW delivery stop on M3

[Skubalon]

Originally Posted by m_matt

Just got a call from BMWna. Same story the diff is VIN specific and they would let me know when it's been sourced. I asked them how are you building 2017's if you don't have differentials? Silence:....Then I asked wait so you're telling me that I had to get my case escalated for you to even order the diff? Silence....Then she reassures me it's a performance decision and not a safety concern. I said I know they are great pencil sharpeners. My theory - all diffs are going to factory production and if you make enough noise then one magically shows up. This issue spans beyond a few months of production.

Wow man. The silence is unbelievable. This whole thing is a lesson in how a company should not handle a problem.

[F80 ZCP]

You know I smell horse shit from everyone at BMW including the dealerships. My CA had informed me last week that parts had been delivered to fix ALL of the affected cars at the processing center (Hueneme). Yesterday the lady from BMW NA said she will be ordering the part for my vehicle. So either my CA or the woman from BMW NA is lying. It is very frustrating because no one from BMW is transparent about this issue.

[Draper]

Originally Posted by AngeloGabriel

You know I smell horse shit from everyone at BMW including the dealerships. My CA had informed me last week that parts have been delivered to fix ALL of the affected cars at the processing center (Hueneme). Yesterday the lady from BMW NA said she will be ordering the part for my vehicle. So either my CA or the woman from BMW NA is lying. It is very frustrating because no one from BMW is transparent about this issue.

I was told there were over 300 cars needing a fix at Hueneme. It's likely your CA misunderstood the info he heard.

[TrevorM3]

so how many people have actually cancelled?

[mic_crispy]

Originally Posted by TrevorM3

so how many people have actually cancelled?

I cant because i've already purchased it (ED), but i wrote a pretty strongly worded email to BMW NA this afternoon.. very displeased with how BMW is handling this whole thing (lack of communication, transparency etc).

[F80 ZCP]

Originally Posted by TrevorM3

so how many people have actually cancelled?

So far it's just you. I may cancel too if there is no progress by early next week. At least you still went with BMW, so corporate did not lose anything. I am very confident that the c63S that is heavily discounted will still be available next week.

[backagain]

Originally Posted by Draper

I was told there were over 300 cars needing a fix at Hueneme. It's likely your CA misunderstood the info he heard.

I was told the same thing by Genius about Hueneme VPC situation this afternoon, but then he lost me when he said there is no priority - first come first serve.

[F80 ZCP]

Originally Posted by backagain

I was told the same thing by Genius about Hueneme VPC situation this afternoon, but then he lost me when he said there is no priority - first come first serve.

I think the order of priority is based on arrival date at the port.

[m_matt]

Originally Posted by AngeloGabriel

I think the order of priority is based on arrival date at the port.

It based on how fast you call BMWna and get your case escalated. Otherwise they will do it when it's convenient for them.

[Hockey22]

Originally Posted by TrevorM3

so how many people have actually cancelled?

I maybe cancelling if I do not get the car by 9/1.

[mic_crispy]

Perhaps my admittedly scathing email yesterday lit a fire under someone. Just received this:




Good Morning Mr. X,



I can confirm that your vehicle is currently in the workshop for the rear diff repair and should be released by EOB tomorrow. Please feel free to check back with me for an ETA to dealer. Thank you.



Best Regards,



BMW of North America, LLC

(Name removed)

European Delivery Specialist- Eastern and Southern Region

['Cane]

I may have to follow your lead on that. PM me the contact info?

Originally Posted by mic_crispy

Perhaps my admittedly scathing email yesterday lit a fire under someone. Just received this:




Good Morning Mr. X,



I can confirm that your vehicle is currently in the workshop for the rear diff repair and should be released by EOB tomorrow. Please feel free to check back with me for an ETA to dealer. Thank you.



Best Regards,



BMW of North America, LLC

(Name removed)

European Delivery Specialist- Eastern and Southern Region

[apgawlf9196]

Originally Posted by Hockey22

I maybe cancelling if I do not get the car by 9/1.

I may be canceling as well. My 2017 is still stuck at the factory with no eta. I missed a phone call from a BMWNA case manager last week, called her back, and haven't heard anything at all. This is getting pretty ridiculous.

[bb1857]

Originally Posted by apgawlf9196

I may be canceling as well. My 2017 is still stuck at the factory with no eta. I missed a phone call from a BMWNA case manager last week, called her back, and haven't heard anything at all. This is getting pretty ridiculous.

I spoke with my case mgr this morning who has been very nice and always answers but has no real authority to do anything but communicate. My 2017 M4 is stuck in Germany also and the only thing i am being told is that they have no parts to fix the cars right now. Meanwhile cars are rolling off the production line with no problems whatsoever and will be delivered before mine. All the while my current lease mileage keeps going up and so does the bill for being over miles. Quite frustrating but we shall see what happens.

[shahano]

Although my dealer had promised the part more than 10 days ago, still nothing at my dealership, but at least I am driving the car. And no noise is coming from the diff at the moment. I guess the good thing is that I will get a new diff, the bad thing is that the service is terrible, so I hope the dont f*** up my car when changing its diff.

[F80 ZCP]

Originally Posted by bb1857

I spoke with my case mgr this morning who has been very nice and always answers but has no real authority to do anything but communicate. My 2017 M4 is stuck in Germany also and the only thing i am being told is that they have no parts to fix the cars right now. Meanwhile cars are rolling off the production line with no problems whatsoever and will be delivered before mine. All the while my current lease mileage keeps going up and so does the bill for being over miles. Quite frustrating but we shall see what happens.

What if you order a different M4? Chances are you may get it sooner than the current M4 that is held at the factory. If you can get a dealer that has a 2017 allocation that is scheduled to be built soon, there is a very good chance it will be delivered to you sooner than the current car waiting for the rear differential. I was told that they will not ship any car from Germany until the rear differential is replaced and it looks like they are allocating parts to cars that are currently held in US ports. Did you already sign the purchase agreement?

[bb1857]

Originally Posted by AngeloGabriel

What if you order a different M4? Chances are you may get it sooner than the current M4 that is held at the factory. If you can get a dealer that has a 2017 allocation that is scheduled to be built soon, there is a very good chance it will be delivered to you sooner than the current car waiting for the rear differential. I was told that they will not ship any car from Germany until the rear differential is replaced and it looks like they are allocating parts to cars that are currently held in US ports. Did you already sign the purchase agreement?

I went a spoke with my dealer who is a good friend of mine about options. They have an allocation but its for a December delivery which I really hope this doesn't take that long or I will be pretty salty. My friend gave me a great deal and they gave up an allocation to get the car for me so I won't go anywhere else and stick them with a car. I just have to stick it out and hope for the best. If it goes too far we will see what other options are out there.

[m_matt]

Originally Posted by bb1857

I spoke with my case mgr this morning who has been very nice and always answers but has no real authority to do anything but communicate. My 2017 M4 is stuck in Germany also and the only thing i am being told is that they have no parts to fix the cars right now. Meanwhile cars are rolling off the production line with no problems whatsoever and will be delivered before mine. All the while my current lease mileage keeps going up and so does the bill for being over miles. Quite frustrating but we shall see what happens.

Someone needs to get you a new allocation from BMWna. I'm sorry people should not be getting new cars before you when yours is just sitting there.

[bb1857]

Originally Posted by m_matt

Someone needs to get you a new allocation from BMWna. I'm sorry people should not be getting new cars before you when yours is just sitting there.

I dont disagree with you there at all. I am going to see what they say come Friday as I was told it was "possible" that parts were going to arrive then.

[Halewafa]

Just got notified that my car is ready for pickup from PCD on Friday (8/26). Looks like I've got a flight to book!

[m_matt]

Originally Posted by bb1857

I dont disagree with you there at all. I am going to see what they say come Friday as I was told it was "possible" that parts were going to arrive then.

At this point even if they fixed your car by Friday you're at least 6 weeks away, which brings you into October. At worst case use the second allocation of BMWna won't make it right.

[OhioRiderAaron]

Jesus, I hope this doesn't get dragged out till December Actually, if it gets to the end of Sept. I'll be moving to another platform anyway