Issue with Euro Delivery - Please Help

[e46 to 335is]

Hey guys,

This is my second Euro Delivery and didn't have any issues with my first one.

I dropped off my car car on 3/26 at the port.r. I just received a call stating that my head unit is damaged and they won't receive the parts until 6/27, meaning I won't receive my car until the week of July 1st. Which means it'll be over 13+ weeks since dropping of my car.

They have already started my payments on 5/1 and 6/1. What are my options?

Please help. Thanks

[Bluex]

Originally Posted by e46 to 335is

Hey guys,

This is my second Euro Delivery and didn't have any issues with my first one.

I dropped off my car car on 3/26 at the port.r. I just received a call stating that my head unit is damaged and they won't receive the parts until 6/27, meaning I won't receive my car until the week of July 1st. Which means it'll be over 13+ weeks since dropping of my car.

They have already started my payments on 5/1 and 6/1. What are my options?

Please help. Thanks

You can certainly work with BMW NA and see if they will cover a payment due to the damage and delay, but honestly i'm not sure you have much recourse in that regard. Some have had longer delays than 13 weeks due to unforseen circumstances, customs delays, ect.

Whatever you do, continue to make your payments! Basically you'll have to have made 2 payments before you take delivery. My ED has gone flawless (so far) and i've already had to make 1 payment and I dont expect my car for another 7-10 days.

I do feel your pain, however! I think this is just one of those things you need to take a deep breath, have a beer and wait out.

[funk74]

I'm guessing this is only a problem with people that lease?

So this effectively increases your monthly payment by a factor of 2months payments/ lease term.

So that should be added to your cost for doing ED.

People should factor those costs in when doing their calculations.

Devang

[ibrennan]

I had a very similar issue with my M5 a few years ago, see thread: http://f10.m5post.com/forums/showthread.php?t=775866

I was using third party financing, and BMW wrote me a check for one of my payments for the trouble.

[pikkagtr]

Originally Posted by funk74

I'm guessing this is only a problem with people that lease?

So this effectively increases your monthly payment by a factor of 2months payments/ lease term.

So that should be added to your cost for doing ED.

People should factor those costs in when doing their calculations.

Devang

Well unless you paid in cash monthly payments for a purchased car is the same as a lease
You are still paying your monthly payments on a purchase and still no car to drive around due to the delay.
Difference is if you crash and total tour car the 1st yr, better hope the insurance covers up t the loan buy out or you'll be paying negative equity on a car you no longer drive, while the person who leased walks away Scott free AND gets all the MSDs back

[igom3]

Originally Posted by e46 to 335is

Hey guys,

This is my second Euro Delivery and didn't have any issues with my first one.

I dropped off my car car on 3/26 at the port.r. I just received a call stating that my head unit is damaged and they won't receive the parts until 6/27, meaning I won't receive my car until the week of July 1st. Which means it'll be over 13+ weeks since dropping of my car.

They have already started my payments on 5/1 and 6/1. What are my options?

Please help. Thanks

BMW should pay your second payment anyway. So just call them up and explain what happened to you and see if they'll pay another payment do to a car damage delay.

[Technic]

Request BMWNA to pay an extra month on your behalf. Most probably they will do it, after all if this would have happened at your dealer they would give you a loaner for the duration of the repairs.

Originally Posted by e46 to 335is

Hey guys,

This is my second Euro Delivery and didn't have any issues with my first one.

I dropped off my car car on 3/26 at the port.r. I just received a call stating that my head unit is damaged and they won't receive the parts until 6/27, meaning I won't receive my car until the week of July 1st. Which means it'll be over 13+ weeks since dropping of my car.

They have already started my payments on 5/1 and 6/1. What are my options?

Please help. Thanks

[Miamiboyca]

Originally Posted by e46 to 335is

Hey guys,

This is my second Euro Delivery and didn't have any issues with my first one.

I dropped off my car car on 3/26 at the port.r. I just received a call stating that my head unit is damaged and they won't receive the parts until 6/27, meaning I won't receive my car until the week of July 1st. Which means it'll be over 13+ weeks since dropping of my car.

They have already started my payments on 5/1 and 6/1. What are my options?

Please help. Thanks

Talk to BMWNA and ask for a resolutions consultant (basically it like asking for the supervisor) and they really work with you , or try to anyway. Most likely they will give apply a financial services credit to your account to make up for 1 or 2 payments.

Push for 2 payments and ask them to provide you a loaner car. You wont get the loaner but they will feel like giving you two payments is a good compromise.

Good luck