2018 M3 CP - Delivery Day Damage?

[jcbertin]

I hear ya IK6SPEED... Lesson learned. Between picking up on a overcast gloomy day and the excitement, it's hard to inspect. I have hand washed it twice, but honestly it was hard to notice until I looked for it. The xPel installer even said he first noticed when it was on the lift and the material wouldn't stay flat. The sales guy has at the dealership is a standup guy which is why I bought again from him, we will see what the manager offers...

[whitedc5]

Wow this really sucks, hope it works out for you

[BPMSport]

I can't imagine that the dealer wouldn't take care of this given the car was clearly delivered with pre-existing damage. These cars are damaged from time to time in transit, at the port, and at the dealer. Many of them are repaired prior to sale and have a disclosure. This looks small enough to go sight unseen but doesn't release the dealers obligation to make it right..

[IK6SPEED]

Originally Posted by Mike Benvo

I can't imagine that the dealer wouldn't take care of this given the car was clearly delivered with pre-existing damage. These cars are damaged from time to time in transit, at the port, and at the dealer. Many of them are repaired prior to sale and have a disclosure. This looks small enough to go sight unseen but doesn't release the dealers obligation to make it right..

I would certainly expect Dealer to repair with the photo evidence on the thread.

However, as I stated, I do not believe that any Dealer will replace bumper as most have posted in thread, especially at this point.

I back that from my own experience and also well respected Dealer on forum GOLFFRR has not acknowledged in post 43 that they would replace Bumper if this was their customer, despite signing in and posting numerous times over the last 2 days.

I seriously doubt any Dealer will do that in any case for a issue this small, especially after papers are signed and car is off lot.

Now if the bumper was smashed and cracked, that’s a whole other issue...but that would have been seen before signing papers.

[AIRHEIR]

Im sure you still haven't done the survey. That is your leverage and the pics are your evidence.

If they still wont fix or remedy to your liking reach out to BMWNA. They will get on the dealers case and get it sorted out for you.

Hate to use the survey against them but you have no choice.

[Bonziii82]

Originally Posted by doug_999

I would have kept it - that is cool!

It isn't fixed yet, part should arrive next week. I plan on keeping it.

[GOLFFRR]

Originally Posted by IK6SPEED

I back that from my own experience and also well respected Dealer on forum GOLFFRR has not acknowledged in post 43 that they would replace Bumper if this was their customer, despite signing in and posting numerous times over the last 2 days.

not sure what you want me to say. Its not our store, not our customer, I can't comment on what another dealer should do?

wasn't ignoring you, I saw your post, just dont feel I can add anything to the post. End of the day its between customer and that dealer

[IK6SPEED]

Originally Posted by GOLFFRR

not sure what you want me to say. Its not our store, not our customer, I can't comment on what another dealer should do?

wasn't ignoring you, I saw your post, just dont feel I can add anything to the post. End of the day its between customer and that dealer

I understand you.

Know it’s not your customer, As I asked “what your Dealership would do in same situation”?

You feel that replacing bumper is unreasonable as many stated and so you do not want to answer.

I get it. And I would not fault you for not replacing bumper.

My purpose was to show that even the best Dealers would not replace the Bumper after the fact in this instance.

[///M4ster Yoda]

I'm must be going blind. I don't see any "damage" in the pics.

[doug_999]

Originally Posted by AIRHEIR

Im sure you still haven't done the survey. That is your leverage and the pics are your evidence.

If they still wont fix or remedy to your liking reach out to BMWNA. They will get on the dealers case and get it sorted out for you.

Hate to use the survey against them but you have no choice.

Turns out the surveys don't mean much these days! Believe it or not, it is all about loyalty. If you buy from dealer #1 and then go get your next car from dealer#2, dealer #1 gets hit. I was even told that if you service your car at dealer #3 all the time and then take it to dealer #4 for service, dealer#3 gets hit (that part sounded strange) - either way, loyalty is king now, the survey is dead (so I was told).

Originally Posted by IK6SPEED

I would certainly expect Dealer to repair with the photo evidence on the thread.

However, as I stated, I do not believe that any Dealer will replace bumper as most have posted in thread, especially at this point.

I back that from my own experience and also well respected Dealer on forum GOLFFRR has not acknowledged in post 43 that they would replace Bumper if this was their customer, despite signing in and posting numerous times over the last 2 days.

I seriously doubt any Dealer will do that in any case for a issue this small, especially after papers are signed and car is off lot.

Now if the bumper was smashed and cracked, that’s a whole other issue...but that would have been seen before signing papers.

First off, how the dealer fixes the bumper is really nobody's business - as long as it is fixed to factory specs, then what does it matter?*

Also, don't think bringing GOLFFRR into this is appropriate - as he points out, it is not his store and heck, even if it was his store, he might not have the power to do anything about it. EDIT: and I bet he is thinking "we would fix the bumper and it would look perfect"

*Here are the dirty fact about bumpers.. 1) matching paint is difficult - the flakes stand up differently on a plastic bumper than metal - factories do this by charging the bumper so the flakes behave. Some high end body shops can do this now and good body shops can still match a bumper except 2) bumpers painted are never seem to have as much flex and seem to damage easier than factory ones. However, back to my original point, a bumper repaired correctly looks the exact same as a brand new factory bumper painted by a good shop.

[NickyC]

I looked at his pictures before I even read the post as I thought it was simply a delivery type thread (nice car btw!), and immediately saw that dent. Anybody who's saying that's not obvious should hit the eye doctor!!

Best of luck sir, they should absolutely fix that free of charge.

[IK6SPEED]

Originally Posted by doug_999

First off, how the dealer fixes the bumper is really nobody's business - as long as it is fixed to factory specs, then what does it matter?

Then you should address that to all the posters of Page 1 and 2 of this thread insisting on a new bumper, even a new painted bumper shipped in from Germany, instead of me.

Originally Posted by doug_999

Also, don't think bringing GOLFFRR into this is appropriate - as he points out, it is not his store and heck, even if it was his store, he might not have the power to do anything about it. EDIT: and I bet he is thinking "we would fix the bumper and it would look perfect"

I obviously disagree.

If everyone’s favorite customer friendly Dealer will not replace a bumper (or have BMW airfreight a painted bumper from Germany), than perhaps all those aforementioned posters would see how ridiculous their posts were.

[doug_999]

Originally Posted by IK6SPEED

Then you should address that to all the posters of Page 1 and 2 of this thread insisting on a new bumper, even a new painted bumper shipped in from Germany, instead of me.

Fortunately, the way the board works, my comments can be seen by everyone! Win Win!

Originally Posted by IK6SPEED

I obviously disagree.

If everyone’s favorite customer friendly Dealer will not replace a bumper (or have BMW airfreight a painted bumper from Germany), than perhaps all those aforementioned posters would see how ridiculous their posts were.

There is no such thing as an air freighted painted bumper from Germany.... and it is not his business to get into what his competition should/could do. Heck for all we know, if he is as great as you say (and I have no reason to doubt it), he would have fixed it before his customer even saw it!

[IK6SPEED]

Originally Posted by doug_999

Fortunately, the way the board works, my comments can be seen by everyone! Win Win!

There is no such thing as an air freighted painted bumper from Germany.... and it is not his business to get into what his competition should/could do. Heck for all we know, if he is as great as you say (and I have no reason to doubt it), he would have fixed it before his customer even saw it!

Again, address that to the posters on the first 2 pages of the thread who stated the OP should get Dealer to get a Factory painted bumper from Germany. Not me who stated that was out of the question.

And if people are unwilling to post what they would do in similar situation, bimmerpost would close up for lack of posts.

[doug_999]

Originally Posted by IK6SPEED

Again, address that to the posters on the first 2 pages of the thread who stated the OP should get Dealer to get a Factory painted bumper from Germany. Not me who stated that was out of the question.

And if people are unwilling to post what they would do in similar situation, bimmerpost would close up for lack of posts.

Once again, I think I did address it.

And, let's be clear here - YOU were asking a SPECIFIC member to say what HE would do as a "Dealer" and you basically called him out for not participating (and pointed out that he had posted multiple times in other threads so he obviously had seen it- stalking a little there?). Anyway, that's where I (and probably he) feel you crossed the line (and thus my post).

Edit: maybe you missed my post on page#2? Hint it is the 2nd of my 3rd posts.

[afadeev]

Originally Posted by IK6SPEED

Again, address that to the posters on the first 2 pages of the thread who stated the OP should get Dealer to get a Factory painted bumper from Germany. Not me who stated that was out of the question.

Personally, I would not make a fuss out of this at all. Or even if I did, I would settle for some floor mats or other fluff for compensation.

OTOH, I am sure there are folks here who will not be satisfied unless a brand new factory painted bumper is delivered and personally installed by BMW CEO with two German virgins in tow.

The majority falls somewhere in the middle.
So far, the reactions have been far better than the OP's story...

Originally Posted by IK6SPEED

And if people are unwilling to post what they would do in similar situation, bimmerpost would close up for lack of posts.

Alas, it's different if you are talking about your profession and your place of work (past, present, or future)!

a

[boss2k]

Originally Posted by afadeev

Personally, I would not make a fuss out of this at all. Or even if I did, I would settle for some floor mats or other fluff for compensation.

a

Floor mats? To compensate for a bumper dent? That's ridiculous. I would expect dealer to fix that, may be do a PDR. Would not expect a new bumper for this minor dent

[Damage Inc]

Originally Posted by KevinM

With that delivery picture, I can't imagine the dealer denying it. Another board member had a similar depression on his car (http://f80.bimmerpost.com/forums/sho....php?t=1307392) but I'm not sure how long after delivery he found it.

GL!

Agreed. Get in there and see what they will do for you. While its your responsibility to inspect a car before you leave, its reasonable to not do a detailed inspection on a brand new car. Isnt that the point of buying a brand new car???

[boss2k]

Originally Posted by Damage Inc

Agreed. Get in there and see what they will do for you. While its your responsibility to inspect a car before you leave, its reasonable to not do a detailed inspection on a brand new car. Isnt that the point of buying a brand new car???

Correct,its the dealers responsibility too to inspect the car before delivery as its a brand new car!!

[al3xander]

Originally Posted by boss2k

Correct,its the dealers responsibility too to inspect the car before delivery as its a brand new car!!

Damage could have easily occurred AFTER the dealership had the car delivered to them by one of their porters or after the PDI was done.

you have cold hard evidence that the damage was there prior to you taking delivery. If the dealership values you as a customer and for your potential future business they'll make it right and take care of it but that's entirely up to that dealerships management

[IK6SPEED]

Originally Posted by doug_999

And, let's be clear here - YOU were asking a SPECIFIC member to say what HE would do as a "Dealer" and you basically called him out for not participating (and pointed out that he had posted multiple times in other threads so he obviously had seen it- stalking a little there?). Anyway, that's where I (and probably he) feel you crossed the line (and thus my post).

If the forum’s favorite Dealer would not go on record as to how their Dealership would handle an issue like this (and let’s remember this Dealer has sold and shipped cars all over USA to forum members) , then that would certainly give me pause. If my car showed up shipped from California and I didn’t notice it as it rolled of the truck....and I don’t know how they would handle?

And in that case, no showroom picture would have existed.

Now anyone buying has no idea what would be done if this happened to them.

I personally think it’s a very fair question.

BTW, I suspect all 3 of us are in agreement as to what would be done. But someone doesn’t want to say it in public and upset a few who think a new bumper is warranted.

I’ve said my piece.

[itrocks4u]

Originally Posted by IK6SPEED

If the forum’s favorite Dealer would not go on record as to how their Dealership would handle an issue like this (and let’s remember this Dealer has sold and shipped cars all over USA to forum members) , then that would certainly give me pause. If my car showed up shipped from California and I didn’t notice it as it rolled of the truck....and I don’t know how they would handle?

And in that case, no showroom picture would have existed.

Now anyone buying has no idea what would be done if this happened to them.

I personally think it’s a very fair question.

BTW, I suspect all 3 of us are in agreement as to what would be done. But someone doesn’t want to say it in public and upset a few who think a new bumper is warranted.

I’ve said my piece.

lol seriously man...

You want the "forum's favourite dealer" to give you a 'what if' answer to someone else's problem. Should the OP ship his bumper to him?

If he says yes does that mean you are ready to sign your next car with him right now? I didn't think so either.

GOLFRRR's (I probably spelt it wrong) was spot on when he first chose to not respond.