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Originally Posted by DMW2315
Quick update. ProTuningFreaks had one of their engineers from Denmark remote login to our laptop to try and finally get this resolved. No luck. Tune failed and bricked the DME again but fortunately he was able to reset the DME where I could start the car and drive home.
Conclusion from the engineer: From poking around at all the data in my car and all the tickets that were open on their end, my car came with the LATEST DME software from the factory that ProTuningFreaks has yet to crack. Therefor, my car is non-tunable until they get their top engineer/programmer back from vacation to get this resolved.
So the bad news is that I still have no tune. The good news is that the engineer said they are confident that the top engineer/programmer will solve this within a few weeks as they NEED to in order to obviously keep selling the BM3 tune to the public.
Again - Serge, Viktor and Halim at ProTuningFreaks have been great with the communication and very apologetic and I appreciate that. I have faith they'll get this sorted for me...
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What year is your car? Great to see the customer service on the BM3 side! You'll get it sorted I'm sure!