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I’ve stopped going to that dealer due to incompetence with their service advisories. Just is annoying if you’re in Suffolk county as they’re accessible though you could try the Bayshore location next time (off the LIE). They’re both (together in a sense as when you call their number you can be routed to either) I just had one experience that rubbed me wrong from the Huntington location and I swore them off to not go back there as they struggled to follow basic instructions for an issue I had with a previous vehicle.
It’s challenging to press further without before and after pictures of it going in and coming out though of they do have the complimentary wash noted on the receipt you may have some leverage.
Sorry to hear their incompetence years later still exists.
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