[BMWDavid]

Sorry you had a bad experience. I did the best I could but given the customer contacted the dealership to negotiate on the vehicle they were trying to get me acquire without letting me know beforehand, really complicated trying to help them. I explained this to them as well. This was after I helped locate many vehicles beforehand only to find out I had to cancel a request to another center because they changed thier mind last minute about the color. Changing colors or options is totally fine, but not being very flexible with color and options for a 2016 which has long since finished production with the added pressure of their impending lease turn-in made it extremely difficult to make them happy. I have accommodated many customers in the same scenario. Planning a little further ahead before lease termination helps tremendously. Sorry again, but I'm happy for them.