Quote:
Originally Posted by GOLFFRR
hmmm not sure what happen. I don't recall any PM's from you? If I would have received any PMs from you or anyone regarding the boys and their non responsiveness I would have immediately called the store and them and followed up. If you did send something to me a while ago I know I would have followed up for you like I do for anyone else who request it.
Ill shoot this over to David and Kwinn and find out the situation. Bummer it didn't work out for you.
I can't stress to EVERYONE if you have any issues getting a hold of anyone at our store PLEASE PLEASE PLEASE PM me and ill follow up for you ASAP. Im on here everyday till 6pm and always respond very promptly.
|
The reason I included your name is because most people including myself find out about David through you so you should know what is going on. Seems like you do as I noticed in your signature now that going through you one might reach David.
Quote:
Originally Posted by BMWDavid
Sorry you had a bad experience. I did the best I could but given the customer contacted the dealership to negotiate on the vehicle they were trying to get me acquire without letting me know beforehand, really complicated trying to help them. I explained this to them as well. This was after I helped locate many vehicles beforehand only to find out I had to cancel a request to another center because they changed thier mind last minute about the color. Changing colors or options is totally fine, but not being very flexible with color and options for a 2016 which has long since finished production with the added pressure of their impending lease turn-in made it extremely difficult to make them happy. I have accommodated many customers in the same scenario. Planning a little further ahead before lease termination helps tremendously. Sorry again, but I'm happy for them.
|
The issue at hand isn't how the deal was going but the lack of communication. My family was calling me and asking what is going on with you because yes their lease return was due. If they had a solid line of communication they were willing to extend their lease which they ended up having to do anyway.
Regardless this was all a few weeks ago and I still wanted to go through you for my 2017 M4. I sent you an email on September 20th to initiate a sale on a build to which I have never received a response and my family told me to try asking for Kwinn and I left him a voice mail on Monday 9/26 to which I have received no response to date.
I'm glad you are overwhelmed with orders and hopefully in the future others don't have to go through a similar experience.