[TeekXX]

Hi, new to the forum. I took my BMW 330e 2017 F30 into BMW as the amplifier had blown, as there was no sound from the stereo. They fixed it as I have the extended BMW warranty. However, they reset everything, and CarPlay was removed, they informed it was retrofitted, so I have to get it done privately, and they will refund the money..... a little bizarre if you ask me.

So I've been searching the internet and decided to purchase the code from Bimmer-remote. I purchased the ENET cable, and I have a few Windows laptops for me to do the work. However, after trying different versions of the Feature Installer software, 3 different laptops, 4 different internet connections, and resetting the stereo by pressing the power button for 30 seconds...... nothing works.

The software connects to the car, I enter the code that was provided, it connects the cloud server, but then get the message "Failed to read from the head unit".... see attached

I have ID5 system and the version is NBTevo_Y

Support has really been great, they told me to try another ENET cable.

Can this be done using a USB stick or an alternative method?

Can anyone help me, please?

Teek