I actually find the Mercedes COMAND system more intuitive to use than i-Drive, I guess it depends on what you're used to. I have to deal with so many options/sub-menus in iDrive it's sort of crazy. I've also never had a bad experience at the dealer; and I've always been pampered while there. I guess your mileage may very - I've heard just as many horror stories about BMW dealerships, so it really boils down to where you go.
I love my Mercedes cars as much as I love my new BMW, but it attacks very different things for me in what I look for in a car.
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