Thread: Problem Solved
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      06-08-2015, 02:28 PM   #39
Bluex
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Drives: My wife and kids insane.
Join Date: May 2011
Location: West Chester, PA

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2015 BMW F80 M3  [10.00]
Quote:
Originally Posted by RowanBuds View Post
Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.

To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
I agree completely RowanBuds. Actually I just looked at my email and I actually received the survey on May 2nd. That's 11 days *before* my delivery. I simply refused to fill it out until the last possible moment, which unfortunately was still prior to taking re-delivery. I was very pleased with my CA and dealership up until that point, but made sure I let him know that I was filling it out positively based on past performance, but expected it to be continued to the very end.

That survey process needs to change for ED orders.
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