I self installed the wheel about 2 months ago. I have not run into this issue. You can always check the work of the installer, especially the tap connections, to make sure they are tight. You can check out the
DIY for how it is installed.
Are either of you running anything that taps into CAN bus or the OBDII port, such as a JB4 or aftermarket display gauges? There is potential for conflict there.