Quote:
Originally Posted by Bluex
You will get an email with a link to it soon enough. Surprised you haven't already, tbh. I got mine within a week of my ED.
Incidentally, i'd wait to see if they can resolve this for you first. Filling out a negative survey is the equivalent of exercising the Nuclear Option to them.
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Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.
To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.