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      12-15-2023, 06:26 PM   #62
M4GUY2015
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Drives: BMW 335i, BMW M4
Join Date: Sep 2015
Location: Jacksonville

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Garbage and customer service sucks to

Hello everyone i usally dont post on here but i have to share my horrible experiemce with the company Vargas and their GCMAXX turbos.

So to start off i order these in January which if you read on their website you could preorder cause they are releasing them Quarter 2/3 of 2023 so after waiting for 5 months i finnally got them in August and install them the last week of August.

Now i follow their install instructions to the letter and i even went as far as breaking in the turbos with an extra 500 miles on top of the 500 mile break end cause i dont want them coming back and saying they were install correctly!

so now fast forward a month with a 93 tune at 29 /30 psi on a built motor and all the extra boltons , with no racing what so ever the car ran fine except when i stopped at a friends shop to chat the car set idle for 10 minutes so when i decided to leave i hear this loud whistling sound and no power so luckyily i was 5 minutes from home called my mechanic he came over after hours and we inspected and found the fins blades were spinning fine no seizure full movement. then we decided to take the back turbo out in which we did and inspected and no damage what so ever everything was in tact and moving as it should ..

so i contacted the vendor i go tthe turbos through ENJUKU RACING in which this company is by far top notch to deal with customer service is on point. now i had to reach out to Vargas for a RMA and fill out their repair form . did that in all in good faith i shipped the turbo 2 day air on oct 4th 2023 an dit was delivered on oct 6th 2023 so after waiting a week cause they was not letting me know they got it.. i reaached out and guess what they didnt even checked to see if they got it as i sent them the tracking when i got the tracking number that day... so they telling me tey dont see it send them the rma order form and the tracking i told them i already did but i sent it again. Now they teold me oh its gonna take 2 weeks for them to look at it and see what happen... so mind you on the 3rd week i tried emailing no response , calling is out they never pick up the phone finnally i text the number someone responded .. and wa slike email us . im like i effing did yall dont respond .. so again fast forward i had enjuku racing reach out and they explain that i had alot of car events coming up and wanted to know what was their eta. So here is where it gets awesome..

They email me and Enjuku back and said they will expedite this as the owner Tony is a big car person and he understands ..i call bul shit cause here i am damn near January and still no turbo because they failed to check to see if they had a CHRA kit in which im still baffled as to why you have to rebuild a brand new turbo that just came out in which they keep correcting me and saying that my turbos were not brand new. so guess what they are liars their product is shit and i already yanked them out and will be shiping the one turbo back to the vendor in which they agreed that Vargas customer service and what i went through shouldnt have happen and they are making it right.. so my tuner convinced me to go with a different set up and im just waiting for the turbos to come in... So if you got negative things to say about my post feel free i just wanted to express my experience .And i know if Vargas read this i know they have their version but emails dont lie and the vendor will back my story 100 percent! So again thank you to Enjuku Racing Chris for being the rockstar in all of this .
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