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@Srac wow, I feel really bad for you...
And I thought I had horrible dealearship experiences.
Regarding the unit, as others have pointed out, the headlight is a sealed unit, so normally there shouldn't be possible to recondition it.
However, I'd raise this to BMW NA and push for a new headlight since any new headlight shouldn't have those marks.
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2023 BMW M4 CP xDr | 510HP / 650Nm | Isle of Man Green | Photo album
Sold 2018 BMW M4 DCT / ZCP| 450HP / 550Nm | Sakhir Orange | Photo album | Tribute
Sold 2014 BMW 435xd | 360HP / 710Nm | Estoril Blue | Photo album
2010 BMW Z4 sDrive35i DKG | 306 HP / 400Nm | Space Gray | Photo album |