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I was sent a random BMW customer satisfaction survey - must be an automated thing after calling X amount of times (Probably up to 15 for this process) - to which I was very transparent with the whole process and how I felt I didn't get what I paid for.
Surprisingly, received a call this morning in response to this survey - to which they were robotically apologetic, they could not offer any sort of refund, discount or compensation for all of the mishaps. They are more interested in the money than the reputation.
They even went as far to say "If you reverse the charges on your credit card, the fees will simply be tacked onto your monthly billing cycle". Ballsy.
Caveat Emptor...
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