Hey guys,
Just wanted to mention here something odd that happened last week at the dealership when I had my car in. At the moment, I won't be giving out the name of the dealership unless it comes to the point where this can't be handled. My warranty expires next month December, so I am hoping to have this resolved by then. I'm unsure to pursue this matter legally, as since my warranty expires, I may be forced to pay the below repairs out of pocket.
Love some opinion and thoughts as to how this should be handled. I'll do my best to break down the sequence of events.
Saturday, I was having my exhaust swapped to stock from the car also while having the car looked over as my warranty expires end of December. On inspection, my friend noticed some leaks coming from the turbo area (see pic below). Immediately, I called my service advisor and made an appointment to have the leaks inspected and repaired, and I bring the car in first thing Monday.
Monday I drop off the car, I grab my loaner, get home and think nothing of it. I let my SA know about the leaks, he wrote up the order, and I was off on my way. At the time, I didn't think much of it, and I didn't bother to show them the picture as proof since I seemed to have had good experiences the last time I visited this dealer (i'll explain why this detail is important ).
Tuesday morning, I receive a text from my SA that there were no leaks found on the car. I respond with the picture above, which at this point I wish I had showed him before as there would've been no question as to where there may have been a leak or not. He responds saying that he will check with the foreman/techs, I'm thinking at this point, no one is aware that I had proof of the leak or that I personally saw it for myself.
Fast forward to thursday, I get a call back mentioning still, there were no found leaks under the car or even by the turbos. And here is the pic I receive back of my turbos that apparently have been cleaned or wiped, of which he then asks me if I had cleaned the oil leak location before I brought the car in??
Which makes no sense, since if we had cleaned it, I would've had a hard time showing proof of the leak for repair. At this point, I pretty much get pretty frustrated and tell my SA that there's no posssible way I could've cleaned it or anyone else could have touched it in the duration the car was at the dealership, unless someone at the dealership did it. We go back and forth and he sticks to his story that none of the techs cleaned it nor did the shop foreman, and that there would be no reason for them to clean the oil leak/or even wanted it cleaned since they are losing money on a warranty claim/repair of which the dealership is reimbursed directly from BMW.
He gives me his "story" that at this point, under his "knowledge" there were no leaks and no one has cleaned it. He advises I pick up the car, put on a few hundred miles and have the car rechecked, with the service advisor and shop foreman present in person under the car that way there's no chance of he said/she said mishap.
I've since driven the car almost 800 miles, hoping the leak will show and awaiting my appointment for next week. In the mean time, i was trying to still figure out who could've possibly wanted to clean it, and why?! and further steps I can do to protect myself in the event there is some type of fraud/weird occurrence going on at that dealership. I'm concerned now that in keeping the car past warranty, the leaks will cost me in the future, something that should have been covered.
If anyone has any recommended courses of action to take, please advise!!!