Quote:
Originally Posted by 1000hp
Glad you found someone who knows what they're doing and knows how to take care of paying customers.
There are tuners who care about the end user, and there are tuners who take your money and disappear or throw half-assed solutions at you. I've had my share of experiences with the latter, including certain companies who are highly-regarded in the BMW community. The 'cowboy' mentality immediately rang a bell (not this company - I have no experience with Wedge).
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Customer service goes a long way, it would've prevented me from even saying anything. This is worse than poor customer service, it's disrespectful. I really would've been standing by to keep going if there was basic communication and follow-through but putting all components together-this is trash.
Even my Wife who knows nothing about this stuff said one day as we were about to take off and I said hang on let me flash this thing, 'why are you always putting new software on your car? Do they not know what they're doing?'