Got a blow out on my 2 month old tire last night at about 10 last night on my way to work. Sidewall blown out with a hole about 4 inches long. Call roadside service they get a tow on the way with approx time of 1 hour and 20 minutes. About 20 mins later the tow company cancels and another one is given with an estimated time of 15-20 minutes later than the original tow. No big deal as I am already going to be late for work, whats another hour. After waiting approx another hour for the tow nothing has shown up. I call BMW for an update and they stated that they do not have an updated ETA but if the vehicle is in a safe location I could do an unattended tow as the ETA time for the tow was in approx 5 minutes. I agreed as I needed to get to work so I ordered an UBER which got there very fast (4 mins) and hid the key in the gas tank and went to work. While at work I received a phone call from BMW at 1245 AM stating the tow was completed and the vehicle was at the dealer at this time, perfect.
I picked up a little overtime in the morning and was working until 11 AM. At 930 am I called the BMW dealer where the car was towed to get an approximate time from to have a new tire put on as I needed to figure out a ride home from work. The service rep called me right back and stated "We can't seem to find your car". So I stated to him I got a phone call from BMW roadside that the car was dropped off there at 1245 AM. The service rep reiterated that he looked over the entire lot and could not find the car nor the key. I then asked him if they have any contact with BMW roadside to which he said that they do not and "I would have to call the tow company to figure out what happened to the vehicle".
I call the tow company and after getting bounced around a few people I get a dispatcher who tells me "we couldn't find your car last night". Thats it. No follow up with BMW, no follow up with me nothing. Just "We couldn't find your car". At this point I'm not only getting worried that something happened to my car, but I'm getting quite upset that no communication has been made with me and that I have had to follow up with everything myself 10 hours after I was told by BMW the tow was complete and the car was at the dealer.
After going back and forth with BMW roadside and the tow company I left work early and met the tow truck at the business where I left my car (unlocked with the key in it). The kid towing the car tells me "I just got this call it was originally dispatched at between 7-8 am but it just turned into a priority".
So who should I be more upset with, BMW roadside for telling me the tow was complete and allowing my car to be left unattended with the keys in it unlocked for over 10 hours? Or the tow company for just giving up after they "couldn't find the car" and not following up with BMW or me.
/endrant