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The part about it needing to settle a bit is true but nothing extreme like your case.
Many things could be wrong here but all lead to a bad install/something broken.
I know I said find someone better but maybe go back to the shop and demand to talk to a manager or owner and press for them to fix the issue.
Otherwise you'll end up paying twice and maybe more in case the first shop broke something during the initial install.
If you need some reputable shops there is at least two in NJ (Bimmerclinic and AUTOcouture) that work on BMW's and can help you out but that should be your last option. Can't recommend anyone in NYC
Maybe someone else can
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