Would like to document my most recent purchase experience with IND Distribution which was less than awesome and not as great as my last (2) purchases. I hope those who plan on purchasing the following items have at least a better experience than I did.
This past Black Friday, I purchased a set of the “
BMW M Performance F8X M3 / M4 Lower Splitter Replacement” SKU: 51192350711 painted Black Sapphire Metallic and added on the carbon fiber side splitters through this link
https://ind-distribution.com/collect...er-replacement. I dropped decent amount money.
Checking out, processing, and initial delivery time was excellent.
Come delivery day, 08DEC2020, I received the BSM painted
BMW M Performance F8X M3 / M4 Lower Splitter Replacement and
carbon front splitters. Noticed that the
Front Upper Adapter was missing, Part C in the BMW M Performance Lip Installation pdf, an important part at that. Next day I emailed IND as well as called directly and whom I talked to Cat btw. She handled the situation quite well; quickly & efficient. She reached out to the IND team to find the Front Upper Adapter which they did find
supposedly and shipped out promptly. We’ll see if I actually receive Front Upper Adapter come delivery day, Monday 14DEC2020.
After that incident I got the feeling to double check all the items, just my luck, more items are missing. A few of the hardware bags(bag 1, bag 3, bag 7) and the (2) black adhesive tape. Getting bummed..spent all that money and not receiving my 100% complete order. Strike 2. I’ve already sent an email and will follow up with a phone call next day.
Out of frustration, I must say all of this could of been avoided in the first place if attention to detail was applied especially with an intricate order.
Will update progress accordingly. Stand by.