Quote:
Originally Posted by F83
JD Power is mostly bullshit. They do these surveys and then their real business is a consulting practice to help companies do better on the surveys. But the practice is far more on "gaming the survey" than actual improvements. Source: been through it on the manufacturers side at a former employer. No actual credibility among manufacturers - if you pay them consulting money you tend to do well on the survey. Imagine that. In other words, JD Powers is a shake-down.
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Yup I agree ,, they will probably make tons more money by selling survey to competing company or so,
Kept the dollor and the survey went straight to garbage
