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Should be able to put all your frustration in writing with an accurate survey.
You can always escalate it to the GM of the dealership and bmwna if need be.
Sorry to hear about your negative experiences.
IMHO , find a smaller dealership with less traffic, you may not find the best prices around but you almost always get more attentive SA who spend more time , as they'll have more of it, to ensure you get a great experience.
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