GetBMWParts screwed up my oil change kit order

tripberger · 11-13-2020, 07:20 AM

I ordered an oil change kit for my 2016 F80 from GetBMWParts.com a month or so ago for my upcoming oil change. When I opened the box yesterday I noticed 2 different weights of oil(5W-30 and 0W-30) packed with the oil filter and 2 crush washers. I immediately called the customer service number on the invoice and the voice message says to email for help. I sent an email as requested but here we are a day later with no response. See the pic below for what came with the kit. I'm getting very irritated at the last of response from the company. Does anyone know how to get ahold of these people?

f80er · 11-13-2020, 07:45 AM

Ok?

ohohoh123456 · 11-13-2020, 07:51 AM

just email them, they are usually pretty good, i wouldn't be concerning at all, they are legit bmw dealer.

qwyjibo · 11-13-2020, 08:24 AM

Yea I agree, just contact them. I've used gethelp@getbmwparts.com and they respond usually within the hour.

ilia · 11-13-2020, 08:25 AM

I've always had positive experiences with them. Just be patient and send another email, just to make sure... I'm sure they'll correct the issue without any trouble.

///M/// · 11-13-2020, 08:54 AM

Quote:

Originally Posted by tripberger

I ordered an oil change kit for my 2016 F80 from GetBMWParts.com a month or so ago for my upcoming oil change. When I opened the box yesterday I noticed 2 different weights of oil(5W-30 and 0W-30) packed with the oil filter and 2 crush washers. I immediately called the customer service number on the invoice and the voice message says to email for help. I sent an email as requested but here we are a day later with no response. See the pic below for what came with the kit. I'm getting very irritated at the last of response from the company. Does anyone know how to get ahold of these people?

Dude wtf is wrong with you?

Seriously wtf is wrong with you? I have been buying from getbmw parts/getporsche parts for the last 10 years and for anyone who knows them, they correspond via email only and their service is a solid 10/10 on pricing and service after. If they make a mistake they will always correct it and even ship for free but give them some !@#$%^&*time. You obviously ordered from them because they have the cheapest pricing. Nothing wrong with that. But if you belong to the " I want it now or holy hell will break lose" club then go order from your local dealer.

Seriously man, it' been less than a day. They are likely not even in office yet.

aliiin · 11-13-2020, 09:00 AM

I would just mix the weights together and use it.

Okay seriously though don’t do that I was joking... they haven’t responded in a day. Don’t be that guy.

FC4 · 11-13-2020, 09:04 AM

Relax, Karen.

FriedPiston · 11-13-2020, 09:14 AM

Unless you live in a place where the outside temperature goes below -25 * F, you will not notice a difference from mixing both 0w30 and 5w30 oils.

TRYM3 · 11-13-2020, 09:40 AM

I have never ever had an issue with them. I have shopped with them for years without a single issue. And they are all super friendly with even better customer service.

Email ewinstead@mileone.com but I believe he is off Fridays so try and
email jreighard@mileone.com. Although this seems pretty petty not hearing from them in a single day one of these 2 guys will make it right immediately I can promise you that.

TRYM3 · 11-13-2020, 09:41 AM

Quote:

Originally Posted by FC4

Relax, Karen.

TRYM3 · 11-13-2020, 09:44 AM

Quote:

Originally Posted by ///M///

Dude wtf is wrong with you?

Seriously wtf is wrong with you? I have been buying from getbmw parts/getporsche parts for the last 10 years and for anyone who knows them, they correspond via email only and their service is a solid 10/10 on pricing and service after. If they make a mistake they will always correct it and even ship for free but give them some !@#$%^&*time. You obviously ordered from them because they have the cheapest pricing. Nothing wrong with that. But if you belong to the " I want it now or holy hell will break lose" club then go order from your local dealer.

Seriously man, it' been less than a day. They are likely not even in office yet.

Couldn't have said it better myself. Evan and Jason top notch.

Adcampo · 11-13-2020, 09:50 AM

For what it's worth. My getbmwparts order is fulfilled by a local dealer. You can check on the shipping label. If local, you can probably have them swap it out for the correct oil.

Tyga11 · 11-13-2020, 10:10 AM

Wow - 1 day!!!!??? On a $84 order? You gunna be okay bro?

f80er · 11-13-2020, 12:53 PM

No he is not ok hence why he posted this thread.

9M71 · 11-13-2020, 07:39 PM

I had an issue with the MPHAS kit and they were very apologetic and overnighted a new part. Mistakes happen man...

TopJimmy · 11-13-2020, 07:47 PM

If the oil is all BMW Twin Power Turbo you can use it together no probs. BMW changed their spec and it's making its way through stock.

I buy Motul Specific, it's much cheaper than TPT and meets LL-01 FE spec.

FlyingLow78 · 11-13-2020, 10:56 PM

Don’t mix different weights of oil together. I order all of my oil change supplies through them as well and they’ve always been super responsive to email inquiries.

Ropes · 11-13-2020, 11:26 PM

Quote:

Originally Posted by ///M///

Dude wtf is wrong with you? Seriously wtf is wrong with you? I have been buying from getbmw parts/getporsche parts for the last 10 years and for anyone who knows them, they correspond via email only and their service is a solid 10/10 on pricing and service after. If they make a mistake they will always correct it and even ship for free but give them some !@#$%^&*time. You obviously ordered from them because they have the cheapest pricing. Nothing wrong with that. But if you belong to the " I want it now or holy hell will break lose" club then go order from your local dealer.

Seriously man, it' been less than a day. They are likely not even in office yet.

BMW owners are so nice

icegrill · 11-14-2020, 12:00 AM

Get some real problems! Jesus go to your dealer and get the other 2 quarts.

SD ///M4 · 11-14-2020, 05:50 PM

I just wanted to throw in my support for getbmwparts.com and Jason and Evan. I've also been ordering a ton of stuff, thousands of dollars worth, for everything from oil change kits to M Performance parts from them for 10 years now.

Sure, every now and then a mistake is made (Jason and Evan are probably not personally responsible) but they always respond promptly and the problem is rectified as quickly as possible.

Anyone else notice that the OP ordered this kit "a month or so ago" and just got around to opening it? He's probably pissed because he planned to do the oil change this weekend, but his failure to verify that everything was received correctly has thwarted his plans. If he had checked the order the mistake would have been rectified long ago.

G35POPPEDMYCHERRY · 11-14-2020, 07:08 PM

your car is totaled sorry

11-13-2020, 07:20 AM	#1
tripberger Private 25 Rep 67 Posts Drives: 2016 F80 Join Date: Jul 2007 Location: Cincinnati, OH iTrader: (2) Garage List 2016 BMW M3 [0.00]	GetBMWParts screwed up my oil change kit order I ordered an oil change kit for my 2016 F80 from GetBMWParts.com a month or so ago for my upcoming oil change. When I opened the box yesterday I noticed 2 different weights of oil(5W-30 and 0W-30) packed with the oil filter and 2 crush washers. I immediately called the customer service number on the invoice and the voice message says to email for help. I sent an email as requested but here we are a day later with no response. See the pic below for what came with the kit. I'm getting very irritated at the last of response from the company. Does anyone know how to get ahold of these people? Attached Images __________________ 2016 F80 Laguna Seca Blue/Carbon Structure, KW HAS Kit, Black Gills/Grills, AA Midpipe Sold - 2011 E92 Alpine White/Fox Red ZCP, RPI Axle Back Exhaust, Black Gills/Grills, Key Hole Delete, Painted Reflectors, V-style Front Lip Sold - 2004 E46 Titanium Silver/Black, Borla Exhaust, Black Gills/Grills, CSL Trunk, VMR CSL-R wheels Last edited by tripberger; 11-13-2020 at 08:02 AM..
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11-13-2020, 07:45 AM	#2
f80er Banned 2056 Rep 1,984 Posts Drives: An M3 Join Date: Jan 2016 Location: DMV iTrader: (1)	Ok?
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11-13-2020, 07:51 AM	#3
ohohoh123456 First Lieutenant 113 Rep 303 Posts Drives: 2020 M4 Join Date: Nov 2015 Location: IL iTrader: (1)	just email them, they are usually pretty good, i wouldn't be concerning at all, they are legit bmw dealer. __________________ 2020 M4 Heritage Edition///Velvet Blue
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11-13-2020, 08:24 AM	#4
qwyjibo Private First Class 26 Rep 153 Posts Drives: F80 M3 Join Date: Mar 2018 Location: NC iTrader: (0)	Yea I agree, just contact them. I've used gethelp@getbmwparts.com and they respond usually within the hour.
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11-13-2020, 08:25 AM	#5
ilia Major 381 Rep 1,174 Posts Drives: BMW Join Date: Dec 2008 Location: Libertyville, IL iTrader: (5) Garage List 2017 BMW M3 [0.00]	I've always had positive experiences with them. Just be patient and send another email, just to make sure... I'm sure they'll correct the issue without any trouble. __________________ BMWCCA member 429244
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11-13-2020, 09:00 AM	#7
aliiin I use my turn signal 707 Rep 278 Posts Drives: Toyota Tercel Join Date: Dec 2018 Location: DFW iTrader: (0)	I would just mix the weights together and use it. Okay seriously though don’t do that I was joking... they haven’t responded in a day. Don’t be that guy.
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11-13-2020, 09:04 AM	#8
FC4 Brigadier General 2657 Rep 3,401 Posts Drives: Yes Join Date: May 2014 Location: US iTrader: (0)	Relax, Karen.
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11-13-2020, 09:14 AM	#9
FriedPiston Colonel 1969 Rep 2,711 Posts Drives: Scraper Join Date: Oct 2013 Location: East Oakland, CA iTrader: (26)	Unless you live in a place where the outside temperature goes below -25 * F, you will not notice a difference from mixing both 0w30 and 5w30 oils.
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11-13-2020, 09:40 AM	#10
TRYM3 Captain 279 Rep 615 Posts Drives: F80 M3 Join Date: Aug 2017 Location: Pennsylvania iTrader: (2)	I have never ever had an issue with them. I have shopped with them for years without a single issue. And they are all super friendly with even better customer service. Email ewinstead@mileone.com but I believe he is off Fridays so try and email jreighard@mileone.com. Although this seems pretty petty not hearing from them in a single day one of these 2 guys will make it right immediately I can promise you that.
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11-13-2020, 09:50 AM	#13
Adcampo Lieutenant Colonel 882 Rep 1,661 Posts Drives: G80 Manual Join Date: Apr 2013 Location: Ashburn Va iTrader: (1)	For what it's worth. My getbmwparts order is fulfilled by a local dealer. You can check on the shipping label. If local, you can probably have them swap it out for the correct oil. __________________ 18' F80 6MT, 991.1s cab PDK, F83 6mt, 996 C4S cab 6mt, F30 328iM 6mt E60 M5 SMG, E39 M5, E46 M3 cab 6mt, E36 M3 5mt
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11-13-2020, 10:10 AM	#14
Tyga11 Lieutenant Colonel 3229 Rep 1,606 Posts Drives: M4 Comp Join Date: Jul 2019 Location: Arizona iTrader: (0)	Wow - 1 day!!!!??? On a $84 order? You gunna be okay bro?
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11-13-2020, 12:53 PM	#15
f80er Banned 2056 Rep 1,984 Posts Drives: An M3 Join Date: Jan 2016 Location: DMV iTrader: (1)	No he is not ok hence why he posted this thread.
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11-13-2020, 07:39 PM	#16
9M71 Major 1234 Rep 1,164 Posts Drives: 2018 F80 M3 \| 6MT Join Date: Jul 2019 Location: NYC iTrader: (2)	I had an issue with the MPHAS kit and they were very apologetic and overnighted a new part. Mistakes happen man...
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11-13-2020, 07:47 PM	#17
TopJimmy Major General 5450 Rep 5,143 Posts Drives: 2023 M3 Comp xDrive Join Date: Jul 2019 Location: Chester County, PA iTrader: (5)	If the oil is all BMW Twin Power Turbo you can use it together no probs. BMW changed their spec and it's making its way through stock. I buy Motul Specific, it's much cheaper than TPT and meets LL-01 FE spec. __________________ '18 F80 Base 6MT \| '19 F82 Exec DCT \| '18 F82 Comp Exec DCT \| '23 G80cx
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11-13-2020, 10:56 PM	#18
FlyingLow78 The G8X is a disaster. 🤮 930 Rep 988 Posts Drives: Not a BMW anymore Join Date: Dec 2016 Location: Europe iTrader: (3)	Don’t mix different weights of oil together. I order all of my oil change supplies through them as well and they’ve always been super responsive to email inquiries.
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11-14-2020, 12:00 AM	#20
icegrill Lieutenant Colonel 2078 Rep 1,780 Posts Drives: 2015 M3 Join Date: Jan 2018 Location: Oregon iTrader: (3)	Get some real problems! Jesus go to your dealer and get the other 2 quarts.
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11-14-2020, 05:50 PM	#21
SD ///M4 ///Multiple 2992 Rep 4,243 Posts Drives: M4 Coupe \| M3 \| Z4M Roadster Join Date: Jan 2011 Location: San Diego, CA iTrader: (1) Garage List 2006 BMW Z4 M Roadster [8.81] 2016 BMW M4 Coupe ( ... [10.00] 2018 BMW M3 (Euro D ... [0.00] 2011 BMW 335is Coup ... [10.00]	I just wanted to throw in my support for getbmwparts.com and Jason and Evan. I've also been ordering a ton of stuff, thousands of dollars worth, for everything from oil change kits to M Performance parts from them for 10 years now. Sure, every now and then a mistake is made (Jason and Evan are probably not personally responsible) but they always respond promptly and the problem is rectified as quickly as possible. Anyone else notice that the OP ordered this kit "a month or so ago" and just got around to opening it? He's probably pissed because he planned to do the oil change this weekend, but his failure to verify that everything was received correctly has thwarted his plans. If he had checked the order the mistake would have been rectified long ago. __________________ The Coupe: 2016 M4 \| Sakhir Orange \| Black Full Merino Leather \| CF Trim \| M-DCT \| More \| ED 5/13/16 The Sedan: 2018 M3 \| San Marino Blue \| Black Full Merino Leather \| CF Trim \| M-DCT \| ZCP \| ED 7/18/18 The Roadster: 2006 Z4 \| Interlagos Blue \| Black Extended Nappa Leather \| Carbon Leather Trim \| Purchased 7/19/12
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11-14-2020, 07:08 PM	#22
G35POPPEDMYCHERRY Banned 4995 Rep 4,139 Posts Drives: F80 Join Date: Dec 2015 Location: Philadelphia iTrader: (1)	your car is totaled sorry
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