Dealership service "test drive"

Walmart Parking Lot · 08-11-2020, 03:33 PM

Quote:

Originally Posted by Blessm

I just got off the phone with the service manager (who only called because I asked my service advisor for the email of the general manager of the dealership).

She wanted the situation to be considered 'handled' because she 'wrote that technician up'. I told her that does nothing for me and the fact that my car was abused. Long story short, she said for me to get my rear tires replaced I'd have to bring my car back in for them to check the tread of my tires to see if new tires were needed. I told her my tires had over 7/32" of tread currently so that wasn't the point. It's not that I need new tires right this moment.

Nothing came of it so I'm emailing the general manager.

This was at BMW Advantage in Houston. Asshats

Exactly how it should be handled. Thanks for letting us know which dealership to stay away from.

Taco_Bueno · 08-11-2020, 05:35 PM

Quote:

Originally Posted by Blessm

I just got off the phone with the service manager (who only called because I asked my service advisor for the email of the general manager of the dealership).

She wanted the situation to be considered 'handled' because she 'wrote that technician up'. I told her that does nothing for me and the fact that my car was abused. Long story short, she said for me to get my rear tires replaced I'd have to bring my car back in for them to check the tread of my tires to see if new tires were needed. I told her my tires had over 7/32" of tread currently so that wasn't the point. It's not that I need new tires right this moment.

Nothing came of it so I'm emailing the general manager.

This was at BMW Advantage in Houston. Asshats

Really glad you mentioned the dealership as I was planning to take mine there in the near future.

Blessm · 08-14-2020, 09:34 AM

Update:
The general manager was very apologetic and after seeing the footage offered compensation. He also did not think a new pair of PS4S was appropriate, but did agree to give me almost the cost of the tires in parts.

Walmart Parking Lot · 08-14-2020, 11:12 AM

Quote:

Originally Posted by Blessm

Update:
The general manager was very apologetic and after seeing the footage offered compensation. He also did not think a new pair of PS4S was appropriate, but did agree to give me almost the cost of the tires in parts.

Thanks for the update!

9M71 · 08-14-2020, 11:25 AM

Quote:

Originally Posted by Blessm

Update:
The general manager was very apologetic and after seeing the footage offered compensation. He also did not think a new pair of PS4S was appropriate, but did agree to give me almost the cost of the tires in parts.

What was the cost to them for the tires? Genuinely curious.

P.S. - Thanks for updating as well, 9/10 times we're left hanging.

Sahbatage · 08-14-2020, 11:27 AM

Send the dash cam footage to the local police and have them written up for speeding, if you can't get compensated you can at least get even

Blessm · 08-14-2020, 11:35 AM

Thank you to everyone for input as well.

I don't know the cost of tires to them, I would imagine it wouldn't have cost them that much more to have given me a new set of PS4S. It probably would've looked much better for them to have given the tires too, rather than saying no the footage doesn't show him burning that much rubber. But hey, I'm ok with the compensation.

I hate to say this, but despite him apologizing and compensating me, I likely won't return to them for service on my M3. If 3 technicians are that nonchalant about abusing customer cars (one speeding, the other two talking about drifting) then it is safe to assume this attitude is shared with more of their technicians.

TrevorM3 · 08-14-2020, 12:10 PM

Quote:

Originally Posted by Taco_Bueno

The test drive is warranted, in my opinion, to confirm the exhaust rattle was fixed.

However the conversation about drifting your car is upsetting to say the least. Not much that can be done about it though. Best decision is probably to report the incident and try to get your work done elsewhere in the future.

did you read what op wrote?

are you on drugs?

Likeanowl · 08-14-2020, 02:56 PM

I’d bring your car back but next time keep the cam running the whole time. Meanwhile, take their loaner, drift it, burn out, rip the e-brake, and fill it up with only 89 octane when you’re done. I’d be livid if I were you.

Taco_Bueno · 08-14-2020, 03:21 PM

Quote:

Originally Posted by TrevorM3

Quote:

Originally Posted by Taco_Bueno

The test drive is warranted, in my opinion, to confirm the exhaust rattle was fixed.

However the conversation about drifting your car is upsetting to say the least. Not much that can be done about it though. Best decision is probably to report the incident and try to get your work done elsewhere in the future.

did you read what op wrote?

are you on drugs?

Yes and no. Care to elaborate?

TrevorM3 · 08-15-2020, 07:36 PM

Quote:

Originally Posted by Taco_Bueno

Yes and no. Care to elaborate?

i dont feel i need to. but you should definitely re-read his post.

9M71 · 08-15-2020, 07:43 PM

Quote:

Originally Posted by Likeanowl

I’d bring your car back but next time keep the cam running the whole time. Meanwhile, take their loaner, drift it, burn out, rip the e-brake, and fill it up with only 89 octane when you’re done. I’d be livid if I were you.

89? that's generous. 87 for the realest m'fers

08-14-2020, 09:34 AM	#25
Blessm Private First Class 68 Rep 171 Posts Drives: M3 Join Date: May 2019 Location: TX iTrader: (0)	Update: The general manager was very apologetic and after seeing the footage offered compensation. He also did not think a new pair of PS4S was appropriate, but did agree to give me almost the cost of the tires in parts.
	Appreciate 4 Walmart Parking Lot103.50 9M711233.50 omgf80207.00 Rokoz294.50 Quote

08-14-2020, 11:27 AM	#28
Sahbatage Lieutenant 503 Rep 571 Posts Drives: 2016 IR BMW M4 Join Date: Dec 2015 Location: Denver, CO iTrader: (1)	Send the dash cam footage to the local police and have them written up for speeding, if you can't get compensated you can at least get even __________________ "If you have everything under control, you're not moving fast enough"
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08-14-2020, 11:35 AM	#29
Blessm Private First Class 68 Rep 171 Posts Drives: M3 Join Date: May 2019 Location: TX iTrader: (0)	Thank you to everyone for input as well. I don't know the cost of tires to them, I would imagine it wouldn't have cost them that much more to have given me a new set of PS4S. It probably would've looked much better for them to have given the tires too, rather than saying no the footage doesn't show him burning that much rubber. But hey, I'm ok with the compensation. I hate to say this, but despite him apologizing and compensating me, I likely won't return to them for service on my M3. If 3 technicians are that nonchalant about abusing customer cars (one speeding, the other two talking about drifting) then it is safe to assume this attitude is shared with more of their technicians.
	Appreciate 2 Walmart Parking Lot103.50 Rokoz294.50 Quote

08-14-2020, 02:56 PM	#31
Likeanowl Captain 1157 Rep 711 Posts Drives: BMW F80 M3/ Yas Marina Blue Join Date: Aug 2019 Location: Ohio iTrader: (0)	I’d bring your car back but next time keep the cam running the whole time. Meanwhile, take their loaner, drift it, burn out, rip the e-brake, and fill it up with only 89 octane when you’re done. I’d be livid if I were you.
	Appreciate 1 9M711233.50 Quote