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      06-08-2015, 03:01 PM   #23
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Originally Posted by fjabad View Post
I have to disagree that "there is nothing you can do." If the dealer is at fault and they don't right the situation, well there is always the dealer survey and BMW NA survey they ask you to fill out. Be specific and mention names when you fill it out.
Where can i fill out this survey? I would like to take this step
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      06-08-2015, 03:03 PM   #24
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I know nothing about Golffrr outside of his posts on this forum. But from his input and assistance this past year, I bet this will all be sorted out. He's one of the best posters on this forum and has been the best source of information I have gotten since my order was placed in Texas last Summer.
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      06-08-2015, 03:03 PM   #25
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Quote:
Originally Posted by AM4ZING View Post
Where can i fill out this survey? I would like to take this step
You will get an email with a link to it soon enough. Surprised you haven't already, tbh. I got mine 11 days PRIOR to my ED date!

Incidentally, i'd wait to see if they can resolve this for you first. Filling out a negative survey is the equivalent of exercising the Nuclear Option to them.
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      06-08-2015, 03:04 PM   #26
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Quote:
Originally Posted by AM4ZING View Post
Where can i fill out this survey? I would like to take this step
I feel like you receive it a few months after you purchase the car.

Apparently they are very strict in the standards. anything less than a 10 across the boards is considered a "fail".

Also, i believe CAs get a $$ incentive from BMW for getting all 10s
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      06-08-2015, 03:07 PM   #27
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I'm sure golffrr will find a way to help you man. I got my car from Steve Thomas and got great service from them.
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      06-08-2015, 03:09 PM   #28
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Quote:
Originally Posted by fjabad
I have to disagree that "there is nothing you can do." If the dealer is at fault and they don't right the situation, well there is always the dealer survey and BMW NA survey they ask you to fill out. Be specific and mention names when you fill it out.
Some live and die by those surveys so give them all zeroes if that's how you truly feel.
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      06-08-2015, 03:13 PM   #29
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The surveys will arrive within a couple weeks after taking delivery. But, I would wait for the dealer's response first. I know you're angry and probably want to hulk smash everything but I would try to maintain composure through the whole ordeal. Just to play devil's advocate, it seems hard to miss identifying that cut when taking delivery. How on earth did you miss it?
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      06-08-2015, 03:17 PM   #30
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Originally Posted by fjabad View Post
The surveys will arrive within a couple weeks after taking delivery. But, I would wait for the dealer's response first. I know you're angry and probably want to hulk smash everything but I would try to maintain composure through the whole ordeal. Just to play devil's advocate, it seems hard to miss identifying that cut when taking delivery. How on earth did you miss it?
I've maintained composure for about a month now and feel as though if i dont make a move now, it will all be forgotten and ill be screwed (im still getting screwed now but you get it)
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      06-08-2015, 03:19 PM   #31
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Originally Posted by Damasconian View Post
I know nothing about Golffrr outside of his posts on this forum. But from his input and assistance this past year, I bet this will all be sorted out. He's one of the best posters on this forum and has been the best source of information I have gotten since my order was placed in Texas last Summer.
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Originally Posted by AW BMW View Post
I'm sure golffrr will find a way to help you man. I got my car from Steve Thomas and got great service from them.


No doubt GOLFFRR is an elite member of this forum and helps us all out, but the issue is elsewhere...

The problem is with the dealership who is refusing to fix their own mistake on a $91k+ car
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      06-08-2015, 03:19 PM   #32
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Quote:
Originally Posted by AM4ZING View Post
Where can i fill out this survey? I would like to take this step
Screwing the salesman on the survey won't help your situation, I see someone from the dealership already posted in the thread, give him time to rectify the situation - don't be "that guy". Just my two cents.
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      06-08-2015, 03:19 PM   #33
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it may seem like they have no motivation to give good after-sale service, but the forthcoming survey others have mentioned is exactly that. they take it extremely seriously. don't ruin your hand by submitting an overwhelmingly negative survey before letting them try to rectify the situation first.
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      06-08-2015, 03:19 PM   #34
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Quote:
Originally Posted by AM4ZING View Post
I've maintained composure for about a month now and feel as though if i dont make a move now, it will all be forgotten and ill be screwed (im still getting screwed now but you get it)
but you "bought a race car", who cares?
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      06-08-2015, 03:23 PM   #35
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Quote:
Originally Posted by Bluex View Post
You will get an email with a link to it soon enough. Surprised you haven't already, tbh. I got mine within a week of my ED.

Incidentally, i'd wait to see if they can resolve this for you first. Filling out a negative survey is the equivalent of exercising the Nuclear Option to them.
Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.

To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
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      06-08-2015, 03:25 PM   #36
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Quote:
Originally Posted by AM4ZING View Post
No doubt GOLFFRR is an elite member of this forum and helps us all out, but the issue is elsewhere...

The problem is with the dealership who is refusing to fix their own mistake on a $91k+ car
It's true and I understand what you are saying, but hopefully he gets the ball rolling in the right direction for you. You purchase a new car and it should be flawless cosmeticall at the time of delivery.
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      06-08-2015, 03:26 PM   #37
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Originally Posted by RowanBuds View Post
Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.

To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
Thanks for your input, ill have to read through the survey
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      06-08-2015, 03:28 PM   #38
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I'd like to add, bashing someone never really resolves anything. Infact, it just fuels resentment and benefits neither party. Now that you have posted this, give them a reasonable opportunity to fix this for you. If they still don't come through then go ahead and post your survey. Meanwhile hang tight and let them fix it. I know that's what I would do.
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      06-08-2015, 03:28 PM   #39
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Originally Posted by RowanBuds View Post
Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.

To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
I agree completely RowanBuds. Actually I just looked at my email and I actually received the survey on May 2nd. That's 11 days *before* my delivery. I simply refused to fill it out until the last possible moment, which unfortunately was still prior to taking re-delivery. I was very pleased with my CA and dealership up until that point, but made sure I let him know that I was filling it out positively based on past performance, but expected it to be continued to the very end.

That survey process needs to change for ED orders.
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      06-08-2015, 03:29 PM   #40
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Quote:
Originally Posted by AM4ZING View Post
No doubt GOLFFRR is an elite member of this forum and helps us all out, but the issue is elsewhere...

The problem is with the dealership who is refusing to fix their own mistake on a $91k+ car
Did you bring the car into the dealership for us to take a look at it? You picked your car up last month correct? 15th?

I have a call into David and the team now. He is with a customer on a test drive at the moment. Seems like there is something missing here so I want to get all the fact from our team which I'm sure you can understand.

I must say though it's sad to all those who jump on here and throw stones when you don't know the whole story. It's a shame

I can promise you Steve thomas bmw prides itself on doing the right thing and like I said we love the forum members and always make it a point to take care of them hence one of the reasons I'm on here all the time helping as much I can.

Hang tight OP I'm working on it
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      06-08-2015, 03:29 PM   #41
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Quote:
Originally Posted by RowanBuds View Post
Bluex - same here. I got the survey I think the same day I dropped my car off in Zurich - 4 days post-ED.

To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
You can always wait until you are ready to complete the survey which is what I did. I actually waited weeks before filling out the survey because my car did not come with front and rear tow hook covers and I wanted to see how long it would take for them to mail me the covers and license plates.
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      06-08-2015, 03:31 PM   #42
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Originally Posted by fourtailpipes View Post
it may seem like they have no motivation to give good after-sale service, but the forthcoming survey others have mentioned is exactly that. they take it extremely seriously. don't ruin your hand by submitting an overwhelmingly negative survey before letting them try to rectify the situation first.
Thats the problem... To them, the car is sold and out of their hair

But to me, this is painful. i dread each day i sit in my cockpit and see that annoying tear
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      06-08-2015, 03:33 PM   #43
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Quote:
Originally Posted by GOLFFRR View Post
Did you bring the car into the dealership for us to take a look at it? You picked your car up last month correct? 15th?



I must say though it's sad to all those who jump on here and throw stones when you don't know the whole story. It's a shame
Whats a shame is the situation i am dealt with at this moment.

It is not a shame that fellow forum members are stating their honest opinions based off my thread and picture

PS: Please PM me in private
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      06-08-2015, 03:34 PM   #44
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Quote:
Originally Posted by AM4ZING View Post
Thats the problem... To them, the car is sold and out of their hair

But to me, this is painful. i dread each day i sit in my cockpit and see that annoying tear
This is a very unfair posting!!!

GOLFFRR has already provided several posts to let you know that he is working on your problem.
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