protuningfreaks.com no response

[jrivir570]

Trying to switch over a license from a wrecked M4 to my next M4. DME IS BACK TO STOCK AND LOCKED..and I have no support. Ive Emailed these guys ALL DAY. No response..

[M3SQRD]

Why didn’t you call them? Calling will get you the fastest response. Email is first come, first served so you could be 1st or nth depending on the number of emails the day before and today. I’d call them first thing tomorrow if they are open on Saturdays.

[TimmyTurbos]

It's customary to give someone 24hrs to respond to emails...Just be a bit patient, or call as advised above.

[heymarkv]

No offense, but you’re not their only customer in the world. Lol

I don’t know if they operate on weekends but they’ll get back to you, they generally have very good customer service/support. Lol

[TimmyTurbos]

I know, right..Dude acts like they are just sitting around waiting for his damn emails..People these days crack me up.

[jrivir570]

Ya well usually they are right on it.

[NSX2M4]

Ummm, They're probably busy with the new generations of clients. AKA the S58 crowd.

[dezzracer]

Who answers emails same day nowadays…

[mike@x-ph.com]

OP,
Most companies ask for 1-3 business days. If you email them on the weekend, I would not expect them to be in the office, which would delay things even more.

emaling them all day does not make the response any faster, in most cases with every email you sent you are pushed down the queue.

If you want the fastest and best support, send one email, allow them a few days to see it, and respond

Originally Posted by dezzracer

Who answers emails same day nowadays…

We guarantee a reply within 24 business hours… with most emails answered the same day if you catch us early. What can we say, we’re just built differently JK

[Helladrew]

I’ve literally been in contact with them via support@protuningfreaks.com multiple times in the last two weeks and got a message within a couple days regarding a license transfer. Granted not on the weekends which I expected.