BMW website not working?

snareman · 07-21-2016, 07:20 PM

Quote:

Originally Posted by humbertin0

Same issue with me. I was using the website perfectly fine for the last 3 years and I added the new M4 VIN today and it stopped working with the same error and redundant loop.

Any suggestions from people who were able to fix this issue?

I didn't know what you guys were talking about until I added my VIN number yesterday. Now I'm in the know. As long as in the know doesn't mean that I am trying to know information from the BMW website.

Bmwhocr · 07-23-2016, 01:30 PM

Same issue after adding vin. Tried tracking with my production number and it still doesn't come up even though the car completed production yesterday. Worthless site.

snareman · 07-23-2016, 06:23 PM

has anyone called and asked the Genius' about this?

humbertin0 · 07-23-2016, 06:46 PM

Quote:

Originally Posted by snareman

has anyone called and asked the Genius' about this?

Yeah, I called and asked a genius about this. He forwarded me to the Financial Services department. The guy within financial services said the only thing he could do was open a ticket with IT and they would contact me within a few days.

snareman · 07-23-2016, 08:30 PM

Quote:

Originally Posted by humbertin0

Yeah, I called and asked a genius about this. He forwarded me to the Financial Services department. The guy within financial services said the only thing he could do was open a ticket with IT and they would contact me within a few days.

I'm sure they'll get right on that...

hau_nguyen91 · 07-24-2016, 09:12 AM

Quote:

Originally Posted by humbertin0

Yeah, I called and asked a genius about this. He forwarded me to the Financial Services department. The guy within financial services said the only thing he could do was open a ticket with IT and they would contact me within a few days.

I called BMW Genius weeks ago and saying they opened a ticket and will contact me back via e-mail.

NOT A SINGL E-MAIL!!!

Sandow · 07-24-2016, 09:56 AM

Quote:

Originally Posted by snareman

has anyone called and asked the Genius' about this?

Lol.....BMW Genius...What a joke. You'll get 10 different answers to the same question from 10 different people. They know nothing..

snareman · 07-24-2016, 11:41 AM

Quote:

Originally Posted by hau_nguyen91

I called BMW Genius weeks ago and saying they opened a ticket and will contact me back via e-mail.

NOT A SINGL E-MAIL!!!

Shocking.

snareman · 07-24-2016, 11:44 AM

Quote:

Originally Posted by Sandow

Lol.....BMW Genius...What a joke. You'll get 10 different answers to the same question from 10 different people. They know nothing..

I've only called a few times checking on the status of my car and they've been friendly and helpful, although I can't say I've asked them anything overly complicated.

humbertin0 · 07-25-2016, 10:00 AM

Maybe it has something to do with "changes" that they're making that will be effective in September. Did anyone else get this email?

Vitacura · 07-25-2016, 10:04 AM

Quote:

Originally Posted by humbertin0

Maybe it has something to do with "changes" that they're making that will be effective in September. Did anyone else get this email?

At least one other member mentioned that email in post #16. Hope the update resolves the issues many seem to be experiencing.

snareman · 07-25-2016, 10:17 AM

I like how it says I can continue to use my current account. Oh wait, no I can't.

Fake News 2017 · 07-26-2016, 08:30 PM

Has anyone been successful adding their order via VIN or production number?
Sounds like I might as well wait for the September myBMW update.

NatiD82 · 07-26-2016, 08:44 PM

So I called up financial services today, they opened an IT ticket, somehow the guy thought that me being a past customer with paid off accounts at bmwfs triggered a problem. He also mentioned that because it is ED and the finance work wasn't signed yet it may trigger that error. They will work something on their end to separate that aspect from the actually tracker. I will check again in 48 hours and come back with an update.

Vroomm · 07-26-2016, 09:00 PM

I talked to BMWFS today after fighting this same error on different browsers with different accounts and the guy told me that he talked to their tech guys and they are not aware of any issues. He eventually gave up and gave me the most useless solution I have ever heard in my life - "Don't sign in until you have signed the paperwork with BMWFS". They need to get their sh*t together.

Fake News 2017 · 07-26-2016, 09:22 PM

Quote:

Originally Posted by Vroomm

I talked to BMWFS today after fighting this same error on different browsers with different accounts and the guy told me that he talked to their tech guys and they are not aware of any issues. He eventually gave up and gave me the most useless solution I have ever heard in my life - "Don't sign in until you have signed the paperwork with BMWFS". They need to get their sh*t together.

Thats crap, an account with BMWFS isn't a requirement to use myBMW.

te37 · 07-26-2016, 09:42 PM

This site doesn't work

snareman · 07-26-2016, 10:23 PM

Quote:

Originally Posted by NatiD82

So I called up financial services today, they opened an IT ticket, somehow the guy thought that me being a past customer with paid off accounts at bmwfs triggered a problem. He also mentioned that because it is ED and the finance work wasn't signed yet it may trigger that error. They will work something on their end to separate that aspect from the actually tracker. I will check again in 48 hours and come back with an update.

Quote:

Originally Posted by Vroomm

I talked to BMWFS today after fighting this same error on different browsers with different accounts and the guy told me that he talked to their tech guys and they are not aware of any issues. He eventually gave up and gave me the most useless solution I have ever heard in my life - "Don't sign in until you have signed the paperwork with BMWFS". They need to get their sh*t together.

That is all so bogus. My paperwork is signed and they have my money and the site still doesn't work for me when I enter my VIN. And really??? They didn't know there were any problems with the site? That also sounds crazy.

snareman · 07-27-2016, 12:35 AM

Quote:

Originally Posted by snareman

That is all so bogus. My paperwork is signed and they have my money and the site still doesn't work for me when I enter my VIN. And really??? They didn't know there were any problems with the site? That also sounds crazy.

And... to further my above point, I just got an email from BMW Financial welcoming me and congratulating me on my M4. It said that my account is all set up and all I need to do is either log in or verify a few things. I thought it was finally fixed, but to no avail. Still more of the same.

Vroomm · 07-27-2016, 01:23 PM

Just tried logging in and looks like they fixed it. I am able to log in and track my build. (On all three accounts that I created

)

snareman · 07-27-2016, 04:22 PM

Quote:

Originally Posted by Vroomm

Just tried logging in and looks like they fixed it. I am able to log in and track my build. (On all three accounts that I created

)

Mine works now too.

NorthEndZag · 07-27-2016, 04:51 PM

entered my VIN today and same error. guy at BMW genius said its a known issue and being worked on. how helpful. said it's been down about 2 weeks.

07-23-2016, 01:30 PM	#24
Bmwhocr Second Lieutenant 92 Rep 212 Posts Drives: F80 AW M3 \| NB Miata Join Date: Jul 2015 Location: SF Bay iTrader: (0)	Same issue after adding vin. Tried tracking with my production number and it still doesn't come up even though the car completed production yesterday. Worthless site.
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07-23-2016, 06:23 PM	#25
snareman Leave the gun. Take the Canoli. 9042 Rep 7,618 Posts Drives: ///M8 & X3 ///M40 Join Date: Dec 2006 Location: Ohio iTrader: (0)	has anyone called and asked the Genius' about this? __________________ Current: 2023 Santorini Blue ///M8 \|\|\| 2023 X3 M40 Retired: 2021 Enzian Blue ///M4 \|\|\| 2018 ///M4 \|\|\| 2017 ///M4 \|\|\| 2014 435i \|\|\| 2009 335i Coupe \|\|\| 2007 335i Coupe
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07-25-2016, 10:00 AM	#32
humbertin0 Banned 89 Rep 440 Posts Drives: 2017 M4 Join Date: Nov 2015 Location: United States iTrader: (22)	Maybe it has something to do with "changes" that they're making that will be effective in September. Did anyone else get this email?
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07-25-2016, 10:17 AM	#34
snareman Leave the gun. Take the Canoli. 9042 Rep 7,618 Posts Drives: ///M8 & X3 ///M40 Join Date: Dec 2006 Location: Ohio iTrader: (0)	I like how it says I can continue to use my current account. Oh wait, no I can't. __________________ Current: 2023 Santorini Blue ///M8 \|\|\| 2023 X3 M40 Retired: 2021 Enzian Blue ///M4 \|\|\| 2018 ///M4 \|\|\| 2017 ///M4 \|\|\| 2014 435i \|\|\| 2009 335i Coupe \|\|\| 2007 335i Coupe
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07-26-2016, 08:30 PM	#35
Fake News 2017 HMFIC 336 Rep 568 Posts Drives: Alpine White M4 ZCP Join Date: Dec 2013 Location: NC iTrader: (0)	Has anyone been successful adding their order via VIN or production number? Sounds like I might as well wait for the September myBMW update.
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07-26-2016, 08:44 PM	#36
NatiD82 New Member 4 Rep 12 Posts Drives: 2017 BMW 440i Convertible - ED Join Date: Jul 2016 Location: Baltimore, MD iTrader: (0)	So I called up financial services today, they opened an IT ticket, somehow the guy thought that me being a past customer with paid off accounts at bmwfs triggered a problem. He also mentioned that because it is ED and the finance work wasn't signed yet it may trigger that error. They will work something on their end to separate that aspect from the actually tracker. I will check again in 48 hours and come back with an update.
	Appreciate 1 Quote

07-26-2016, 09:00 PM	#37
Vroomm Private 24 Rep 87 Posts Drives: 2017 SO II M4 6MT ZCP Join Date: Jun 2016 Location: Seattle WA iTrader: (0)	I talked to BMWFS today after fighting this same error on different browsers with different accounts and the guy told me that he talked to their tech guys and they are not aware of any issues. He eventually gave up and gave me the most useless solution I have ever heard in my life - "Don't sign in until you have signed the paperwork with BMWFS". They need to get their sht together. __________________ Current: 2017 F82 ///M4 SOII 6MT ZCP* Previous: 2009 E93 335i 6MT
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07-26-2016, 09:42 PM	#39
te37 Major 545 Rep 1,132 Posts Drives: F80 SS/SO 6MT Join Date: Jun 2013 Location: ATL iTrader: (3)	This site doesn't work
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07-27-2016, 01:23 PM	#42
Vroomm Private 24 Rep 87 Posts Drives: 2017 SO II M4 6MT ZCP Join Date: Jun 2016 Location: Seattle WA iTrader: (0)	Just tried logging in and looks like they fixed it. I am able to log in and track my build. (On all three accounts that I created ) __________________ Current: 2017 F82 ///M4 SOII 6MT ZCP Previous: 2009 E93 335i 6MT
	Appreciate 1 Fake News 2017335.50 Quote

07-27-2016, 04:51 PM	#44
NorthEndZag E30-->F80-->G80 85 Rep 85 Posts Drives: MY24 G80 Comp xDrive SSG/KO Join Date: Apr 2016 Location: Tacoma iTrader: (0) Garage List 2024 G80 M3 Comp xD ... [0.00]	entered my VIN today and same error. guy at BMW genius said its a known issue and being worked on. how helpful. said it's been down about 2 weeks.
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