Mod Friendly SA in SoCal now that Charlie is gone

[thefilipaneseboy]

Reviving this thread in hope of any updates :/

[Socaln54]

Update?

[Eggplant]

For what it's worth I'll be using Irvine bmw and going with Gary as SA and requesting Reggy Racoma as the tech

[Laostuh]

Have been taking my car to Carlos and Rob and Center BMW Sherman Oaks, CA . They have seen my mods, no issues what so ever. Great reliable work. Fixed my leaking oil pan that another dealership caused. Highly recommend them!

[ocN55]

Bump

Anyone got a new SA they highly recommend?
I think staff is limited these days.

[Ywywmlt]

I would love to know where we can take our cars in LA (DTLA)? (Alexander, Pacific, Beverly Hills, New Century) are closest to me.

Please advise!

[M4king]

Originally Posted by Laostuh

Have been taking my car to Carlos and Rob and Center BMW Sherman Oaks, CA . They have seen my mods, no issues what so ever. Great reliable work. Fixed my leaking oil pan that another dealership caused. Highly recommend them!

When you say a leaking oil pan another dealer caused. What exactly happened that caused it? I ask bcs on my 4th year service maintenance on my F82, a dealer I regularly take my car to noticed a small oil pan gasket leak. It was fixed immediately with the car still being under warranty.

I’m wondering what kind of dealer negligence if at all caused your issue.

[2k1s]

Originally Posted by Ywywmlt

I would love to know where we can take our cars in LA (DTLA)? (Alexander, Pacific, Beverly Hills, New Century) are closest to me.

Please advise!

the title of the thread is at south bay.

[11LMBiSTT]

Originally Posted by 2k1s

the title of the thread is at south bay.

Not anymore.

[Laostuh]

Originally Posted by M4king

When you say a leaking oil pan another dealer caused. What exactly happened that caused it? I ask bcs on my 4th year service maintenance on my F82, a dealer I regularly take my car to noticed a small oil pan gasket leak. It was fixed immediately with the car still being under warranty.

I’m wondering what kind of dealer negligence if at all caused your issue.

Took my car to Pacific BMW in Glendale for oil change. Mind you, before this my car was not leaking, no oil spots under my parking spot or anything. I drop it off, maybe 2 hours later I get a call that my oil pan bolt was stripped and car was leaking oil and I'd have to cough up $3900 to put a new oil pan. Told them thats impossible, it wasn't leaking this entire time I've owned it and now that I bring it to this dealership some how its all of a sudden leaking oil?

Long story short, they didn't want to own up to their tech stripping my oil pan bolt, so I told them nicely to go fuck them selves. Took it to Center where they retapped my oil pan and put a washer in between the bolt and oil pan, no leaks. $15 bucks for parts.

Moral of the story... stick with your trusted BMW dealer even if its out of your way and always get a 2nd opinion..

[THEROK]

Originally Posted by Laostuh

Took my car to Pacific BMW in Glendale for oil change. Mind you, before this my car was not leaking, no oil spots under my parking spot or anything. I drop it off, maybe 2 hours later I get a call that my oil pan bolt was stripped and car was leaking oil and I'd have to cough up $3900 to put a new oil pan. Told them thats impossible, it wasn't leaking this entire time I've owned it and now that I bring it to this dealership some how its all of a sudden leaking oil?

Long story short, they didn't want to own up to their tech stripping my oil pan bolt, so I told them nicely to go fuck them selves. Took it to Center where they retapped my oil pan and put a washer in between the bolt and oil pan, no leaks. $15 bucks for parts.

Moral of the story... stick with your trusted BMW dealer even if its out of your way and always get a 2nd opinion..

Maybe a year or so ago, went in for an in coverage routine oil change at McKenna Norwalk location where they also replaced the leaking charge cooler. Next morning I see a puddle of oil under my ride. I make a call, SA Monica books time ASAP. Oil pan bolt stripped, need new oil pan. Car buttoned up the day after with new oil pan.

I'm not sure if Monica's still there as I've been taking mine to Alfonso at South Bay only because at the time Charlie was on staff. I continue to go to SA Alfonso and will unless they f things up too.

I dunno how incompetent/lazy one must be 2 strip a bolt, something so b.a.s.i.c. Though they got me back in promptly and offered to pay for my Lyft, no acknowledgement they made an error, no apologies for the massive inconvenience.

Mind boggled.

[Detoxified]

I got one at BMW Vista in (San Diego/Vista).

Dm if interested

[TripleU]

Bumping because I need to take my M2 for service either end of this year or beginning next year. Is McKenna still good and any good SA?

[Laostuh]

Originally Posted by THEROK

Maybe a year or so ago, went in for an in coverage routine oil change at McKenna Norwalk location where they also replaced the leaking charge cooler. Next morning I see a puddle of oil under my ride. I make a call, SA Monica books time ASAP. Oil pan bolt stripped, need new oil pan. Car buttoned up the day after with new oil pan.

I'm not sure if Monica's still there as I've been taking mine to Alfonso at South Bay only because at the time Charlie was on staff. I continue to go to SA Alfonso and will unless they f things up too.

I dunno how incompetent/lazy one must be 2 strip a bolt, something so b.a.s.i.c. Though they got me back in promptly and offered to pay for my Lyft, no acknowledgement they made an error, no apologies for the massive inconvenience.

Mind boggled.

Damn did they make you pay for the oil pan? How much did they charge?

[kRoMhAsaF30]

New to the south bay area, but from the gist of it. I should be reaching out to Alfonso at South Bay? How are they with MODs?

[Danlnyc88]

Bump. Looking for a new service advisor

[mifglr56]

Originally Posted by Laostuh

Took my car to Pacific BMW in Glendale for oil change. Mind you, before this my car was not leaking, no oil spots under my parking spot or anything. I drop it off, maybe 2 hours later I get a call that my oil pan bolt was stripped and car was leaking oil and I'd have to cough up $3900 to put a new oil pan. Told them thats impossible, it wasn't leaking this entire time I've owned it and now that I bring it to this dealership some how its all of a sudden leaking oil?

Long story short, they didn't want to own up to their tech stripping my oil pan bolt, so I told them nicely to go fuck them selves. Took it to Center where they retapped my oil pan and put a washer in between the bolt and oil pan, no leaks. $15 bucks for parts.

Moral of the story... stick with your trusted BMW dealer even if its out of your way and always get a 2nd opinion..

I had a horrible experience with Pacific BMW and a particular Service Advisor recently, and I too went in for an oil change. I wish I saw your post before I took my car there. I would avoid this place, unless you get a word of mouth recommendation for a particular SA.

My complaint is more about their professionalism and the SA's BMW knowledge than the service itself. My SA took forever to come out to meet with me, and I only got him to come out after I asked someone to flag him down. I also gave him a couple of other things to have the tech look into, which he misunderstood and misinterpreted to the tech. I figured this out after I picked my car up and drove off. I should have known better when I saw him take out a piece of paper at his desk and write stuff down very slowly. When I went to pick up the car, they forgot to put my car into the delivery queue so I waited around for 40 minutes until I went up to them and asked. Amateur hour at its finest. I've been to South Bay BMW, Sterling BMW, and Peter Pan BMW (in Bay Area) and they've always treated me well.

[THEROK]

Originally Posted by Laostuh

Damn did they make you pay for the oil pan? How much did they charge?

They covered it all as they should have

[Freak1c]

I went to new century recently, was very pleased with service there, ask for Willy Vasquez or Eric Ho. Had good transaction with both of them!

[foreversinglem4]

so if charlie isnt at southbay where is he =(

[11LMBiSTT]

Originally Posted by foreversinglem4

so if charlie isnt at southbay where is he =(

I heard Honda.

[foreversinglem4]

dang, thanks for the respose. okay so I am reading no more Israel either...

is Claudia @ Mckenna still around? I am in dire need