Recommendations for SoCal SA for Warranty/Service Work

ac419 · 01-02-2019, 01:33 PM

Hi All,

I'm looking for recommendations on good Service Advisors for some warranty/service work. Please share with me ones that worked for you.

I'm located in Diamond Bar, CA

Thanks in advance.

NoMoreAudi · 01-02-2019, 01:58 PM

How modded is your car?

ac419 · 01-02-2019, 02:07 PM

Quote:

Originally Posted by NoMoreAudi

How modded is your car?

Car currently is stock. Gonna get BM3 installed this weekend, possibly.

tom @ eas · 01-02-2019, 02:13 PM

Quote:

Originally Posted by ac419

Car currently is stock. Gonna get BM3 installed this weekend, possibly.

BM3 is simple enough to flash back to stock before service.

NoMoreAudi · 01-02-2019, 02:20 PM

You may want to stay stock and do all the work you need and then mod... as your warranty probably expires soon.

ac419 · 01-02-2019, 02:45 PM

Quote:

Originally Posted by NoMoreAudi

You may want to stay stock and do all the work you need and then mod... as your warranty probably expires soon.

Thanks! I will keep that in mind.

ac419 · 01-02-2019, 03:35 PM

A follow up question.

1) Would BMW void my entire warranty if they found that I had an engine tune? Or would they have to prove that my mod caused an issue? 2) Once void, is the entire car's warranty void or just that part modified (ie: engine, power train)?

Sorry for the 101 questions, first time with BMW, I'm coming from the Audi VAG world.

Thanks

Downeaster1 · 01-02-2019, 03:58 PM

Quote:

Originally Posted by ac419

A follow up question.

1) Would BMW void my entire warranty if they found that I had an engine tune? Or would they have to prove that my mod caused an issue? 2) Once void, is the entire car's warranty void or just that part modified (ie: engine, power train)?

Sorry for the 101 questions, first time with BMW, I'm coming from the Audi VAG world.

Thanks

BMW Technician here...They have to prove beyond reasonable doubt that whatever modification(s) you have, has caused a component to fail. Example: If you have aftermarket coilovers, and you spin your crank hub, they cannot deny coverage because your vehicle is lowered. If you have an engine tune and your headlights stop working, you'll still get new headlights installed.

ac419 · 01-02-2019, 04:00 PM

Quote:

Originally Posted by Downeaster1

BMW Technician here...They have to prove beyond reasonable doubt that whatever modification(s) you have, has caused a component to fail. Example: If you have aftermarket coilovers, and you spin your crank hub, they cannot deny coverage because your vehicle is lowered. If you have an engine tune and your headlights stop working, you'll still get new headlights installed.

Thank you so much Downeaster! Glad to hear BMW is much more reasonable compared to VAG

Downeaster1 · 01-02-2019, 05:03 PM

To be honest, most techs really don't give a shit about your mods, as long as we get paid to fix your car. I have no problem turning a blind to mods. But if you've hacked up an engine wiring harness to put in some Chinese oil temp gauge, and it's interfering with my diagnostic report, that shit is getting flagged.

ac419 · 01-02-2019, 05:15 PM

Quote:

Originally Posted by Downeaster1

To be honest, most techs really don't give a shit about your mods, as long as we get paid to fix your car. I have no problem turning a blind to mods. But if you've hacked up an engine wiring harness to put in some Chinese oil temp gauge, and it's interfering with my diagnostic report, that shit is getting flagged.

Makes sense and is fair

carbon//m3 · 01-03-2019, 12:12 AM

Claudia at Mckenna is great. I have a fully modded car, with that being said get the warranty work done first then flash your car.

jpy1980 · 01-08-2019, 02:35 AM

Anyone know Claudia’s email address? I’m located in LA and also need a good SA. Thanks!

rjgrime · 01-08-2019, 10:37 AM

Had my car serviced by Israel from McKenna for the first time since Charlie left. Super cool dude! Everything went pretty smooth. He personally drove my car past the dreaded dip over there. Even noticed the cracks on the badges of my seat and had them replaced. We talked cars for a bit during checkin. Owns a pretty sweet Grigio Telesto M3 himself. Definitely recommend

check out his IG ujellym3

helothere · 01-08-2019, 05:54 PM

both Claudia and Israel at McKenna gets my recommendation as well
let them know beforehand you have mods on your car so they can take care of you.

WIKDF80 · 01-10-2019, 12:49 AM

Visiting Claudia tomorrow morning just for an oil change. She is fully aware of the modded situation.

jpy1980 · 01-11-2019, 08:24 PM

Man she’s really hard to get in contact with. I called twice today and left a message to no avail. How is everyone contacting her?

ac419 · 01-11-2019, 11:30 PM

I gotta try them soon as well

WIKDF80 · 01-12-2019, 10:32 AM

Quote:

Originally Posted by jpy1980

Man she’s really hard to get in contact with. I called twice today and left a message to no avail. How is everyone contacting her?

I just called and they transferred me to her right away.

Went down and had a great visit btw. Israel sits right across from her and would be a go-to as well. Claudia was definitely on-board with the game and knew exactly what was up. Very nice lady. Got my oil change. No plugging into the car etc.

ac419 · 01-12-2019, 11:23 AM

I ended up going to BMW of Riverside. Referred to a gentleman named Travis. Very honest and outstanding guy. All the items I asked to be replaced or fixed agreed to perform the work on.

Another great dealership and SA to add to the list of great service.

2Slo_F83 · 11-29-2021, 01:35 AM

Anybody took their car to Crevier BMW in Santa Ana? Any recommendations?

ac419 · 11-29-2021, 05:56 PM

Quote:

Originally Posted by Newbie_21

Anybody took their car to Crevier BMW in Santa Ana? Any recommendations?

Crevier I went through Michael for the valve cover replacement. Super cool and helpful guy.

01-02-2019, 01:33 PM	#1
ac419 Private First Class 19 Rep 191 Posts Drives: 2015 BMW M3 Join Date: May 2010 Location: So CA iTrader: (5) Garage List 2015 BMW M3 [0.00]	Recommendations for SoCal SA for Warranty/Service Work Hi All, I'm looking for recommendations on good Service Advisors for some warranty/service work. Please share with me ones that worked for you. I'm located in Diamond Bar, CA Thanks in advance.
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01-02-2019, 01:58 PM	#2
NoMoreAudi Lieutenant 222 Rep 421 Posts Drives: F86 Join Date: Sep 2015 Location: California iTrader: (3) Garage List 2019 X6M [0.00]	How modded is your car?
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01-02-2019, 02:20 PM	#5
NoMoreAudi Lieutenant 222 Rep 421 Posts Drives: F86 Join Date: Sep 2015 Location: California iTrader: (3) Garage List 2019 X6M [0.00]	You may want to stay stock and do all the work you need and then mod... as your warranty probably expires soon.
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01-02-2019, 03:35 PM	#7
ac419 Private First Class 19 Rep 191 Posts Drives: 2015 BMW M3 Join Date: May 2010 Location: So CA iTrader: (5) Garage List 2015 BMW M3 [0.00]	A follow up question. 1) Would BMW void my entire warranty if they found that I had an engine tune? Or would they have to prove that my mod caused an issue? 2) Once void, is the entire car's warranty void or just that part modified (ie: engine, power train)? Sorry for the 101 questions, first time with BMW, I'm coming from the Audi VAG world. Thanks
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01-02-2019, 05:03 PM	#10
Downeaster1 BMW Master Tech 587 Rep 850 Posts Drives: E30, E36, E82, E90, F10, F80 Join Date: Jan 2011 Location: SoCal iTrader: (0) Garage List 2015 Aston Martin V ... [0.00] 2010 Lamborghini LP ... [0.00] 1985 Alpina C2 2.7 [0.00] 2017 BMW M3 [0.00] 2008 BMW 128i [10.00] 2013 BMW 135is [0.00] 1992 BMW 325i [0.00]	To be honest, most techs really don't give a shit about your mods, as long as we get paid to fix your car. I have no problem turning a blind to mods. But if you've hacked up an engine wiring harness to put in some Chinese oil temp gauge, and it's interfering with my diagnostic report, that shit is getting flagged. __________________ 135is #502 of 586 BMW LED Performance Wheel \| OEM FULL Carbon Fiber \| E9X M3 Gauge Cluster \| E9X Exterior Mirrors \| E9X M3 Full Suspension \| E9X M3 Diff \| PT-CAN2 Enabled \| Bilstiens \| Michelin PSS's \| NBT Navigation Retrofit with Touch Pad
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01-03-2019, 12:12 AM	#12
carbon//m3 Captain 168 Rep 634 Posts Drives: m4 vert Join Date: Sep 2012 Location: CA iTrader: (3)	Claudia at Mckenna is great. I have a fully modded car, with that being said get the warranty work done first then flash your car.
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01-08-2019, 02:35 AM	#13
jpy1980 Lieutenant Colonel 1582 Rep 1,976 Posts Drives: 2015 BMW M3 -Smurfy Blue Vinyl Join Date: Sep 2018 Location: Los Angeles iTrader: (3)	Anyone know Claudia’s email address? I’m located in LA and also need a good SA. Thanks!
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01-08-2019, 10:37 AM	#14
rjgrime New Member 0 Rep 16 Posts Drives: 2015 Alpine White M4 Join Date: Feb 2016 Location: Los Angeles iTrader: (1)	Had my car serviced by Israel from McKenna for the first time since Charlie left. Super cool dude! Everything went pretty smooth. He personally drove my car past the dreaded dip over there. Even noticed the cracks on the badges of my seat and had them replaced. We talked cars for a bit during checkin. Owns a pretty sweet Grigio Telesto M3 himself. Definitely recommend check out his IG ujellym3
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01-08-2019, 05:54 PM	#15
helothere Car ADD 30 Rep 76 Posts Drives: few cars serving own purpose Join Date: May 2012 Location: earth, just like you guys iTrader: (0)	both Claudia and Israel at McKenna gets my recommendation as well let them know beforehand you have mods on your car so they can take care of you.
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01-10-2019, 12:49 AM	#16
WIKDF80 Totaled 293 Rep 241 Posts Drives: 2017 F80 M3 ZCP Join Date: Mar 2018 Location: Redondo Beach iTrader: (0)	Visiting Claudia tomorrow morning just for an oil change. She is fully aware of the modded situation. __________________ ///M Power AW 17 F80 ZCP DCT /// Macht Schnell spacers /// Macht Schnell comp springs /// RW Carbon /// VF Engineering Stage 1
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01-11-2019, 08:24 PM	#17
jpy1980 Lieutenant Colonel 1582 Rep 1,976 Posts Drives: 2015 BMW M3 -Smurfy Blue Vinyl Join Date: Sep 2018 Location: Los Angeles iTrader: (3)	Man she’s really hard to get in contact with. I called twice today and left a message to no avail. How is everyone contacting her?
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01-11-2019, 11:30 PM	#18
ac419 Private First Class 19 Rep 191 Posts Drives: 2015 BMW M3 Join Date: May 2010 Location: So CA iTrader: (5) Garage List 2015 BMW M3 [0.00]	I gotta try them soon as well
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01-12-2019, 11:23 AM	#20
ac419 Private First Class 19 Rep 191 Posts Drives: 2015 BMW M3 Join Date: May 2010 Location: So CA iTrader: (5) Garage List 2015 BMW M3 [0.00]	I ended up going to BMW of Riverside. Referred to a gentleman named Travis. Very honest and outstanding guy. All the items I asked to be replaced or fixed agreed to perform the work on. Another great dealership and SA to add to the list of great service.
	Appreciate 1 JHP Dynamics62.50 Quote

11-29-2021, 01:35 AM	#21
2Slo_F83 Private 28 Rep 94 Posts Drives: 20 \| F83 + 06 \| Lexus IS350 Join Date: Apr 2021 Location: Long Beach, CA iTrader: (0)	Anybody took their car to Crevier BMW in Santa Ana? Any recommendations? __________________ 2020 BMW ///M4 Cabriolet - Black Sapphire Metallic \| Opal White \| M-DCT \| ZCP Package \| Executive Package
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