new m4 owner (2015 F82) question about connected drive

[lkh5650]

Hello all

i just recently purchased and got my love 2015 M4 convertible (F82) delivered few days ago.


I can tell that the connected drive and real time traffic info etcs subscriptions are expired.
I signed up and downloaded ios app for the BMW connected;

I am having trouble sending direction from the bmw connected app to my car navigation. It gives me this error



I have my phone (iphone X) connected thru Bluetooth and i can listen to music make calls, contacts are synced etcs.
I tried reconnecting BT as a new device (erasing it from both phone/car)
I tried connecting via USB cable (under arm rest console)

neither seems to work

does this seem to have anything to do with older firm ware version? mine says MN-003.003.001 for media and TN-003.003.001

this is what i have and i cannot seem to update from bmw website (as my version is more new than the available ones online)


i am just not sure if this is normal (that i can't send directions from my phone to car after subscription is over) or if somethings wrong with my car.

Thanks for your help!

[SD ///M4]

You said that the ConnectedDrive subscription is expired. Did you renew it? If you don't have a current ConnectedDrive subscription, I'm pretty sure you won't be able to do anything with ConnectDrive, including sending directions to your car.

[Hachima]

Connecting the phone to the car won't have anything to do with connected drive and sending destinations. For example try sending a destination from the connected drive website to your car. Then view the messages in your car. No phone needed at all. You can also do this from maps.google.com on a PC. Long hold press on a number button on the command bar when you getting to connected messages is one of the first things I did too to quickly get to my sent destinations.

[Encanto]

That is no error.

ConnectedDrive changed the Send to Car feature sometime this year - now there is only one way to send an address to your car from the app, but it performs two things at the same time: a) It sends a message to your iDrive via cellular data b) if you connect the phone in your car then address automatically is transferred from phone to your Nav via USB.

That is exactly what that screen that you posted is telling you to do.

At least the USB transfer must be working in your car. For the cellular message, contact Assist.

Originally Posted by lkh5650

Hello all

i just recently purchased and got my love 2015 M4 convertible (F82) delivered few days ago.


I can tell that the connected drive and real time traffic info etcs subscriptions are expired.
I signed up and downloaded ios app for the BMW connected;

I am having trouble sending direction from the bmw connected app to my car navigation. It gives me this error



I have my phone (iphone X) connected thru Bluetooth and i can listen to music make calls, contacts are synced etcs.
I tried reconnecting BT as a new device (erasing it from both phone/car)
I tried connecting via USB cable (under arm rest console)

neither seems to work

does this seem to have anything to do with older firm ware version? mine says MN-003.003.001 for media and TN-003.003.001

this is what i have and i cannot seem to update from bmw website (as my version is more new than the available ones online)


i am just not sure if this is normal (that i can't send directions from my phone to car after subscription is over) or if somethings wrong with my car.

Thanks for your help!

[lkh5650]

Originally Posted by Encanto

That is no error.

That is exactly what that screen that you posted is telling you to do.

At least the USB transfer must be working in your car. For the cellular message, contact Assist.

Hi all

thank you for your replies. the problem is still there even when I have it connected via USB

[Hachima]

Does https://connecteddrive.bmwusa.com/cd...vlet/dashboard show the services are active now?

[lkh5650]

Originally Posted by Hachima

Does https://connecteddrive.bmwusa.com/cd...vlet/dashboard show the services are active now?

it says

Services subscribed to
BMW Assist eCall
BMW TeleService
Remote Services

Services available for subscription
Concierge Services
Advanced Real-Time Traffic Information
ConnectedDrive Services

[TTGator]

I have the same car and the same problem! Your screen shot does not actually show the error though.

For me, I pull up an address in the app and there is a "Send to car" (or similar button). When I press it, it tells me to connect the phone to the car in order to transfer the navigation to the car. But when I connect via USB, nothing happens.

The message can be sent to the car and I can browse to it to begin navigation, but it would be a lot nicer to have it take over when plugging it in (since I'm going to plug it in to charge anyway) and avoid having to go through the menus to get to the message.

[Hachima]

Originally Posted by lkh5650

it says

Services subscribed to
BMW Assist eCall
BMW TeleService
Remote Services

Services available for subscription
Concierge Services
Advanced Real-Time Traffic Information
ConnectedDrive Services

Remote Services should allow you to send messages to the car. I would do a test with the BMW website and not use your phone at all and see if the car gets the message. If that doesn't work you probably need to contact BMW to troubleshoot your account.

by email: customercare@bmwassist.com
by phone: 1-888-333-6118 (24 hours a day, 365 days a year).

Another odd thing is that after my car was sold(2 years ago) I am still listed as the 'Primary Subscriber' and I see someone has added themselves as a 'Secondary Subsciber' and I have a button that lets me remove them as a subscriber at https://connecteddrive.bmwusa.com/cd...let/vehicleMap So even though I'm not the owner anymore it looks I could mess up their account.

[Encanto]

Originally Posted by lkh5650

it says

Services subscribed to
BMW Assist eCall
BMW TeleService
Remote Services

Services available for subscription
Concierge Services
Advanced Real-Time Traffic Information
ConnectedDrive Services

Again, contact BMW Assist.

[kh4l4f]

which version of idrive that you have in your car ?

take a photo if u can to the main screen

Originally Posted by lkh5650

Hello all

i just recently purchased and got my love 2015 M4 convertible (F82) delivered few days ago.


I can tell that the connected drive and real time traffic info etcs subscriptions are expired.
I signed up and downloaded ios app for the BMW connected;

I am having trouble sending direction from the bmw connected app to my car navigation. It gives me this error



I have my phone (iphone X) connected thru Bluetooth and i can listen to music make calls, contacts are synced etcs.
I tried reconnecting BT as a new device (erasing it from both phone/car)
I tried connecting via USB cable (under arm rest console)

neither seems to work

does this seem to have anything to do with older firm ware version? mine says MN-003.003.001 for media and TN-003.003.001

this is what i have and i cannot seem to update from bmw website (as my version is more new than the available ones online)


i am just not sure if this is normal (that i can't send directions from my phone to car after subscription is over) or if somethings wrong with my car.

Thanks for your help!

[lkh5650]

Originally Posted by kh4l4f

which version of idrive that you have in your car ?

take a photo if u can to the main screen

will do and upload it!

Originally Posted by Encanto

Again, contact BMW Assist.

Originally Posted by Hachima

Remote Services should allow you to send messages to the car. I would do a test with the BMW website and not use your phone at all and see if the car gets the message.

Another odd thing is that after my car was sold(2 years ago) I am still listed as the 'Primary Subscriber' and I see someone has added themselves as a 'Secondary Subsciber' and I have a button that lets me remove them as a subscriber at https://connecteddrive.bmwusa.com/cd...let/vehicleMap So even though I'm not the owner anymore it looks I could mess up their account.

can you tell me how i can send the navigation thing from the bmw website..?
and it says i am the primary subscriber..

I will contact the bwm assist like you and Encanto suggested.

Originally Posted by TTGator

The message can be sent to the car and I can browse to it to begin navigation, but it would be a lot nicer to have it take over when plugging it in (since I'm going to plug it in to charge anyway) and avoid having to go through the menus to get to the message.

this is exactly what the problem is with my car

[kh4l4f]

Originally Posted by lkh5650

will do and upload it!





can you tell me how i can send the navigation thing from the bmw website..?
and it says i am the primary subscriber..

I will contact the bwm assist like you and Encanto suggested.




this is exactly what the problem is with my car

i think you have idrive version 4.6 like i have on my 2016 m4 !

so first i try the neww app from bmw and i cant do anything with it

then i try the old one and it is specific for the 4.x versions

https://itunes.apple.com/kw/app/my-b...387675830?mt=8

[lkh5650]

Originally Posted by kh4l4f

i think you have idrive version 4.6 like i have on my 2016 m4 !

so first i try the neww app from bmw and i cant do anything with it

then i try the old one and it is specific for the 4.x versions

https://itunes.apple.com/kw/app/my-b...387675830?mt=8

hmm i tried downloading it but it says its not available in my store? (US)
it says its available in the kuwati store..i changed to kuwati store, but it says my account is not valid for use in the kuwati store QQ

[kh4l4f]

Originally Posted by lkh5650

hmm i tried downloading it but it says its not available in my store? (US)
it says its available in the kuwati store..i changed to kuwati store, but it says my account is not valid for use in the kuwati store QQ

hmm thats another issue

if you can download it in any different way trust me it will work 100%