BMW Connected down

spuntyb · 05-07-2019, 07:57 AM

My carplay and every other connected service just stopped working yesterday. I called service today and they said their system is down and are working around the clock to get it back up. Anyone else seeing this issue?

ChuMpion3 · 05-07-2019, 09:11 AM

CarPlay disappeared for me yesterday during the day

spuntyb · 05-07-2019, 10:07 AM

Quote:

Originally Posted by ChuMpion3

CarPlay disappeared for me yesterday during the day

Yup mine was fine until mid-afternoon yesterday. Thought it was the phone, tried a bunch of tricks, but then realized none of the online stuff worked which is why I called.

I thought maybe I needed to renew something (I don't), but she said she couldn't even pull up my file, and she had been answering calls all night. I said I was sorry, and wished her luck! Hopefully back today. Still nothing yet.

ChuMpion3 · 05-07-2019, 02:39 PM

Quote:

Originally Posted by spuntyb

Yup mine was fine until mid-afternoon yesterday. Thought it was the phone, tried a bunch of tricks, but then realized none of the online stuff worked which is why I called.

I thought maybe I needed to renew something (I don't), but she said she couldn't even pull up my file, and she had been answering calls all night. I said I was sorry, and wished her luck! Hopefully back today. Still nothing yet.

Exact same. Checked the phone connection and then assumed I was out of a subscription. Was miffed I didn’t get a reminder to renew. Are we the only ones!?

Sublimeside · 05-07-2019, 03:50 PM

Same here

spuntyb · 05-08-2019, 04:07 AM

Quote:

Originally Posted by ChuMpion3

Quote:

Originally Posted by spuntyb

Yup mine was fine until mid-afternoon yesterday. Thought it was the phone, tried a bunch of tricks, but then realized none of the online stuff worked which is why I called.

I thought maybe I needed to renew something (I don't), but she said she couldn't even pull up my file, and she had been answering calls all night. I said I was sorry, and wished her luck! Hopefully back today. Still nothing yet.

Exact same. Checked the phone connection and then assumed I was out of a subscription. Was miffed I didn’t get a reminder to renew. Are we the only ones!?

Feels like it lol, but again, she said she had been fielding calls all night long and that it was affecting a lot of people 🤷*♂️

spuntyb · 05-08-2019, 04:58 AM

Quote:

Originally Posted by Sublimeside

Same here

Boooooo

MNhv · 05-08-2019, 09:48 AM

Phew, glad I'm not the only one...I don't know how many times I deleted and re-added my phone to the car. Good to know it's BMW issue not mine.

anttmann · 05-08-2019, 03:29 PM

Same issue connected store down and carplay lost for me just left service department and they have no knowledge of this which is wild to me ! Just got off the ohone with bmw connected as well and they said service is down they are expecting it to be functional by end of this weekend possibly next

ChuMpion3 · 05-08-2019, 04:31 PM

I am surprised there isn’t more chatter about this on the forum. Is it limited to certain cars?

spuntyb · 05-08-2019, 05:06 PM

Quote:

Originally Posted by ChuMpion3

I am surprised there isn't more chatter about this on the forum. Is it limited to certain cars?

I'm wondering the same. Would have thought this would be getting more air time, so to speak.

Fun to just relax and drive the car, but not having CarPlay is honestly a huge ass-ache.

danchee · 05-08-2019, 06:39 PM

Mine seems to be working just fine. Was able to send commands to it via the phone app. Destinations via Google Maps and wife's iPhone connected with carplay just fine.

RIM3 · 05-08-2019, 07:24 PM

I'm out since yesterday. I tried everything everyone mentioned above then thought about searching the forum and here I am.

spuntyb · 05-08-2019, 07:31 PM

Quote:

Originally Posted by danchee

Mine seems to be working just fine. Was able to send commands to it via the phone app. Destinations via Google Maps and wife's iPhone connected with carplay just fine.

Glad at least someone isn't affected!

TheSpungos · 05-08-2019, 11:17 PM

Same here. Got back to my car at the airport today and no car play, no connected anything. Worked fine when I drove it on Monday.

ext · 05-09-2019, 11:03 AM

All of my web based services have been down for a few days. My gps works, but it can’t search any destinations, only manual entry. Traffic info gone, etc

Ferg · 05-09-2019, 01:11 PM

I've had issues for months!!!! Anytime I try to do anything from the app on my phone, it says connection with the car failed. Yet it works with the wife's X5. Called BMW Assist and they said they have been having issues with no resolution yet nor expected fix date. I don't see how this is acceptable, especially when we pay an annual fee for these services!

spuntyb · 05-09-2019, 05:45 PM

Quote:

Originally Posted by Ferg

I've had issues for months!!!! Anytime I try to do anything from the app on my phone, it says connection with the car failed. Yet it works with the wife's X5. Called BMW Assist and they said they have been having issues with no resolution yet nor expected fix date. I don't see how this is acceptable, especially when we pay an annual fee for these services!

Yeah, even a week without service is egregious for something we pay for. Oh well, hang in there!

danchee · 05-09-2019, 05:59 PM

Ask for refund/service credits!

BlueM235 · 05-10-2019, 07:10 AM

Same here, nothing works

Quote:

Originally Posted by spuntyb

My carplay and every other connected service just stopped working yesterday. I called service today and they said their system is down and are working around the clock to get it back up. Anyone else seeing this issue?

MNhv · 05-10-2019, 07:52 PM

My car appears in the app now but CarPlay still doesn't work. Can't seem to use the Locate function in the app either.

Sublimeside · 05-10-2019, 10:26 PM

Quote:

Originally Posted by MNhv

My car appears in the app now but CarPlay still doesn't work. Can't seem to use the Locate function in the app either.

You've got to go back into the idrive settings to activate vehicle location.

Did you purchase CarPlay through connected drive? Everything is working for me again.

05-07-2019, 07:57 AM	#1
spuntyb Brigadier General 4055 Rep 4,981 Posts Drives: 2019 F90 Competition Join Date: Aug 2013 Location: USA iTrader: (0)	BMW Connected down My carplay and every other connected service just stopped working yesterday. I called service today and they said their system is down and are working around the clock to get it back up. Anyone else seeing this issue? __________________ <b>2023 M5C SRG\|Aragon \|\| 2018 Macan GTS</b> 2019 F90 Comp MBB\|Black (sold) 2018 F80 ZCP TB\|SS (sold) 2015 F30 335 AW\|CR (sold) 2015 F31 MG\|CR (sold) 2011 E90 JB\|Oyster (sold)
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05-07-2019, 09:11 AM	#2
ChuMpion3 Lieutenant 327 Rep 417 Posts Drives: M3 DCT (x2) Join Date: Jun 2015 Location: NYC Area iTrader: (0)	CarPlay disappeared for me yesterday during the day
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05-07-2019, 03:50 PM	#5
Sublimeside First Lieutenant 80 Rep 361 Posts Drives: 2017 F80 YMB ZCP, 2022 F97 X3M Join Date: Jan 2018 Location: ABQ iTrader: (6) Garage List 2017 BMW M3 [0.00] 2022 BMW X3M Compet ... [0.00] 2019 BMW X3 M40i [0.00]	Same here __________________ 2017 F80 M3 Competition DCT \| Yas Marina Blue Metallic \| Silverstone Extended Merino Leather 2022 F97 X3M Competition \| Dark Graphite Metallic \| Tartufo Extended Merino Leather
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05-08-2019, 09:48 AM	#8
MNhv Second Lieutenant 92 Rep 251 Posts Drives: F85 X5M Join Date: Apr 2018 Location: NY iTrader: (1)	Phew, glad I'm not the only one...I don't know how many times I deleted and re-added my phone to the car. Good to know it's BMW issue not mine.
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05-08-2019, 03:29 PM	#9
anttmann Lieutenant 86 Rep 465 Posts Drives: 18' CQM M3 Join Date: Apr 2011 Location: Los Angeles , CA iTrader: (4)	Same issue connected store down and carplay lost for me just left service department and they have no knowledge of this which is wild to me ! Just got off the ohone with bmw connected as well and they said service is down they are expecting it to be functional by end of this weekend possibly next __________________ Current: 18' F80 M3 \|Champagne Quartz Metallic/Amaro Brown \|ZCP / Exec 6MT Past: 09' E82 135i Alpine White/Coral Red \|CCW'D/Caged 6MT Antoine Spignardo
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05-08-2019, 04:31 PM	#10
ChuMpion3 Lieutenant 327 Rep 417 Posts Drives: M3 DCT (x2) Join Date: Jun 2015 Location: NYC Area iTrader: (0)	I am surprised there isn’t more chatter about this on the forum. Is it limited to certain cars?
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05-08-2019, 06:39 PM	#12
danchee Lieutenant 136 Rep 453 Posts Drives: 21 X7 40i Join Date: Dec 2009 Location: Rainy City iTrader: (0)	Mine seems to be working just fine. Was able to send commands to it via the phone app. Destinations via Google Maps and wife's iPhone connected with carplay just fine.
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05-08-2019, 07:24 PM	#13
RIM3 RI BMW 27 Rep 58 Posts Drives: M5 Join Date: Oct 2005 Location: Rhode Island iTrader: (4)	I'm out since yesterday. I tried everything everyone mentioned above then thought about searching the forum and here I am.
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05-08-2019, 11:17 PM	#15
TheSpungos Second Lieutenant 35 Rep 207 Posts Drives: F80 M3 Tanzanite/Black Join Date: Nov 2007 Location: Minneapolis iTrader: (0)	Same here. Got back to my car at the airport today and no car play, no connected anything. Worked fine when I drove it on Monday. __________________ 2018 M3 - Tanzanite/Black, DCT, Comp, Exec
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05-09-2019, 11:03 AM	#16
ext Private First Class 52 Rep 108 Posts Drives: 2022 G05 45e, 2018 F80 M3 Join Date: Aug 2016 Location: California, USA iTrader: (0)	All of my web based services have been down for a few days. My gps works, but it can’t search any destinations, only manual entry. Traffic info gone, etc
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05-09-2019, 01:11 PM	#17
Ferg Master of my own domain!! 153 Rep 1,049 Posts Drives: F82 M4/F15 X5 Join Date: Dec 2006 Location: Huntsville, AL iTrader: (0)	I've had issues for months!!!! Anytime I try to do anything from the app on my phone, it says connection with the car failed. Yet it works with the wife's X5. Called BMW Assist and they said they have been having issues with no resolution yet nor expected fix date. I don't see how this is acceptable, especially when we pay an annual fee for these services!
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05-09-2019, 05:59 PM	#19
danchee Lieutenant 136 Rep 453 Posts Drives: 21 X7 40i Join Date: Dec 2009 Location: Rainy City iTrader: (0)	Ask for refund/service credits!
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05-10-2019, 07:52 PM	#21
MNhv Second Lieutenant 92 Rep 251 Posts Drives: F85 X5M Join Date: Apr 2018 Location: NY iTrader: (1)	My car appears in the app now but CarPlay still doesn't work. Can't seem to use the Locate function in the app either.
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